Nathan Kamau
Edinburgh
Summary
Accomplished Customer Due Diligence Specialist with a proven track record at Barclays Bank UK. Adept in AML compliance and high-risk account reviews, leveraging SQL knowledge and organizational skills to enhance KYC processes. Resulting in a significant reduction in compliance risks and improved client data accuracy through excellence in research and ensuring regulatory adherence.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Due Diligence Specialist
Barclays Bank UK
United Kingdom
06.2023 - Current
- Coordination and collection of client-specific information and completion of documentation to assist in the periodic KYC reviews on a risk-based schedule
- Performing ongoing customer due diligence including maintenance and updating of AML and KYC records and information for existing business banking clients
- Performing due diligence on a broad range of complex files, entity types, and ownership structures attaining 90% and above on QC passes
- Outreach to clients requesting and collecting KYC documentation
- Contributed to the Business Banking detection and tracking scores of 85%
Commercial Customer Associate
HSBC UK
United Kingdom
01.2022 - 11.2022
- Build relationships with Commercial Banking customers by supporting customers with the products and services that are right for them
- Ensured calls were answered within 10 seconds
- Build strong relationships by listening to their needs and delivering solutions that help grow their business
- Take ownership to resolve customers' queries and complaints efficiently and effectively
- Ensuring I accurately identify and log all complaints contributing to 70% first point of contact tolerance
Insurance and Transport Officer
Co-operative Bank
Nairobi, Kenya
05.2015 - 11.2021
- Technical advisor to the bank on all insurance matters, carrying out risk assessments/surveys and ensuring the company assets are adequately insured including placement of insurance with reputable insurance providers and running the insurance department team
- Implemented risk management strategies to minimize company exposure to potential losses from policyholders' claims
- Minimized premiums by 20% over five years by establishing strong relationships with underwriters to secure favorable terms for policyholders
- Management of in-house and outsourced transport
- Negotiated contracts with vendors and service providers to ensure optimal pricing for organization
- Generated 30% cost reduction on bank travel, reduced waiting time, and eased report generation by introducing taxi hailing service providers
Accounts Service Representative -Customer Onboarding
Co-operative Bank
Nairobi, Kenya
03.2013 - 05.2015
- Coordinate account-opening process with Relationship Managers and other business units to complete all the documents required for both local and regional accounts
- Support Client Onboarding by undertaking AML CDD risk assessments on new to bank customers
- Conduct screening of Peps, Sanctions & Adverse Media and escalate if there are true hits
- Refined existing KYC data through targeted audits of client documentation; achieved a completion rate increase from 75% to 95%, directly supporting adherence to corporate policy and standards within six months
- Achieved special award in 2015 for attaining top position in Managing Director's Liability Campaign by meeting and exceeding sales goals
- Received Certificate of Merit in 2016 for attaining 2nd position in Managing Director's Liability Campaign for accomplishing and surpassing sales targets and expectations
Insurance Relationship Officer
Equity Bank
Nairobi, Kenya
07.2011 - 02.2013
- Maintained clients through personalized acquisition and retention strategies
- Identified prospective customers using established lead development methodologies for new business
- Provided expert advice on life, health, and property insurance products to diverse clientele
- Customized insurance programs for customers to cover target risk types
- Increased revenue by seeking out and capitalizing on new sales opportunities
- Negotiated favorable policy terms with insurance carriers to meet client needs
Education
Bachelor of Arts (B.A.) - Business Management
Moi University
12.2011
Skills
- Regulatory Knowledge
- Data Analysis
- Risk Assessment
- Attention to Detail
- Investigative Skills
- Communication
- Technical Proficiency
- Team Collaboration
Websites
Certification
- Certified Anti-Money Laundering Specialist, ACAMS
- Certificate in Anti Money Laundering, International Compliance Association
- CII Level 3 Certificate in Insurance, Chartered Insurance Institute
- International Diploma in Logistics and Transport, Chartered Institute of Logistics and Transport, 12/01/11
Languages
English
Timeline
Customer Due Diligence Specialist
Barclays Bank UK
06.2023 - Current
Commercial Customer Associate
HSBC UK
01.2022 - 11.2022
Insurance and Transport Officer
Co-operative Bank
05.2015 - 11.2021
Accounts Service Representative -Customer Onboarding
Co-operative Bank
03.2013 - 05.2015
Insurance Relationship Officer
Equity Bank
07.2011 - 02.2013
Bachelor of Arts (B.A.) - Business Management
Moi University