Nate Cooper
Chandlers Ford,Eastleigh
Summary
Aspiring Oil Broker
Results-driven Clubhouse hospitality Team leader with over 3+ years of experience in client-facing operations, team leadership, stakeholder coordination, and small business development. Seeking to apply relationship development, commercial communication, and market-focused business skills within a junior broking environment. I am fascinated by global commodities and the oil trading sector, of which I keep up with events using Reuters Commodities.
Overview
4
4
years of professional experience
Work history
Club house Team Leader
South Winchester Golf Club
Winchester, Hampshire
01.2024 - Current
Key Responsibilities
- Oversee membership administration, including member accounts and digital member enquiries. proactively identified prospective members, resulting in eight new memberships, generating £15,000 in annual recurring revenue for the club.
- Play a key role in supporting membership growth through building successful relationship management and sales engagement.
- In charge with scheduling, task allocation and operational efficiency during busy hours and events.
- Manage customer enquires, resulting in resolved issues whilst maintaining strong customer relationships due to effective communication and problem solving.
- Increasing bar revenue through upselling packaged products to persuade the General Manager, stocking these items will increase Retail sales revenue.
- Coordinate with Management, Chefs and Co-workers to ensure successful and smooth delivery of club events and competitions.
- Coordinated daily operations across customer services and hospitality functions.
Cruise Terminal Agent
SMS
Southampton
06.2022 - 05.2023
Key Responsibilities
- Supported passenger processing and terminal operations within a high volume transport environment.
- Demonstrated strong stakeholder management and communication through liaising with passengers, co-workers and cruise ship operators to ensure smooth and efficient operations in a fast paced, high volume environment.
- Worked within strict operational procedures, where I had managed to build relations and trust between recurring passengers, through consistent satisfaction and issue resolution.
Education
A-Levels - Business Studies, Media Studies, Geography
Barton Peveril College
Eastleigh 01/2022 - 01/2024
Skills
Problem-solving
Communication skills
Professionalism and poise
Business development
Data analysis
Analysis of customer requirements
Serving etiquette
Customer Service
Work Experience
NATS - Swanwick Air traffic control, Farnborough Private Airport
- Completed a two-week work experience placement within an operational and secure Air traffic control environment. Within this time I observed real-time decision making, risk management procedures and operational coordination. Being a part of NATS work experience allowed me to shadow senior employees working in Risk, developing my ability to analyse complex information and communicate effectively to pilots under pressure. Through real simulator training, I have gained strong awareness and risk assessment skills, that are directly transferable to the time sensitive and commercially driven nature of Oil Broking.
Accomplishments
- Built and managed a small-scale online coaching business, of which I generated and retained a portfolio of clients. By identifying individual needs, I provided tailored services and regular communication, leading to client retention and successful results. During this time, I developed experience in negotiation, relationship management and generating revenue through service based skills I've acquired through 3+ years of experience.
Timeline
Club house Team Leader
South Winchester Golf Club
01.2024 - Current
Cruise Terminal Agent
SMS
06.2022 - 05.2023
A-Levels - Business Studies, Media Studies, Geography
Barton Peveril College
01/2022 - 01/2024