Summary
Overview
Work history
Education
Skills
References
Affiliations
Timeline
Generic

Nathan Hillyer

Northamptonshire

Summary

Dedicated and reliable professional with extensive experience in customer service, team collaboration, and independent work. I have honed my time management skills, ensuring tasks are completed efficiently and to a high standard. With extensive experience at Nationwide Building Society in a call centre environment, I developed exceptional verbal and written communication skills, engaging with customers and colleagues to consistently achieve an impressive 90% average customer satisfaction score per month. Additionally, my time at Tesco's back-of-store warehouse and other warehouse experiences helped to equip me with valuable skills in time management, teamwork, and the ability to work both independent and efficient in a fast-paced environment. I am confident that my proven ability to deliver high-quality results and my commitment to customer satisfaction would make me an asset to any company, contributing positively to team success.

Overview

9
9
years of professional experience

Work history

Digital Service Consultant

Nationwide
06.2019 - 02.2025
  • Helped me improve my communication skills when speaking to customers, especially via a Digital Online channel
  • Achieved 90% customer satisfaction on average each year
  • Mainly using a webchat service, dealing with multiple chats at a time means time management is key in ensuring that members are getting a prompt reply, and the service is efficient
  • Allowed me to gain experience of working in a small team, supporting and helping each other with advice and information with specific queries
  • Improved customer satisfaction by providing timely and accurate information.
  • Managed challenging customer situations for resolution and customer retention.
  • Responded to customer requests with friendly, knowledgeable service and support.

Night Replenishment

Tesco
11.2017 - 06.2019
  • During my role at Tesco, I worked in the fresh foods department and my duties differed every night
  • Main duties involved stock splitting the numerous deliveries in the back store/warehouse
  • Facilitated smooth operations during night shifts by managing tasks efficiently.
  • My time with this company helped me to gain experience in a very manual role and time management was key to ensure the stock was on the shop floor in time for the morning shoppers every shift
  • Working in fast paced environment improved my organisational skills, I learnt to balance meeting both customer's and manager's expectations
  • Oversaw inventory usage and worked with procurement and warehouse personnel to facilitate proactive replenishment.

Warehouse Operative

DHL
05.2017 - 11.2017
  • Company Overview: Best Connection Employment Agency
  • This role involved working in the TUI Airline department at DHL
  • Followed safety guidelines when operating in hazardous environments.
  • Maintained clean, safe and orderly warehouse space.
  • Completed work following safety rules for best working practices.
  • Packed orders for timely dispatch to customers and retail outlets.
  • This allowed me to gain valuable skills of independent working and communication with the upstairs to ensure that the orders were correct for each build
  • Best Connection Employment Agency

Warehouse Operative

Paperchase
08.2016 - 02.2017
  • Company Overview: Quest Employment
  • The role allowed me to gain experience in a warehouse environment and the many tasks that come with this
  • Which involved personally picking and packing orders and loading and unloading the lorries
  • The fast-paced work environment meant time management and meeting deadlines were key and were skills I gained while working here
  • Quest Employment

Team Member

Greggs
10.2015 - 10.2016
  • My first job role
  • I worked behind a counter, serving customers
  • It helped me to adapt and learn skills in customer service and teamwork specifically
  • The role showed me how to communicate well to the customers to make sure they were happy with the service

Education

GCSE - English Literature

Abbeyfield School

GCSE - Maths

Abbeyfield School

GCSE - English Language

Abbeyfield School

GCSE - ICT & Computing

Abbeyfield School

A Level BTEC - Business

Abbeyfield School

A Level BTEC - Business BTEC

Abbeyfield School

A-Level - Media

Abbeyfield School

Skills

  • Communication
  • Positive attitude
  • Reliable
  • Professional and personable
  • Great time management
  • Effective team player
  • Independent
  • Adaptable to change
  • Quick learner
  • Customer service and assistance

References

Available upon request.

Affiliations

  • In my spare time, I enjoy socializing with friends and family mainly. My interests outside of work involve following football, playing golf and spending time on video games with friends.

Timeline

Digital Service Consultant

Nationwide
06.2019 - 02.2025

Night Replenishment

Tesco
11.2017 - 06.2019

Warehouse Operative

DHL
05.2017 - 11.2017

Warehouse Operative

Paperchase
08.2016 - 02.2017

Team Member

Greggs
10.2015 - 10.2016

GCSE - Maths

Abbeyfield School

GCSE - English Language

Abbeyfield School

GCSE - ICT & Computing

Abbeyfield School

A Level BTEC - Business

Abbeyfield School

A Level BTEC - Business BTEC

Abbeyfield School

A-Level - Media

Abbeyfield School

GCSE - English Literature

Abbeyfield School
Nathan Hillyer