Nathan Lord
London,UK
Summary
Product professional with experience delivering digital products and integrations in high growth marketplace environments. Currently working within the product team at Viewber, leading feature development, third party integrations and customer journey improvements used by thousands of property professionals. Skilled in translating business needs and customer insight into clear product requirements and shipped features. Strong collaborator across engineering, design, operations and commercial teams. Particularly interested in building high quality consumer digital experiences.
Overview
13
13
years of professional experience
Work history
Product Success Manager (Product Team)
Viewber
Remote
2023.05 - Current
- Work closely with engineers, designers, and QA to ensure timely, high-quality delivery.
- Delivered the KeyNest integration enabling automated key management for Viewber bookings and reducing operational friction for agents. Communicate product updates and roadmap changes clearly across the business.
- Analyse performance data, client feedback, and operational metrics to identify opportunities for improvement.
- Led redesign of the client dashboard experience, conducting user interviews and identifying usability improvements to simplify booking and account management.
- Managed testing for new features bringing them to launch.
- Own the end-to-end lifecycle of products and features, from ideation through launch and iteration.
- Prioritise the product backlog, balancing strategic goals with short-term delivery needs.
- Support client-facing teams (Sales, Customer Success) with product knowledge and pre-launch training.
Property Manager
HomeMade
London
2021.09 - 2026.03
- Managed a portfolio of 120 to 180 residential properties within a fast growing proptech company, overseeing tenant experience, property performance and compliance.
- Oversaw leasing, renewals and operational management across multiple properties including a 449 unit Build To Rent development.
- Produced performance reporting for senior management and coordinated contractors, maintenance works and refurbishment projects while supporting onboarding and training of new team members.
Duty Manager
Urbanest UK
2013.09 - 2021.08
- Managed operations for a 669 bed student accommodation building, ensuring high service standards and operational performance in a fast paced environment.
- Led and developed a team of staff, overseeing scheduling, recruitment and onboarding while embedding operational processes and service standards.
- Managed relationships with university partners including LSE, UCL and Kaplan, maintaining strong stakeholder engagement and service delivery.
- Coordinated large scale operational projects including annual 40 and 51 week building turnarounds and contractor management.Managed Student accommodation in a fast paced large property (669 beds).
- Creating strategies for the team to ensure they are aware of their daily tasks and expectations.
- Implementing weekly formations and ensuring accountability.
- Performing H&S regulation tasks to ensure the property is compliant with legislation and the building is kept to a high standard.
- In charge of relations with nomination agreements with the likes of LSE, Kaplan, EF, and UCL.
- Liaising regularly with representatives from each nomination to ensure we hold a strong relationship.
- Line manager to employees, ensuring their development and training is adhered to.
- Asset management. Ensure that Property is presentable and liaise and coordinate maintenance to ensure the product is of a high standard.
- Worked in line with the companies projected business plan to ensure the property is performing to a high standard and that the team is all working towards the same goals and embedding processes whilst following our mission, vision and values.
- Managed the rota so we deliver an equal coverage throughout the week ensuring all core shifts are covered optimising our customer service delivery whilst effectively controlling costs.
- Coordinated and executed annual 40 and 51 week turnarounds successfully since 2013.
- Also ensuring that the building is of a satisfactory level for the students.
- Whilst working alongside contractors and cleaning teams.
- Embedded the company's standards ensuring they are adhered to.
- Setting goals to work towards and achieve high audit results.
- Conducted interviews for recruitment of new staff.
- Created and introduced an Induction training plan for new employees liaising with various departments to ensure all they receive sufficient training.
- Lead and mediated residents conflict, carrying out difficult conversations or handling compassionate and early leave requests.
- Processing invoices ensuring that all suppliers are paid on time.
Education
The BRIT School
Croydon, SE25 2021.09 - Select/2012
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St Josephs College
Croydon, SE25Skills
Product Management
- Product discovery and requirements definition
- User stories and acceptance criteria
- Customer journey mapping
- Backlog prioritisation and roadmap planning
- Jira
- Confluence
- Trello
- Product documentation
- API integrations
- Working with engineering teams
- Product performance analysisProficiency with tools like Jira, Confluence, Trello, or similar product management platforms
- Skilled at writing clear user stories, acceptance criteria, product documentation and change requests
- Comfortable working with APIs, integrations, and technical constraints
- Strong problem-solving and critical thinking abilities
- Ability to map customer journeys and identify opportunities for optimisation
- Skilled in stakeholder management — balancing multiple priorities across teams
- Experience in the property, proptech, or marketplace sectors
Timeline
Product Success Manager (Product Team)
Viewber
2023.05 - Current
The BRIT School
2021.09 - Select/2012
Property Manager
HomeMade
2021.09 - 2026.03
Duty Manager
Urbanest UK
2013.09 - 2021.08
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St Josephs College