Nathalie Wilson
London
Summary
Meticulous hospitality leader accustomed to managing high-performing teams in high-end, private club settings. Leverages precise attention to detail and proactive problem-solving to maintain seamless club operations. Charismatic communicator with proven history of building rapport to enhance member experience.
Overview
11
11
years of professional experience
Work history
FOOD & BEVERAGE DIRECTOR
THE NASSAU CLUB
Princeton, NJ
08.2022 - 11.2024
- Planned and executed social programmes, calendars, and events for club.
- Increased member engagement through innovative programmes and unique experiences.
- Developed strategies to promote retention based on member feedback.
- Tracked revenue of programmes and events with comprehensive P&Ls.
- Overhauled wine and bar offerings, achieving 15% revenue growth while exceeding expectations.
- Created seasonal menus for three outlets, resulting in 12-15% rise in food revenue.
- Managed daily F&B operations, including scheduling and product ordering for 30+ staff.
- Maintained control of liquor costs, food costs, inventory, and labour expenses.
- Assessed performance of individual team members regularly, identifying areas of improvement or commendable effort promptly.
- Maintained open communication lines with kitchen crew for efficient order relay and speedy service turnaround.
- Worked closely with event coordinators to successfully host private functions such as weddings or corporate parties.
- Mediated customer complaints with tact and professionalism, preserving establishment's reputation.
GENERAL MANAGER
SUBURBAN GOLF CLUB
Union, NJ
12.2021 - 08.2022
- Developed strategic 1-3-5 year plans and succession strategies for all departments.
- Negotiated $2M funding for capital projects, enhancing club facilities.
- Identified new business opportunities, resulting in market expansion.
- Restructured Food & Beverage Department, reducing salaries by nearly $100K annually while elevating dining experience.
- Streamlined member inquiry and onboarding process into fully digitised system.
- Oversaw daily operations, ensuring smooth organisational functioning.
- Provided financial guidance and reporting for club operations, adhering to accounting standards.
- Engaged with members daily to gather feedback on facilities and services.
- Identified new business opportunities, leading to market expansion.
- Introduced effective cost control measures, reducing unnecessary expenditure.
- Streamlined communication processes for improved team collaboration.
- Put in place clear controls for financial administration and business management.
- Established budgets based on historical, current and forecasted business data.
- Maintained agile, responsible organisation with sustained revenue growth by monitoring industry forecasts, honing budgets and adjusting marketing strategies.
- Directed administration and optimisation of financial operations, payroll and accounting processes.
- Served as official representative of organisation to public groups or government agencies.
RESTAURANT DIRECTOR
THE STANWICH CLUB
Greenwich, CT
06.2021 - 12.2021
- Gathered actionable feedback to enhance member experience.
- Curated and managed wine cellar, club, and private lockers.
- Responded to dining issues to ensure member satisfaction.
- Oversaw daily food and beverage operations.
- Controlled liquor costs, inventory, and labour expenses.
- Established vendor relationships for quality service.
- Collaborated with kitchen staff for timely order delivery.
- Resolved complaints promptly, enhancing customer satisfaction.
- Managed daily operations for smooth restaurant functioning.
- Trained new team members, enhanced service quality.
- Oversaw budgeting and financial planning, maintained profitable margins whilst ensuring top-notch service quality.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
MEMBERSHIP DIRECTOR/CLUBHOUSE MANAGER
HIGHLAND CITY CLUB
Boulder, CO
01.2017 - 03.2020
- Planned, developed, and approved operational policies, programmes, and procedures.
- Achieved and maintained sales goals related to membership growth.
- Coordinated marketing programmes to effectively promote Club services.
- Elevated member experiences with unique offerings at Highland City Club.
- Managed sales and pricing of private events, finalising contracts efficiently.
- Reviewed financial statements to analyse income and expenses against targets.
- Directed profitable wine programme, enhancing quality and member value.
- Maintained accurate inventory systems and updated wine lists.
- Addressed member concerns promptly, reinforcing trust and reliability in services.
- Collaborated with internal teams to streamline administrative processes, improving efficiency.
- Designed membership packages with attractive benefits to drive enrolment rates.
SOMMELIER + BAR MANAGER
GREENBRIAR INN
Boulder, CO
01.2014 - 01.2017
- Consulted on wine list enhancements, providing expert recommendations.
- Managed daily bar operations, ensuring accurate cash handling and staff tipping.
- Developed seasonal cocktail menus, focusing on profitability.
- Organised wine and spirits tastings to engage clientele and promote offerings.
- Trained staff on wine and cocktail knowledge to improve service quality.
- Recommended food and wine pairings to enhance dining experiences.
- Organised regular wine tasting events for customers to enhance their understanding and appreciation of wine.
- Improved sales through effective promotion of premium bottles to patrons.
- Liaised with management on budgeting for wine procurement.
- Managed cellar inventory, ensuring diverse range of quality wines were available.
- Assisted in menu creation for optimal wine pairing.
- Developed relationships with vineyards and suppliers, securing high-quality products at competitive prices.
Education
Advanced Sommelier -
Court of Master Sommeliers
Americas07.2016
Master of Arts - Classics
University of Chicago
Chicago IL05.1993
Bachelor of Arts - Philosophy
University of Texas
Austin TX05.1990
Skills
- Hospitality expertise
- Event coordination
- Employee development
- Leadership skills
- Wine pairing
- Project management
Languages
Norwegian
Upper intermediate
Spanish
Intermediate
Timeline
FOOD & BEVERAGE DIRECTOR
THE NASSAU CLUB
08.2022 - 11.2024
GENERAL MANAGER
SUBURBAN GOLF CLUB
12.2021 - 08.2022
RESTAURANT DIRECTOR
THE STANWICH CLUB
06.2021 - 12.2021
MEMBERSHIP DIRECTOR/CLUBHOUSE MANAGER
HIGHLAND CITY CLUB
01.2017 - 03.2020
SOMMELIER + BAR MANAGER
GREENBRIAR INN
01.2014 - 01.2017
Advanced Sommelier -
Court of Master Sommeliers
Master of Arts - Classics
University of Chicago
Bachelor of Arts - Philosophy
University of Texas
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