Nathan Briggs

In wanting to enhance my sales ability and skills, I joined EE sales call centre. I quickly established myself as one of the top performers across the business.

Skills I developed :

• Adapted to and remained flexible in changing, fast paced environment
• Worked with management teams to develop sales strategies, targets and goals for future
• Communicated product features, advantages and benefits to customers
• Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
• Competitive nature to be the best I can be at all times.

Being promoted onto the sales team meant that I had to adapt and develop a new skill set.

• Meeting Individual sales goals consistently and contributed effectively to the overall team KPI.
• Working as a part of a team
• Active listening
• Verbal communication

Starting off as a customer service agent dealing with customer queries and complaints.

My time at EC Outsourcing accelerated my skills and has laid the essential ground works to thrive in goal-orientated, fast paced environments.

Some of this skills include:

• Responded to telephone and email inquires and complaints following standard operating procedures
• Developed and maintained working knowledge of internal policies and services to appropriately address customer issues.
• Complied with corporate and regulatory polices regarding information confidently and privacy
• Maintained logs and documentation to detail key information regarding incoming and outgoing calls.