Nathan Kamau
Edinburgh
Summary
Accomplished Customer Due Diligence Specialist with a proven track record at Barclays Bank UK. Adept in AML compliance and high-risk account reviews, leveraging SQL knowledge and organizational skills to enhance KYC processes. Resulting in a significant reduction in compliance risks and improved client data accuracy through excellence in research and ensuring regulatory adherence.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Due Diligence Specialist
Barclays Bank UK
06.2023 - Current
- Coordination and collection of client-specific information and completion of documentation to assist in the periodic KYC reviews on a risk-based schedule
- Performing ongoing customer due diligence including maintenance and updating of AML and KYC records and information for existing business banking clients
- Performing due diligence on a broad range of complex files, entity types, and ownership structures attaining 90% and above on QC passes
- Outreach to clients requesting and collecting KYC documentation
- Contributed to the Business Banking detection and tracking scores of 85%
Commercial Customer Associate
HSBC UK
01.2022 - 11.2022
- Build relationships with Commercial Banking customers by supporting customers with the products and services that are right for them
- Ensured calls were answered within 10 seconds
- Build strong relationships by listening to their needs and delivering solutions that help grow their business
- Take ownership to resolve customers' queries and complaints efficiently and effectively
- Ensuring I accurately identify and log all complaints contributing to 70% first point of contact tolerance
Insurance and Transport Officer
Co-operative Bank
05.2015 - 11.2021
- Technical advisor to the bank on all insurance matters, carrying out risk assessments/surveys and ensuring the company assets are adequately insured including placement of insurance with reputable insurance providers and running the insurance department team
- Implemented risk management strategies to minimize company exposure to potential losses from policyholders' claims
- Minimized premiums by 20% over five years by establishing strong relationships with underwriters to secure favorable terms for policyholders
- Management of in-house and outsourced transport
- Negotiated contracts with vendors and service providers to ensure optimal pricing for organization
- Generated 30% cost reduction on bank travel, reduced waiting time, and eased report generation by introducing taxi hailing service providers
Accounts Service Representative -Customer Onboarding
Co-operative Bank
03.2013 - 05.2015
- Coordinate account-opening process with Relationship Managers and other business units to complete all the documents required for both local and regional accounts
- Support Client Onboarding by undertaking AML CDD risk assessments on new to bank customers
- Conduct screening of Peps, Sanctions & Adverse Media and escalate if there are true hits
- Refined existing KYC data through targeted audits of client documentation; achieved a completion rate increase from 75% to 95%, directly supporting adherence to corporate policy and standards within six months
- Achieved special award in 2015 for attaining top position in Managing Director's Liability Campaign by meeting and exceeding sales goals
- Received Certificate of Merit in 2016 for attaining 2nd position in Managing Director's Liability Campaign for accomplishing and surpassing sales targets and expectations
Insurance Relationship Officer
Equity Bank
07.2011 - 02.2013
- Maintained clients through personalized acquisition and retention strategies
- Identified prospective customers using established lead development methodologies for new business
- Provided expert advice on life, health, and property insurance products to diverse clientele
- Customized insurance programs for customers to cover target risk types
- Increased revenue by seeking out and capitalizing on new sales opportunities
- Negotiated favorable policy terms with insurance carriers to meet client needs
Education
Bachelor of Arts (B.A.) - Business Management
Moi University
12.2011
Skills
- Regulatory Knowledge
- Data Analysis
- Risk Assessment
- Attention to Detail
- Investigative Skills
- Communication
- Technical Proficiency
- Team Collaboration
Websites
Certification
- Certified Anti-Money Laundering Specialist, ACAMS
- Certificate in Anti Money Laundering, International Compliance Association
- CII Level 3 Certificate in Insurance, Chartered Insurance Institute
- International Diploma in Logistics and Transport, Chartered Institute of Logistics and Transport, 12/01/11
Languages
English
Timeline
Customer Due Diligence Specialist
Barclays Bank UK
06.2023 - Current
Commercial Customer Associate
HSBC UK
01.2022 - 11.2022
Insurance and Transport Officer
Co-operative Bank
05.2015 - 11.2021
Accounts Service Representative -Customer Onboarding
Co-operative Bank
03.2013 - 05.2015
Insurance Relationship Officer
Equity Bank
07.2011 - 02.2013
- Certified Anti-Money Laundering Specialist, ACAMS
- Certificate in Anti Money Laundering, International Compliance Association
- CII Level 3 Certificate in Insurance, Chartered Insurance Institute
- International Diploma in Logistics and Transport, Chartered Institute of Logistics and Transport, 12/01/11
Bachelor of Arts (B.A.) - Business Management
Moi University
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