NATHAN JAMES
Newcastle Upon Clun,CRAVEN ARMS
Summary
Dynamic professional with expertise in recruitment and training, customer complaint management, and conflict resolution. Demonstrates adaptive leadership and proactive resourcefulness in optimising FMCG manufacturing processes. Skilled in lean manufacturing, quality control compliance, and ISO standards awareness, with a focus on performance monitoring and KPI-based management. Committed to continuous improvement through 5S and Kaizen methodologies, aiming to enhance organisational efficiency and product quality.
Overview
16
16
years of professional experience
Work History
Production Team Leader
Radnor Hills Mineral Water Company LTD
Knighton, Powys
03.2024 - Current
- Managed FMCG with over 50 staff members on active shift.
- Collaborated with other departments for smoother workflow transitions.
- Oversaw the maintenance of machinery to guarantee uninterrupted operations.
- Streamlined processes to enhance overall production speed.
- Trained new team members, promoting a cohesive work environment.
- Organised employee work schedules for optimal shift coverage.
- Handled day-to-day operational issues on the factory floor.
- Encouraged open communication among workers to foster a collaborative work culture.
- Facilitated training sessions aimed at enhancing employees' skills.
- Developed new process improvements to enhance productivity.
- Promoted health and safety regulations within the workspace, resulting in fewer incidents.
- Improved staff morale with regular communication and team building activities.
- Evaluated team's performance through regular feedback sessions.
- Developed strategies aimed at increasing overall workplace efficiency.
- Led team meetings, fostering a positive working environment.
- Logged daily activities and notable incidents during production shifts.
- Updated staff on changes to internal policies and procedures for continued compliance and standardisation.
- Estimated costs, generated reports, and maintained detailed records.
- Analysed and improved manufacturing processes to cut costs.
ASSISTANT GENERAL MANAGER
The Lion
Craven Arms, Herefordshire
02.2012 - 03.2024
- Undertook daily management of office administrative tasks including the use of Sage and updating and managing Epos till systems.
- Cultivated and maintained an environment that promoted respect of diverse backgrounds and company policies.
- Delivered professional administrative support to senior management to improve day to day operations.
- Performed basic human resources tasks including employee shift scheduling for over 25 staff members and oversaw new employee on-boarding and training.
- Organised numerous company-wide events ranging from market research to finalizing the project.
- Supported training across the business, acting as representative for front of house.
- Set up departmental processes and procedures, documenting them and improving where necessary.
- Implemented the strategy, policy and working practice defined by company.
- Formulated department budgets to facilitate smooth financial operations and meet business targets.
- Through the use of Excel set profit margins for beverages and accommodation working to a strict profit margin.
- Updated the booking systems and practices of accommodation and online booking to cater to a wider audience.
- Used review based systems like open table or trip advisor and implemented customer service strategy within the business.
- All aspects of money handling from balancing tills and petty cash to sales reports and banking.
- Updated the online booking systems in place for The Lion including Expedia, Booking.com, Open tables, Welcome Hotels and seasonal systems for shoot parties or promotional events.
- Managed the compliance requirements and health and safety aspects for The Lion.
- Developed commercial partnerships and local businesses, working alongside internal and external sales teams.
- Engaged with the owners facilities managers and third party service providers to ensure the properties were maintained and operated to the highest standards.
- Provided excellent tenant and guest experience resulting in a 95% satisfaction rate.
- Managed and oversaw invoicing, as well as reviewing monthly statements of accounts.
- Lead effective tours of rooms and the property to sell larger function events such as weddings.
- Maximised the income and revenue for rooms by implementation strategies and practices for management, marketing and sales efforts.
- Monitored the patron issues and anxieties, responded quickly and communicated with the respective departments on improvements and adjustments.
- Evaluated the budget and financial statements, gauged the current expenditure and checked the possible areas of improvement.
- Facilitated and managed daily room operations that include booking, housekeeping, conference desks and concierge.
- Developed effective inventory-management system to minimise loss.
OFFICE ADMINISTRATOR
Truffles Fine Foods
Leominster, Herefordshire
04.2009 - 02.2012
- Act as contact point between service users and the business.
- Input requirements onto office system and pass relevant information to picking teams and delivery.
- Bills and invoicing.
- Inspection of food products.
- Fill in business needs where necessary.
Education
Green Belt - FMCG Production
CSSC - Lean Six Sigma
Learning Lean 02.2025 -
Yellow Belt - FMCG Production
CSSC - Lean Six Sigma
Learning Lean 03.2024 - 02.2025
FIRST AID LV.2 - First Aid Training
FOOD AND HYGIENE LEVEL 3 - Food and Hygiene
IOSH
CMI LV.3 MANAGEMENT AND LEADERSHIP - MANAGEMENT
Chartered Management Institute
PERSONAL LICENCE - undefined
Hereford Council
BTEC NATIONAL DIP BUSINESS ADMINISTRATION - MANAGEMENT
Hereford College Technology
GCSES/A LEVELS - PERFORMING ARTS
Hereford College of Arts
Skills
- Lean manufacturing knowledge
- Decision-Making capabilities
- Quality control compliance
- Manufacturing software usage
- Quality assurance focus
- ISO standards awareness
- FMCG manufacturing optimisation
- 5S
- Kaizen
- Performance monitoring
- Root Cause Analysis
- Flow process analysis
- KPI-based performance management
References
References available upon request.
Timeline
Green Belt - FMCG Production
CSSC - Lean Six Sigma
02.2025 -
Production Team Leader
Radnor Hills Mineral Water Company LTD
03.2024 - Current
Yellow Belt - FMCG Production
CSSC - Lean Six Sigma
03.2024 - 02.2025
ASSISTANT GENERAL MANAGER
The Lion
02.2012 - 03.2024
OFFICE ADMINISTRATOR
Truffles Fine Foods
04.2009 - 02.2012
FIRST AID LV.2 - First Aid Training
CMI LV.3 MANAGEMENT AND LEADERSHIP - MANAGEMENT
Chartered Management Institute
PERSONAL LICENCE - undefined
Hereford Council
BTEC NATIONAL DIP BUSINESS ADMINISTRATION - MANAGEMENT
Hereford College Technology
GCSES/A LEVELS - PERFORMING ARTS
Hereford College of Arts
FOOD AND HYGIENE LEVEL 3 - Food and Hygiene
IOSH
Similar Profiles
CECIL CLARENCE LARYEA ODOICECIL CLARENCE LARYEA ODOI
General Manager at AM COOL Mineral Water CompanyGeneral Manager at AM COOL Mineral Water Company
MILKESA BORU SHARBEMILKESA BORU SHARBE
Internship Trainer at Ambo Mineral Water Share Company & Dereja Academy TrainerInternship Trainer at Ambo Mineral Water Share Company & Dereja Academy Trainer
ABDULRHMAN Ismail SrhanABDULRHMAN Ismail Srhan
Supervisor of workers at Al Salam Mineral Water CompanySupervisor of workers at Al Salam Mineral Water Company
Julie WaudbyJulie Waudby
SEN Teaching Assistant at Bishops Castle Primary SchoolSEN Teaching Assistant at Bishops Castle Primary School
Chris ZornChris Zorn
Red Seal Journeyman Electrician at Zortek Electric Inc.Red Seal Journeyman Electrician at Zortek Electric Inc.