Nathan Jones
Birmingham,England
Summary
Versatile professional with a strong foundation in customer service mindset, leadership strength, and adaptability to changing conditions. Demonstrates exceptional time management excellence and strategic planning capability, complemented by expertise in hardware repairing techniques and site stock management. Skilled in decision-making prowess to drive operational efficiency and achieve organisational goals. Committed to leveraging core competencies to contribute effectively to dynamic environments while pursuing opportunities for professional growth.
Overview
4
4
years of professional experience
31
31
years of post-secondary education
Work history
Field engineer
Regional Repair Centre
Birmingham, West Midlands
04.2021 - Current
Managed administration tasks for Regional Repair Centre, including data entry of repair jobs.
Handled inbound and outbound calls to ensure effective communication.
Transitioned to field repairs and installations after 12 months in administration.
Executed repairs on LCD and OLED televisions for brands such as Sony and Samsung.
- Coordinated route planning, job updates, and customer communications in field role.
- Served major retailers like John Lewis and Argos for repair services.
- Advanced to lead field engineer, overseeing driving, repairs, and administrative duties which I have now been doing for an excess of 12 months now.
- I have Collaborated with technical departments to deliver detailed operational reports.
Education
Diploma of Higher Education - Sports and Exercise Sciences
Solihull College and University Centre
Solihull 09.2018 - 07.2020
GCSEs - Mathematics
Langley Secondary School solihull
Birmingham 09.2013 - 07.2018
GCSEs - History
Langley Secondary School
09.2013 - 07.2018
GCSEs - Combined Science
Langley Secondary School
Birmingham 09.2013 - 07.2018
GCSEs - English Literature
Langley Secondary School
Birmingham 09.2013 - 07.2018
GCSEs - English Language
Langley Secondary School
Birmingham 09.2013 - 07.2018
GCSEs - Geography
Langley Secondary School
Birmingham 09.2013 - 07.2018
Skills
- Customer service mindset
- Leadership strength
- Adaptability to changing conditions
- Time management excellence
- Strategic planning capability
- Hardware repairing techniques
- Decision-Making prowess
- Site stock management
Timeline
Field engineer
Regional Repair Centre
04.2021 - Current
Diploma of Higher Education - Sports and Exercise Sciences
Solihull College and University Centre
09.2018 - 07.2020
GCSEs - Mathematics
Langley Secondary School solihull
09.2013 - 07.2018
GCSEs - History
Langley Secondary School
09.2013 - 07.2018
GCSEs - Combined Science
Langley Secondary School
09.2013 - 07.2018
GCSEs - English Literature
Langley Secondary School
09.2013 - 07.2018
GCSEs - English Language
Langley Secondary School
09.2013 - 07.2018
GCSEs - Geography
Langley Secondary School
09.2013 - 07.2018
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