Nathan Bryan
Tottenham,City of London
Summary
With 20 years local government experience, there is plenty of knowledge to offer.
Throughout this period of time there has been many changes and challenges. All of which has shaped, A vibrant, driven character, who not only seeks to problem solve complex issues, but enhance the skillset of others.
Strong communication skills great at networking with people and have excellent communication skills. This can be put down to a strong foundation in team sports. Highly competent in many systems most notably excel where the use of macros and formulas help make tasks easier.
Keen at problem solving and presenting work to a wider audience.
Always keen to improve management skills as learning never stops.
Having been working in finance for over 20 years, I am well aware of the constant movement in the financial landscape. Someone who is flexible and adaptable to many situations, a perfect fit for roles in this industry.
Overview
20
20
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work History
Senior Revenues Officer
Southwark Council
Southwark, London
02.2020 - Current
- Managing and assisting revenues officers- Managed at least 10 officers
- Managing and assisting the in house Enforcement agents
- Supporting the development of Revenues/Income Officers and apprentices as required.
- Implementing Officer Workplan's and carrying out regular reviews
- Officer sickness reviews
- Maintaining team rota's (Phone/Lunch)
- Dealing with complex customer queries
- Helping Increase efficiency by implementing new revenue collection strategies
- Providing high quality information and appropriate financial advice to budget holders and senior officers.
- Supporting Revenue Team Leaders to maximise income collection and with due regard to the needs of a diverse and disadvantaged groups.
- Providing statistical and management information on performance of the debt collection teams and to report regularly on individual and team performance
- Streamlining processes for improved financial records management.
- Diligent data entry and record keeping.
- Dealing with complex customer queries
- Attending and representing the Council in Court, as well as presenting cases. At all times adhering to court rules and protocols.
- Ensuring complex cases are referred to legal services with full information and supporting documentation.
- Keeping up-to-date with knowledge on changes to the current council tax legislation and court procedures
- Liaising with other internal departments and external organisations to resolve issues that impact on income, collection and fraud.
- Maintaining relationships with other departments and key stakeholders in order to keep fully up to date with relevant legislative and policy reforms which may impact residents and service provision.
- Developing and leading working groups and project teams. Initiating liaisons with internal departments and external organisations, as appropriate. Lead service development projects for the income collection teams
- Ensuring that service delivery is in line with equal opportunities policies, procedures and best practice.
Revenues officer
Southwark Council
Southwark, London
04.2011 - 01.2020
- Delivering excellent customer service to the residents of the borough
- Helping maintain and increase revenue collection by taking telephone queries and payments over the phone
- Dealing with several debt types such as Council Tax, Business Rates, Housing benefit Overpayments, Sundry Debts
- Setting up sustainable arrangements on all of the debt types
- dealing with bankruptcy and insolvency queries
- working with external Enforcement agents to help collect and improve collection in council tax and business rates.
- dealing with daily correspondence from customers
- Supported the development of new council tax legislation, resulting in a more effective system.
- Helped implement, manage, and maintain new digital working platforms
- Attended and represented the Council in Court, presenting cases and at all times adhering to court rules and protocols. Ensuring complex cases are referred to legal services with full information and supporting documentation.
- providing regular and up to date data analysis
- Maintain financial records which highlighted monthly collection and arrears balances
- Dealing with complex council tax queries
- carrying out the implementation of collection strategies such as attachment of benefits, attachment of earnings, bankruptcy, insolvency, charging orders and committal orders
- Working closely with debt charities and the citizens advice bureau
- Exceeded collection target goals with assertive communication and negotiation skills.
- Attended meetings with different departments within the council, and helped maintain relationships
- Attended meeting and advice groups with external partners and third parties
Revenues Officer
Liberata
Bromley, greater london
05.2009 - 03.2011
- Delivering excellent customer service to the residents of the borough
- Helping maintain and increase revenue collection by taking telephone queries and payments over the phone
- Dealing with several debt types such as Council Tax, Business Rates, Housing benefit Overpayments, Sundry Debts
- Setting up sustainable arrangements on all of the debt types
- dealing with bankruptcy and insolvency queries
- working with external Enforcement agents to help collect and improve collection in council tax and business rates.
- dealing with daily correspondence from customers
- Supported the development of new council tax legislation, resulting in a more effective system.
- Helped implement, manage, and maintain new digital working platforms
- Attended and represented the Council in Court, presenting cases and at all times adhering to court rules and protocols. Ensuring complex cases are referred to legal services with full information and supporting documentation.
- providing regular and up to date data analysis
- Maintain financial records which highlighted monthly collection and arrears balances
- Dealing with complex council tax queries
- carrying out the implementation of collection strategies such as attachment of benefits, attachment of earnings, bankruptcy, insolvency, charging orders and committal orders
- Working closely with debt charities and the citizens advice bureau
- Exceeded collection target goals with assertive communication and negotiation skills.
