Nathan Legg
Wolverhampton ,West Midlands
Summary
A committed and loyal Operations Manager with extensive experience in driving cost reduction, operational efficiency, and profitability. Brings a strong understanding of profit and loss, combined with exceptional leadership, organisational, and communication skills. Known for spearheading initiatives that improve team performance, streamline operations, and deliver measurable business improvements. Always willing to take on greater responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work history
Operations manager
Bespoke Moving Solutions
Cannock, Staffordshire
11.2023 - Current
- Managed warehouse staff and drivers to ensure efficient operations.
- Ensured process adherence for operational consistency and minimising mistakes.
- Ensured compliance with health and safety regulations.
- Quoted private and commercial work accurately to secure contracts.
- Planned optimal routes to enhance delivery efficiency.
- Conducted investigations and managed disciplinaries as required.
- Controlled costs through detailed profit and loss analysis.
- Reduced overhead costs through efficient resource allocation and budget management.
- Conducted negotiations on existing contractual agreements to secure more favourable terms.
Removal Man/ Installer/ HGV driver
Bespoke Moving Solutions
Cannock, Staffordshire
11.2019 - 11.2023
- HGV Driver ensuring safe transport of goods.
- Oversaw and completed domestic, commercial and insurance removals to high standard.
- Worked along side numerous show home design companies installing bespoke furniture, panelling and hanging headboards, pictures, mirrors.
- Performed accurate inventories to reduce item loss risk.
- Maintained high levels of customer satisfaction across all projects.
Owner/ Tiler
Staffordshire Professional Tiling
Cannock , Staffordshire
06.2018 - 05.2020
- Floor/ wall tiling, commercial, domestic.
- Quoting of commercial and domestic jobs.
- Provided exceptional customer service, resulting in repeat business.
- Assisted clients in selecting suitable tile materials, ensuring satisfaction with end results.
- Marketed the business through social media, leaflets, local listing and tradesperson recommendation sites.
Removal man/ HGV driver
John Lomas Removals and Storage.
Wolverhampton , Staffordshire
09.2014 - 05.2018
- HGV Driver ensuring safe transport of goods.
- Oversaw and completed domestic, commercial and insurance removals to high standard.
- Performed accurate inventories to reduce item loss risk.
- Maintained high levels of customer satisfaction across all projects.
Site Security Manager
Oakwood security (Europa group)
Walsall, West Midlands
01.2012 - 01.2014
- Developed and implemented security policies, ensuring compliance and effectiveness.
- Managed staff performance and facilitated training to enhance team capabilities.
- Conducted rota planning to optimise workforce efficiency.
- Oversaw risk assessments to identify and mitigate potential threats.
- Handled investigations and disciplinary procedures in accordance with organisational policy.
- Recruited and trained staff to meet operational requirements.
- Controlled costs through effective management of profit and loss statements.
- Collaborated with police and emergency services as required for incident response.
Door Supervisor
Self employed
Cannock/ Birmingham, Staffordshire/ West Midlands
08.2009 - 01.2014
- Used conflict resolution skills to diffuse tense situations.
- Conducted thorough bag and body searches for enhanced security.
- Managed queues effectively during busy periods, reducing waiting times and maintaining visitor satisfaction.
- Provided first aid assistance when necessary, prioritising health and safety of all individuals present.
- Worked with local emergency services when needed.
- Collaborated closely with team members for efficient operations.
- Kept detailed incident reports following any issues or disruptions on site.
- Detected fraudulent identification cards preventing unauthorised access.
Supervisor/ Security Guard/ Crisis team
Oakwood Security
Walsall, West Midlands
01.2011 - 01.2013
- Supervised team to ensure efficient operations.
- Planned rotas for optimal staff allocation.
- Assisted police and emergency services as required.
- Extracted problem fans to maintain safety.
- Managed roadblocks to direct traffic flow.
- Controlled crowds to prevent disturbances.
- Conducted searches to enhance security.
Security Guard
Olympian Security
Wolverhampton , West Midlands
01.2010 - 10.2012
- Executed close protection for clients in various settings.
- Monitored CCTV in multiple settings to enhance security measures.
- Assisted store detectives in identifying and managing theft incidents.
- Liaised with police and emergency services when needed.
- Secured events, businesses, and estates while providing close protection as required.
Education
Class 2 HGV licence -
British HGV Training Group
Cannock, StaffordshireCSCS card -
Construction Skills Certificate Scheme
Cannock, StaffordshireFirst Aider Training - Expired -
Albion
West Bromwich, SandwellFire Safety Training - Expired -
Albion
West Bromwich, SandwellSIA CCTV Operator Licence -
K2 Advanced Training
WolverhamptonSIA Door Supervisor -
K2 Advanced Training
WolverhamptonNVQ Level 1 Crowd Control -
Albion
West Bromwich, SandwellSkills
- Cost reduction and efficiency
- Continuous Improvement implementation
- Profit and loss understanding
- Health and Safety regulations
- Compliance oversight
- Route Planning
- Customer relationship management
- Crisis handling
- Leadership skills
- Equipment Maintenance
- Vehicle Management
- Process Improvement
- Job Quoting
Affiliations
- Health and Fitness
- Cars and Mechanics
- Hiking
- Cooking and Nutrition
Accomplishments
Moved up the ranks to become manager in two separate companies in two separate industries.
Took over management of Bespoke Moving Solutions as it was failing and proceeded to save the company £1.2 million per year to curve losses.
Slashed complaints and damages by 40%.
Negotiated existing contractual agreements to increase job profitability mitigating losses.
References
References available upon request.
Timeline
Operations manager
Bespoke Moving Solutions
11.2023 - Current
Removal Man/ Installer/ HGV driver
Bespoke Moving Solutions
11.2019 - 11.2023
Owner/ Tiler
Staffordshire Professional Tiling
06.2018 - 05.2020
Removal man/ HGV driver
John Lomas Removals and Storage.
09.2014 - 05.2018
Site Security Manager
Oakwood security (Europa group)
01.2012 - 01.2014
Supervisor/ Security Guard/ Crisis team
Oakwood Security
01.2011 - 01.2013
Security Guard
Olympian Security
01.2010 - 10.2012
Door Supervisor
Self employed
08.2009 - 01.2014
Class 2 HGV licence -
British HGV Training Group
CSCS card -
Construction Skills Certificate Scheme
First Aider Training - Expired -
Albion
Fire Safety Training - Expired -
Albion
SIA CCTV Operator Licence -
K2 Advanced Training
SIA Door Supervisor -
K2 Advanced Training
NVQ Level 1 Crowd Control -
Albion