Natashia Redman

Support for individuals deemed as 'complex' and/or experiencing SMD who are at high risk of homelessness

in the Nottinghamshire area.

Intensive support offered includes :

* Initial assessment in order to create a person centred support plan. Reviewed bi-monthly.

* Weekly support sessions via telephone, video link or face to face in the community.

* Extra support sessions if requested/necessary (for example appointments, move in dates)

* Support to prevent homelessness if possible (eg sustaining a tenancy, paying rent arrears, eliminating risks such as hoarding) or referrals sent to hopefully find appropriate/suitable accommodation.

* Advocating for the individual whilst attending MDT meetings, finding accommodation and supporting with an approach to the local authority for a homelessness assessment/housing application.

* Support to move in ( eg Moving personal items, tenancy sign up, setting up utility bills, GP registration, furniture project referral, food parcel, DWP address update or application, involved agencies updated, budgeting lists)

* Community connections (especially if moving area) Map of the local area, bus routes, local amenities, local groups.

* Liaising with involved agencies such as CGL, NRN, Prison service, probation, police, local authority, current accommodation provider, social care, mental health services, physical health services, slavery and exploitation team, Women's aid (Juno), The law centre.

* Support to attend appointments (Reminders or help with travel)

* Ongoing monitoring to identify any unmet support needs or outstanding referrals to other agencies, food bank, clothing charity etc.

Support for individuals who have recently experienced homelessness, now living in self contained flats in Nottinghamshire and Derbyshire.

Support offered includes :

* Initial assessment in order to create a person centred support plan.
* Support plan reviewed monthly with full involvement of the individual and the assigned key worker.
* Weekly support sessions conducted within the support users flat.

* Telephone support available during office hours if requested.
* Support to move in ( eg Moving personal items, tenancy sign up, setting up utility bills, GP registration, furniture project referral, food parcel, DWP address update or application, involved agencies updated, budgeting lists)
* Support with household tasks and health and safety. (Eg clear walkways and fire safety advice if hoarding identified)
* Community connections (especially if moving area)
* Liaising with involved agencies.

* Attending multi-agency meetings.
* Support to attend appointments (Reminders or accompany using own car)
* Referrals to appropriate move on accommodation once support plan nearing completion and ready to move.
* Support to move and resettle once appropriate move on accommodation obtained.
* Ongoing monitoring to identify any unmet support needs or outstanding referrals to other agencies, food bank, clothing charity, safeguarding concerns.

Live in PA for a family member who has 'very complex needs' including ASD and Schizophrenia.

Daily and nightly support offered including :

* Personal care

* Medication (Ordering, collection and administration)

* Household tasks

* Identifying and meeting ASD and sensory needs (Routine, sensory aids, reassurance)

* Food preparation

* Accessing the community safely (DOLS in place)

* Attending appointments

* Attending multi-agency meetings and providing updates

* Liaising with involved agencies (Social care, LMHT, GP, Crisis team, MH Hospital) when appropriate

* Adhering to best interest decisions around cigarettes and fizzy drinks.

Probation Navigator

Support for complex and/or high risk of harm service users at risk of rough sleeping or offending on release from prison.

Initial contact would usually start whilst in custody and then continue once released into the community.

Referrals received directly from the Probation service.

Intensive support offered included :

* Initial assessment in order to create a person centred support plan. Reviewed bi-monthly.

* Weekly support sessions via video link, telephone or face to face in the community (If possible)

* Support to refer and hopefully find appropriate accommodation, adhering to license conditions such as exclusion zones, MOSOVO reporting.

* Support to move in ( eg Moving personal items, tenancy sign up, setting up utility bills, GP registration, furniture project referral, food parcel, DWP address update or application, involved agencies updated, budgeting lists)

* Community connections (especially if moving area or released after a lengthy sentence)

* Liaising with involved agencies.

* Support to attend appointments (Reminders or help with travel)

* Ongoing monitoring to identify any unmet support needs or outstanding referrals to other agencies, food bank, clothing charity etc.

Broxtowe Navigator

Support for complex and/or chaotic service users at risk of homelessness in the Broxtowe area.

Referrals received directly from Housing Options at Broxtowe Council.

Intensive support offered included :

* Initial assessment in order to create a person centred support plan. Reviewed bi-monthly.

* Weekly support sessions via telephone or face to face in the community.

* Support to prevent homelessness if possible (eg sustaining a tenancy, paying rent arrears, eliminating risks such as hoarding) or referrals sent to hopefully find appropriate accommodation.

* Support to move in ( eg Moving personal items, tenancy sign up, setting up utility bills, GP registration, furniture project referral, food parcel, DWP address update or application, involved agencies updated, budgeting lists)

* Community connections (especially if moving area)

* Liaising with involved agencies.

* Support to attend appointments (Reminders or help with travel)

* Ongoing monitoring to identify any unmet support needs or outstanding referrals to other agencies, food bank, clothing charity etc.

Support to individuals experiencing street homelessness (Rough sleepers)

* Conducting early morning outreaches in known rough sleeping locations.

* Verifying and sign-posting to the relevant local authority.

* Liaising with local authorities to update on daily rough sleeping information and outcomes.

* Ongoing support to help access accommodation, health or mental health services, voluntary organisations, drug and alcohol treatment, probation services.

* Relief cover on Nottingham city outreaches.

Support for individuals living in self contained flats within supported living settings in Mansfield Woodhouse, Mansfield and Sutton in Ashfield.

Support offered included :

* Initial assessment in order to create a person centred support plan.

* Support plan reviewed 3 monthly with full involvement of the individual and the assigned key worker.

* Weekly support sessions conducted within the support users flat.

* Support to move in ( eg Moving personal items, tenancy sign up, setting up utility bills, GP registration, furniture project referral, food parcel, DWP address update or application, involved agencies updated, budgeting lists)

* Support with household tasks and health and safety. (Eg clear walkways and fire safety advice if hoarding identified)

* Community connections (especially if moving area)

* Liaising with involved agencies.

* Support to attend appointments (Reminders)

* Referrals to appropriate move on accommodation once support plan nearing completion.

* Support to move and resettle once move on accommodation obtained.

* Ongoing monitoring to identify any unmet support needs or outstanding referrals to other agencies, food bank, clothing charity etc.

Support for individuals living in self contained flats within a 10 bed supported living setting in Mansfield Woodhouse.

(Toupee'd over to Framework Housing Association in May 2021 and so the job description and place of work are very similar)

Support offered included :

* Initial assessment in order to create a person centred support plan.

* Support plan reviewed 6 monthly with full involvement of the individual.

* Weekly support sessions conducted within the support users flat.

* Support to move in ( eg Moving personal items, tenancy sign up, setting up utility bills, GP registration, furniture project referral, food parcel, DWP address update or application, involved agencies updated, budgeting lists)

* Support with household tasks and health and safety. (Eg clear walkways and fire safety advice if hoarding identified)

* Community connections (especially if moving area)

* Liaising with involved agencies.

* Support to attend appointments (Reminders)

* Referrals to appropriate move on accommodation once support plan nearing completion.

* Support to move and resettle once move on accommodation obtained.

* Ongoing monitoring to identify any unmet support needs or outstanding referrals to other agencies, food bank, clothing charity etc.