- Attended meetings with different departments within the council, and helped maintain relationships
- Attended meeting and advice groups with external partners and third parties
Council tax officer (Temp)
Ipswich Borough Council
Ipswich, Suffolk
11.2008 - 04.2009
- Delivering excellent customer service to the residents of the borough
- Helping maintain and increase revenue collection by taking telephone queries and payments over the phone
- Dealing with several debt types such as Council Tax, Business Rates
- Setting up sustainable arrangements on all of the debt types
- working with external Enforcement agents to help collect and improve collection in council tax and business rates.
- dealing with daily correspondence from customers
- Attended and represented the Council in Court, presenting cases and at all times adhering to court rules and protocols. Ensuring complex cases are referred to legal services with full information and supporting documentation.
- Dealing with complex council tax queries
- carrying out the implementation of collection strategies such as attachment of benefits, attachment of earnings, bankruptcy, insolvency, charging orders and committal orders
- Working closely with debt charities and the citizens advice bureau
- Exceeded collection target goals with assertive communication and negotiation skills.
- Attended meetings with different departments within the council, and helped maintain relationships
Council tax officer
Islington Council
Islington, London
06.2006 - 11.2008
- Delivering excellent customer service to the residents of the borough
- Helping maintain and increase revenue collection by taking telephone queries and payments over the phone
- Dealing with several debt types such as Council Tax and Business Rates
- Setting up sustainable arrangements on all of the debt types
- dealing with bankruptcy and insolvency queries
- working with external Enforcement agents to help collect and improve collection in council tax and business rates.
- dealing with daily correspondence from customers
- Supported the development of new council tax legislation, resulting in a more effective system.
- Helped implement, manage, and maintain new digital working platforms
- Attended and represented the Council in Court, presenting cases and at all times adhering to court rules and protocols. Ensuring complex cases are referred to legal services with full information and supporting documentation.
- providing regular and up to date data analysis
- Dealing with complex council tax queries
- carrying out the implementation of collection strategies such as attachment of benefits, attachment of earnings, bankruptcy, insolvency, charging orders and committal orders
- Working closely with debt charities and the citizens advice bureau
- Exceeded collection target goals with assertive communication and negotiation skills.
- Attended meetings with different departments within the council, and helped maintain relationships
- Attended meeting and advice groups with external partners and third parties
- Undertook regular training courses to help and improve my personal development
Rent Collection Assistant
Wandsworth Council
Wandsworth, London
08.2004 - 06.2006
- Increased efficiency by handling correspondence and organising files.
- Managed executives' schedules for improved daily workflow.
- Streamlined office processes with implementation of new filing system.
- Facilitated smooth running of operations through efficient task management.
- Managed daily correspondence and logged on Excel and the system that was used at the time
- Setting up new rent accounts
- sending out rent payment books
- printing of rent statements
- liaising with tenants on the phone in regards to rent payments and arrears
- sending arrears letters to tenants
- writing up and sending out "notices of seeking possession" notices to tenants in heavy arrears
- visiting properties with rent officers
- attending court
Education
Bachelor of Arts - Town Planning
University of Westminster
London 09.1999 - 06.2002
A-Levels - English Language and Media Studies
Enfield College
London 09.1997 - 06.1999
GCSEs - G.C.S.E's
Lea Valley High School
London 09.1991 - 06.1996
Skills
- Excel proficiency
- Debt Collection
- Management Skills
- Written and verbal communication skills
- Financial analysis
- Budgeting and forecasting
- Influential leadership
- Audit procedures
- Council Tax legislative knowledge
- Account examination
Affiliations
- I am a keen footballer and support a certain team in the North of England. My love of sports is evident in my character as like to promote a team ethic, where everyone works to pull each other in the right direction.
Certification
I recently completed the ILM (In learning Management) Diploma, where i achieved a strong pass
Timeline
Senior Revenues Officer
Southwark Council
02.2020 - Current
Revenues officer
Southwark Council
04.2011 - 01.2020
Revenues Officer
Liberata
05.2009 - 03.2011
Council tax officer (Temp)
Ipswich Borough Council
11.2008 - 04.2009
Council tax officer
Islington Council
06.2006 - 11.2008
Rent Collection Assistant
Wandsworth Council
08.2004 - 06.2006
Bachelor of Arts - Town Planning
University of Westminster
09.1999 - 06.2002
A-Levels - English Language and Media Studies
Enfield College
09.1997 - 06.1999
GCSEs - G.C.S.E's
Lea Valley High School
09.1991 - 06.1996
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