Nathan Dodd
CROYDON,Surrey
Summary
Worked in the hospitality industry for nearly 10 years and looking for a new challenge and a new career in the account management industry. During lockdown I had plenty of time to rediscovering and work hard on developing a new skills within the industry e.g sales tactics & customer service.
I've faced many challenges in life and am always looking to take on new ones no matter how out of depth they are for me, as I feel the best way to face anything in life and learn is to fall forward.
I've stepped into the ring and developed a love for boxing as well as trying to achieve a successful ice hockey career which I played from the age of 10-20 until a knee injury halted that career for now.
Experienced sales professional with hardworking mentality and demonstrated success in increasing company profits. Familiar with preparing contracts, researching markets and collaborating with suppliers to improve quality. Clear communicator and practised multitasker with excellent problem-solving and relationship-building abilities.
Overview
15
15
years of professional experience
Work history
Head Bartender
Revere Pub Company
Waterloo, London
2015.07 - Current
- Maintained exceptional customer service at peak times through strategic management of handling huge crowds, serving and focused on upselling premium products & managing the team to stay positive and focused.
- Creating positive friendly and welcoming atmosphere to encourage guest to come back/leave positive reviews.
- Utilised experience within Michelin Star.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Maintained bar stocks, replenishing daily as necessary.
- Set effective employee schedules, maintaining full coverage at peak times and minimising labour costs.
Bartender
Chez Bruce
Wandsworth, City of London
2016.10 - 2019.10
- Personalised customer experience by greeting customers by name, facilitating meaningful face-to-face interaction and catering to specific requests.
- Maintained familiarity with latest trends in mixology, bar equipment and sanitation standards.
- Consistently delivered to highest degree of service, through Michelin Star standards.
- Set effective employee schedules that maintained coverage at peak times and minimised labour costs.
- Oversaw increase of positive online reviews for the establishment.
- Thoroughly cleaned bar area by deep cleaning & stock rotation to maintain sanitary and organised working environment.
- Performed imperative attention to detail to ensure customer needs were consistently met.
- Managed wine operations of various organisations, achieving wine sales of £ 5-10k per 4 hours.
- Provided exceptional customer dining experience, pairing wine effectively to match menu selections and budgetary concerns.
- Advised customers on wine and beverage pairings with selected food items.
Bartender
Marriott Hotels
Twickenham, Richmond upon Thames
2013.12 - 2016.07
- Devised unique events and special promotions to drive sales.
- Oversaw an increase of positive online reviews for our establishment.
- Maintained familiarity with latest trends in mixology, bar equipment and sanitation standards.
- Consistently delivered to Four Star Dining service
- Helped to increase sales revenue by strategic use of sales techniques e.g. creating P.O.S, working with sales team members to let guest know of certain events.
- Went the extra mile to ensure customer needs were consistently met.
- Accurately recorded guest requests to facilitate efficient communication between team of 2/3.
Bartender
wetherspoons
Croydon, Surrey
2012.04 - 2013.12
- Neatly set tables.
- Maintained full knowledge of bar and menu items and made recommendations.
- Stopped service to any adult furnishing alcoholic beverages to minor.
- Collected money and made change.
- Supported other areas of the restaurant in set up, clean-up, prep work and equipment maintenance.
- Set effective employee schedules that maintained coverage at peak times and minimised labour costs.
- Maintained bar stocks, replenishing daily as necessary.
- Performed closing duties including cleaning, sanitising and replenishing.
- Served as backup for bartenders.
- Changed beer kegs.
- Prepared mixed drinks, and poured wine, beer and non-alcoholic beverages.
- Followed safe serving requirements and kept a list of available ride services for inebriated customers.
- Balanced tills, accurately handled cash, processed credit card payment batches and prepared bank deposits.
Sales Representative
Storm Marketing
Old Street, Hackney
2011.12 - 2012.03
- Helped resolve client problems quickly with superior customer service.
- Maximised business potential by providing excellent customer service and ensuring 75% client retention.
- Prepared sales contracts.
- Enhanced business development through proactive networking and relationship-building strengths.
- Immediately addressed problems with customer accounts to promote quick resolution.
- Set up appointments with potential and current customers to discuss new products and services.
- Managed route planning and travel schedule.
- Utilised various sales techniques to develop relationships with customers and drive sales.
- Efficiently solved complex problems that impacted management.
- Closely monitored weekly sales to write reports for senior leadership and streamline operational processes.
Warehouse Worker
Canadian Spa Company
Salfords , Surrey
2009.04 - 2010.12
- Accurately staged and sorted products for loading.
- Maintained clean and safe work area.
- Effectively communicated with all levels of staff and management.
- Remained flexible to scheduling needs of business, including evening and weekend shifts.
- Provided subject matter expertise on inventory levels and processes to internal and external customers to meet diverse requirements and smooth processes.
- Optimised storage areas to maximise access and meet needs of different types of products with specific weight, size or shape concerns.
- Factored in issues such as ease of access and specific product requirements when designing, optimising and managing storage systems.
- Maintained strong vendor connections at all stages, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
- Prepared inventory for sales floor or direct-to-customer transfers by affixing tags and labels, preparing shipments or palletising boxes for merchandising.
Education
GED - Premiere Pro Level 1
City Academy
London01.2019
NVQ Level 1 - Sports Degree Level 2
Carshalton College
Carshalton09.2009
GCSE -
The John Fisher School
Purley06.2007
Skills
- Attentive customer service
- Budgetary awareness
- Mixology
- Motivational team leadership
- Bar management
- Cash control
- Inventory controls
- Strong communication skills
- Marketing and sales experience
- Level 1 Adobe premiere pro
- Problem solving
- Extensive Beverage knowledge
- Verbal communication
- Enthusiastic communicator
- Employee training
Timeline
Bartender
Chez Bruce
2016.10 - 2019.10
Head Bartender
Revere Pub Company
2015.07 - Current
Bartender
Marriott Hotels
2013.12 - 2016.07
Bartender
wetherspoons
2012.04 - 2013.12
Sales Representative
Storm Marketing
2011.12 - 2012.03
Warehouse Worker
Canadian Spa Company
2009.04 - 2010.12
GED - Premiere Pro Level 1
City Academy
NVQ Level 1 - Sports Degree Level 2
Carshalton College
GCSE -
The John Fisher School