Nathan Harrison

• Implemented hygiene standards throughout café premises for public health safety compliance.
• Upheld excellent relationships with regular clients fostering loyalty and repeat business.
• Streamlined order taking process, reducing wait times for customers' convenience.
• Assisted in inventory control measures for effective stock management.
• Delivered exceptional service to customers for their enjoyment and comfort.
• Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
• Managed high volume orders during peak hours maintaining quality of service.
• Enhanced bar efficiency by keeping work areas tidy and well-stocked.
• Ensured customer satisfaction by providing top-quality coffee and beverages.
• Promoted seasonal beverages effectively increasing their uptake.

Overall my time at starbucks allowed me to gain valuable insight into working in a professional franchised work setting. My time there also allowed me to develop skills based around customer service, up charging and sales, along with crucial skills surrounding building positive relationships with guests and maintaining a work environment through workplace hygiene and and stocking.

• Served food promptly, resulting in improved customer satisfaction.
• Assisted in inventory management for maintaining optimal stock levels.
• Greeted and seated guests, creating an inviting ambience right from their entrance into the venue.
• Demonstrated flexibility by covering various shifts as required.
• Conducted basic cleaning duties, maintaining cleanliness standards of the establishment.
• Resolved customer complaints efficiently, maintaining a positive dining atmosphere.
• Utilised POS systems proficiently for order processing and payment handling.
• Polished glassware regularly for presenting drinks.

Overall my time at the Imaginarium was focused around building basic workplace skills in an high intensity environment. These skills including customer relations, teamwork and clear communication and the value of representing business within interactions still serve me well today. The most important skill i took away from this position was understanding the flexibility required for working schedules within many franchises. This flexibility in schedule is essential, not only to support business but also to help support the wider working team.