Nathan Heatley

My job as an assistant manager is to:

• Monitored staff performance and developed improvement plans.
• Resolved escalated customer complaints by offering practical solutions and maintaining professionalism.
• Oversaw daily operations, including opening and closing procedures, to maintain store standards.
• Conducted performance reviews, providing constructive feedback and setting individual goals.
• Managed team rosters to guarantee optimal staffing levels during peak and off-peak hours.
• Analysed sales data to identify trends, making recommendations for inventory adjustments.
• Managed budget allocation for department expenses, optimising resource use and cutting costs.

Once i was promoted to supervisor, i still maintained all the standards i did as a sales asssitant but with more caution and care as i was in a higher role.

some of my responsibilies was to:

• Gave clear staff instruction to achieve production output.
• Monitored worker behaviours and enforced standards for consistent safety protections.
• Managed shift rotas and holiday schedules, maintaining optimal staffing levels at all times.
• Coordinated training and mentoring for team members, maintaining skilled and well-performing group.
• Resolved conflicts between team members to maintain group harmony and productivity.
• Led staff training sessions on customer service excellence, enhancing team skills and knowledge.
• Conducted regular performance reviews, providing constructive feedback to promote employee development.

While I worked as a sales assistant at JD Sports, it was my job to ensure I delivered excellent customer service by assisting customers with product selection, and any queries they had.

I also had to maintain and operate the tills safely to make sure all transactions went through and customers were happy with the service they had received.

Another role as sales assistant was to ensure all stock was replenished, and the shop floor was clean and organised.

Handled customer returns, refunds and exchanges at customer service desk.