Nathalie Navenant

● Initiate and identify a claim resolution through a statement audit and/or Accounts Payable audit enabled by FirstStrike software.

● Updating all claim information in the internal contact management system.

● Utilise remote client system access for research and resolution.

● Contact vendors via telephone/e-mail to initiate the recovery process and to provide necessary documentation to assist with claim resolution.

● Partnering with other members of the audit team to keep the client apprised of the audit progress.

● Create claim packages per client requirements

● Meeting Recovery department metrics target in place (average of $1.4 million per month) and follow policy guidelines

• Work for various Borough Councils across the UK
• Review and approve Covid Scheme applications for self-employed businesses
• Process and answer Council Tax queries
• Maintain and update database daily.

• Bookkeeping and general admin
• Arrange travel
• Process expenses
• Send reports to accountant.

• Key point of contact on any issues with SAP consulting with the appropriate Finance / IT team
• Co-develop the client billing schedule based on terms detailed in the engagement letter with consideration of inter-firm process, client timings, and cash flow targets
• Assist in resolving both client and supplier invoice queries
• Boost efficiency by implementing new financial control systems.
• Streamline processes for improved financial reporting.
• Achieve accurate forecasting with meticulous budget management.
• Produce timely financial reports with strict adherence to deadlines.

• Provide professional secretarial services and program administrative support
• Assist in travel and accommodation arrangements and other related matters
• Handle audit engagement correspondence and related tasks
• Administer expense claims and prepare expense reports
• Prepare presentations, proposals, and correspondences.
• Scheduled meetings for streamlined communication between executives and clients.
• Organised travel arrangements to ensure seamless business trips for senior management.
• Maintained confidentiality of documents, contributing to the reputation of the firm.

• Administer payment runs in Oracle, including making payments through HSBC
• Set up and maintain supplier address and payment data on Oracle AP
• Resolve payment issues promptly, enhance supplier relationships.

• Coordinate with multidisciplinary teams to ensure comprehensive case management.
• Produce comprehensive reports on case progress, ensuring detailed record keeping.
• Follow escalation procedures to efficiently resolve complex queries.

• Process automated and manual payments in multiple currencies for over twenty countries using Bank of America, Citibank, and other banking systems
• Process monthly payments totalling ten million in various currencies, equating to six hundred transactions
• Maintain and develop relationships with all banks, including installation of electronic banking systems not currently in place
• Improved accuracy of forecasting models through rigorous data analysis.
• Run manual bank statements using banking systems
• Complete month and year end transactions within strict deadlines.
• Streamline processes to enhance efficiency in treasury operations.

• Allocate payments received within SAP accounting system
• Monthly reconciliation of General Ledger
• Process direct debit run, write-off, and refunds
• Document all tasks as step-by-step work instructions for training, new starter, and handover purposes.
• Improve accuracy of financial records by meticulous data entry.
• Identify discrepancies in records, ensuring accurate financial reporting.
• Assist with monthly audits, maintaining high level of transparency.
• Streamline office procedures for increased efficiency in accounts receivable department.
• Utilise SAP to manage account databases.

• Improve customer satisfaction by effectively handling complaints and inquiries.
• Manage over 50 inbound calls per day for quick resolution of customer issues.
• Streamline processes through efficient record keeping.
• Collaborate with sales and technical team to maximise product visibility and sales.

• Analysed complex datasets for improved decision-making processes.
• Improved workflow efficiency with thorough process analysis with HP Resellers and HP Certified Professional participants