Nathan Biss

Managed local liquor shop, overseeing operations four days a week, ensuring smooth day-to-day functioning.

• Oversaw opening and closing procedures, including daily cash reconciliation, securing premises, and adhering to local Australian alcohol licensing laws.
• Inventory & Stock Control: Managed end-to-end stock control, including receiving shipments, auditing inventory levels, minimizing shrinkage.
• Hosted wine tastings and educational sessions, leveraging expertise in local wines, craft beers, and spirits to deliver tailored recommendations.
• Resolved customer inquiries and complaints, fostering loyalty among local clientele through effective conflict resolution.

I worked demanding 10-hour shifts during the harvest season to ensure a fast and efficient grape collection process. Balanced physical grape picking with field coordination to keep the entire picking team moving without delays while maintaining strict quality standards.
Key Responsibilities:

• Team Support & Workflow: Monitored the picking crew to swap out full buckets for empty ones, allowing the team to harvest continuously without stopping.
  
• Heavy Lifting & Transport: Carried heavy buckets of grapes up and down the vine fields, safely delivering the fruit to the main depot.
  
• Quality Control & Sorting: Inspected buckets before emptying them at the depot, actively removing debris, leaves, and spoiled grapes to ensure only premium fruit went toward wine production.
  
• Stamina & Reliability: Maintained high energy and productivity during strenuous 10-hour days outdoors in challenging weather conditions.

• Delivered excellent customer service while serving drinks and managing takeaway orders
• Confidently promoted offers, upgrades, and extras to enhance guest experience and drive sales
• Thrived in a high-pressure, high-volume environment during the Christmas peak
• Demonstrated strong teamwork by supporting close-down and cleaning when required

• Served and assisted guests in a busy restaurant environment with excellent hygiene standards.
• Worked closely with team members to maintain smooth service and clean work areas.
• Handled stock, cleaning routines, and closing duties responsibly.
• Followed strict food safety and cleanliness procedures at all times.

• Attended to customer's needs proactively for first-class waiting service.
• Served high volumes of guests in fast-paced service environments with exceptional customer care.
• Followed health and hygiene standards when handling food and cleaning restaurants.
• Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
• Communicated clearly with team of baristas, management and other front-of-house staff to minimise mistakes.

• Maintained clean, orderly, and well-stocked kitchen areas to support smooth service.
• Observed health and hygiene standards to minimise food contamination.
• Prepared vegetables by washing, peeling, and chopping for use in dishes.
• Washed dishes and assisted in bussing tables to maintain efficient workflow.
• Washed cutlery and crockery using industrial dishwashers and manual methods for pristine finish.
• Completed kitchen cleaning close down duties at end of day, readying areas for next shift.
• Carried out regular rubbish removal throughout service shifts.
• Rotated stock to keep ingredients fresh.