Natasha Younger

I have worked at the Everyman Cinema for nearly a year. During that time I have learnt various aspects of the job from serving food and drinks to taking bookings, dealing with customer enquiries and the occasional customer complaint.

• Handled difficult customers, resulting in conflict resolution.
• Conveyed product information effectively to customers, promoting sales and provide an excellent customer experience
• Provided excellent customer service to enhance business reputation.
• Collaborated effectively with team members to meet deadlines.
• Assisted in stock take, maintaining sufficient inventory at all times.
• Maintained high standards of food hygiene, securing customer trust.
• Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
• Warmly greeted customers and proactively reduced wait times.
• Delivered reliable customer service with attention to detail even under high pressure.
• Remained flexible to cover shifts and work overtime as required.
• Demonstrated energy and enthusiasm to go above and beyond for each and every customer.
• Developed training programs, leading to skill enhancement.

• Followed health and hygiene standards when handling food and cleaning restaurants.
• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
• Maintained excellent level of service in busy and demanding restaurant environment.
• Prepared table for guests and reset tables between customers.
• Attended tables regularly to check customers needs were met, promptly processing additional food and drink orders.
• Regularly communicated with kitchen and bar staff to maintain smooth front of house Operation, minimising potential service delays.
• Polished glasses and cutlery to a pristine standard.
• Listened to guests complaints and worked with kitchen staff or management to promptly resolve issues

Administered ballot papers for the district election and general election in accordance with the relevant legislation and helped run the polling station.

• followed health and hygiene standards when handling food and cleaning restaurant.
• served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
• Maintained excellent level of service in busy and demanding restaurant environment.
• Warmly greeted guests upon arrival to create warm welcoming atmosphere.

kept tables clear from crockery, glasswear and cutlery.