Talented sales professional with experience in the metal industry. Generated leads and exceeded new business targets through outstanding networking and relationship building. Negotiated persuasively to achieve profitable, high-volume sales.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
Work history
Southern Business Development manager
Stappert UK
Rochford, Essex
10.2024 - 06.2025
Managed key accounts, ensuring high levels of customer satisfaction.
Negotiated contracts with vendors to secure best possible terms.
Assessed competitor activities for strategic positioning.
Secured new business opportunities by cultivating strong relationships with potential clients.
Delivered excellent customer service by addressing queries promptly and effectively.
Contacted and converted potential customers via telephone, email and in-person enquiries.
Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
Managed and grew a new portfolio for the company in the South East of England.
Area Sales Manager
Richard Austin Alloys
Strood, Kent
05.2022 - 10.2024
Negotiated best-possible prices for maximised profit levels.
Built rapport with new and existing customers to boost client retention.
Produced sales and performance reports and delivered to senior management.
Maintained excellent knowledge of industry trends to remain ahead of competitors.
Communicated with potential and existing customers in-person, over telephone and email.
Managed a large portfolio across Essex and Suffolk, which has resulted strong relationships with some big clients within this region.
Placed customer orders, providing guidance on product delivery timeframes.
Go-To Banker
Barclays Bank
Southend on Sea
10.2017 - 05.2022
Key Responsibilities: Calling out to a portfolio of customers, Inviting customers into the branch and relationship building, Providing lending and insurance solutions on a higher scale, Working collaboratively with mortgages, premier and business teams, Having impeccable product knowledge around unsecured lending and mortgages
I have been a Go-To Banker for 2 years
During this time I have built very good relationships with the Premier Relationship Manager (PRM) and mortgage specialist in my branch which is vital for my role
I have supported the PRM with external visits in the community to support with premier acquisition
I have performed at a very high level in my role as in the 2 years I have been a Go To, I have been given an 'Outstanding' performance rating at the end of both years
I am competent in using mortgage calculators with customers so I am able to begin their mortgage journey for them, which means they leave with an Agreement in Principle and can make offers on properties they wish to buy.
Moment Banker
Barclays Bank
Kensington High Street
06.2016 - 10.2017
Key Responsibilities: Providing relevant products and solutions to customers, Upholding excellent customer service skills, Excellent Product Knowledge, Working with mortgage advisors
I was a Moment Banker for just over a year
During this time I developed my conversation skills even further
I learnt how to structure conversations in the right way using techniques to bring latent needs to the forefront of my customers' minds
I built my knowledge around mortgages and what Barclays has to offer around its Premier clientele
I was responsible for providing products and services which included lending and insurance to our customer base.
Essential Banker
Barclays Bank
Hammersmith
05.2015 - 06.2016
Key Responsibilities: Running a TAU, Keeping tills balanced, Excellent Customer Service, Helping Customers on self service machines, Spotting opportunities to help customers save money
Whilst working as an Essential Banker I developed very quickly in my role
My product knowledge was excellent within 2/3 months into the role and I was producing lots of business for the Moment Bankers which ultimately helped the customers also
I helped to train new starters after only 4 months of being in role on the TAU and also with their product knowledge
I found I was a very fast learner and very quickly decided I wanted to become a Moment Banker.
Customer Assistant
Tesco
Southend on Sea
06.2012 - 05.2015
The duties that I carried out within this role were that I had to uphold excellent customer service skills and work effectively for the grocery team
When working at Tesco I was training to become a manager
I was involved in meetings regarding KPI figures, managing waste and shrink in the department
Although I was classed as a Customer Assistant I was upholding Management responsibilities.
Aircraft Technical Instructor at Resource Group- UK ( UK.147.0046, EASA.147.0181)Aircraft Technical Instructor at Resource Group- UK ( UK.147.0046, EASA.147.0181)