Nathan Edney
Washington,Tyne & Wear
Summary
Target-driven Assistant Manager with extensive expertise leading high-performing teams. Experience in running solely running a store for long periods of time as covering RGM. Boosts profitability and company growth through motivational leadership, outstanding service and smooth operational management.
Overview
8
8
years of professional experience
Work History
Assistant Manager
KFC
Washington, Tyne & Wear
05.2023 - Current
- Successfully ran a store with team of 30+ solely as a covering RGM for long periods of time, whilst RGM was on long term leave leading to improved KPI's and metric results.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Strengthened operational efficiencies through improved reporting and stock management.
- Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
- Implemented innovative ideas to challenge status quo and drive KPI achievement.
- Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
Assistant Manager
Moto Services - Greggs
Washington, Tyne & Wear
12.2021 - 05.2023
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Strengthened operational efficiencies through improved reporting and stock management.
- Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
- Implemented innovative ideas to challenge status quo and drive KPI achievement.
- Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
- Monitored health and safety measures for guaranteed compliance.
- Established clear budgets and cost controls strategies to meet objectives
Assistant Manager
Moto Services - Burger King
Washington, Tyne & Wear
08.2021 - 12.2021
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Strengthened operational efficiencies through improved reporting and stock management.
- Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
- Implemented innovative ideas to challenge status quo and drive KPI achievement.
- Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
- Monitored health and safety measures for guaranteed compliance.
- Established clear budgets and cost controls strategies to meet objectives.
Supervisor
Moto Services - Burger King
Washington, Tyne & Wear
01.2020 - 08.2021
- Successfully led high-volume teams to achieve KPI targets and other department metrics.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Built customer retention and satisfaction by delivering top-quality service.
- Increased team productivity through effective staff planning, coordination and task delegation.
- Guided and coached staff to achieve individual growth and sales production targets.
- Dealt with customer complaints and rectified product and service issues.
- Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
Customer Service Assistant
Moto Services - Burger King
Washington, Tyne & Wear
01.2019 - 01.2020
- Maintained high standards of service in fast-paced dining environment hundreds of customers daily
- Maximised sales, simultaneously serving customers face-to-face while managing online orders.
- Optimised customer comfort by ensuring immaculate presentation of store.
- Operated fast food preparation tools to prepare items to specifications.
- Maintained high standards of cleanliness to create a safe, welcoming and positive customer experience.
- Handled customer transactions, including cash and credit card payments with 100% accuracy.
- Reduced risk of foodborne illness, following food safety and hygiene procedures across all tasks.
- Performed cleaning duties to prevent accidents in dining and food preparation areas.
- Successfully upsold special meals, increasing monthly sales.
Apprentice Joiner
British Window Repair Company
Washington, Tyne & Wear
04.2017 - 12.2018
Education
NVQ Level 2 - IT
TCV
Washington, Tyne & WearGCSEs - English
St Robert of Newminster
Washington, Tyne & WearGCSEs - Math
St Robert of Newminster
Washington, Tyne & WearGCSEs - IT
St Robert of Newminster
Washington, Tyne & WearSkills
- Outstanding customer service
- Sales monitoring
- Target motivated
- Inspiring leadership
- Strategic planning
- Employee performance evaluations
- Recruiting and interviewing
- Staff supervision
- Staff Management
- Cost Control
- Employee scheduling
- Training
- Sales growth
Custom
Personal Information
- Nationality:
- Date of birth: 17/10/1999
Timeline
Assistant Manager
KFC
05.2023 - Current
Assistant Manager
Moto Services - Greggs
12.2021 - 05.2023
Assistant Manager
Moto Services - Burger King
08.2021 - 12.2021
Supervisor
Moto Services - Burger King
01.2020 - 08.2021
Customer Service Assistant
Moto Services - Burger King
01.2019 - 01.2020
Apprentice Joiner
British Window Repair Company
04.2017 - 12.2018
NVQ Level 2 - IT
TCV
GCSEs - English
St Robert of Newminster
GCSEs - Math
St Robert of Newminster
GCSEs - IT
St Robert of Newminster
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