Natasha Wharton
Wallasey
Summary
Results-driven professional with proven expertise in managing high workloads and delivering exceptional service in fast-paced environments. Known for resilience and adaptability, maintaining composure under pressure while consistently achieving high-quality results. Significant cash-handling experience complements a strong commitment to self-development and continuous learning. Aiming to leverage skills in a long-term career path that emphasizes professional growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Financial Advisor
BMW financial services (capita)
12.2023 - 03.2025
- Monitored and recorded daily phone activity in log book.
- Updated personnel directory to keep telephone extensions and employee information current.
- Participated in emergency preparation meetings to understand crisis management procedures.
- Assisted customers with account updates, balance inquiries and other related issues.
- Accurately transcribed message details and promptly relayed to appropriate recipients.
- Provided administrative support to area employees by routing mail, ordering supplies and filing documents.
- Processed incoming or outgoing mail, packages or deliveries.
- Operated telephone switchboard to provide information, take messages and forward calls.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Transcribed message details to promptly relay to appropriate recipients.
- Addressed customer concerns professionally in order to provide satisfactory solutions.
- Operated telephone switchboard and routed calls to correct destination.
- Answered customer questions regarding account discrepancies or problems.
- Monitored overdue accounts using automated information systems.
- Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
Children's Residential Support Worker
Elevated Futures
Wallasey
10.2024 - 01.2025
- Effectively assisted two young residents in daily activities and emotional development.
- Provide comprehensive one-on-one care for children and supervise family interactions.
- Implemented nightly sleep routine for consistency.
- Worked extensively between 40 to 60 hours per week.
- Assisted children in their personal growth and development.
- Administered medications and educated patients and families on correct at-home administration.
- Encouraged positive social interactions between residents while managing negative behaviors.
- Created opportunities for residents to build and exercise coping skills for common triggers and situations.
- Collaborated with other healthcare professionals to ensure best practice standards were maintained.
- Monitored clients' health conditions and reported any changes or concerns immediately.
- Conducted safety checks on all areas of the facility.
- Maintained daily records of resident activities, progress, and incidents.
Sweet Shop Onwer/Executive Director
Cheeky Charlies sweets and treats
Wirral
03.2022 - 10.2024
- Directed operations at Cheeky Charlie's Sweets and Treats.
- Managed daily employee schedules.
- Handled routine operational opening and closing responsibilities.
- Create 200 to 700 party bags weekly.
- Quickly adapts to new responsibilities and tasks.
- Ensured exceptional customer service for every client.
- Supports team members with diligence.
- Developed and implemented strategic plans to ensure organizational growth and development.
- Maintained accountability for operational and fiscal integrity, effectively managing designated budget.
- Fostered collaboration and development of new practices by business leaders.
- Evaluated existing programs for improvement opportunities while identifying new program ideas based on market analysis.
- Created a collaborative environment that fosters innovation and encourages employee engagement.
- Strategized and implemented plans to transform and revitalize operations, capitalizing on emerging industry trends.
- Served as spokesperson at press conferences or interviews when needed.
- Delivered speeches and attended industry conferences to promote company image and engage with buyers.
- Hired, trained and mentored sales and marketing staff dedicated to employing Google AdWords, Google Analytics, and other SEO techniques and metrics sources.
- Hired, trained, and mentored staff members to maximize productivity.
- Recruited, hired, and trained employees on operations and performance expectations.
SEN Teaching Assistant
Randstad
Wirral
12.2021 - 02.2022
- Worked with children having diverse learning difficulties.
- Maintained a calm, happy, and safe environment.
- Supported students with daily academic tasks.
- Maintained hygiene through regular nappy changes.
- Implemented behavior management strategies designed by special education staff members.
- Assisted teachers in creating and implementing Individualized Education Plans for students with special needs.
- Monitored behavior of students in order to ensure a safe, positive learning environment.
- Prepared handouts, study materials and other teaching aids.
Performing Arts Teacher/Director
Natasha Wharton Performing Arts school
11.2019 - 01.2022
- Operated a musical theatre school for children aged 2 to 17 years.
- Handled financial tasks, payroll processing, and schedule coordination.
- Provide professional singing instructions and lead dance workshops.
- Demonstrated strong leadership in overseeing team operations.
- Executed strategies to support growth from an enrollment of over 100 students.
- Maintained up-to-date student records.
- Developed strong working relationships with students and parents to accomplish school and departmental vision and goals.
- Researched extracurricular theatrical performances and suggested student attendance to observe techniques.
- Selected and obtained materials and supplies and performance pieces to prepare for classroom instruction.
- Provided opportunities for each student to reach fullest potential through artistic, creative expression.
- Taught students about cultural influences in music and art styles.
- Communicated with parents to update on student progress and address concerns.
- Collaborated with special education teachers to modify current curricula and production scripts to accommodate Individual Education Plans.
- Motivated students by providing positive reinforcement while encouraging them to reach their highest potential.
- Reserved space, equipment and personnel needed to facilitate events.
- Negotiated contracts with vendors to secure best pricing and services.
- Selected catering services for different types of events, balancing cost, menu and term options against client demands.
- Sourced venues that met the needs of individual events while staying within budget constraints.
- Created detailed timelines for events based on scope of work required by each department involved in process.
Teaching Assistant
Rtriibe
Wirral
08.2020 - 11.2020
- Worked briefly as performing arts school cover teacher for an agency.
- Taught singing, dance, acting, and technique.
- Engaged with learners in years 7-11 for academic and personal development.
- Monitored student progress and provided feedback to both students and teachers.
- Supervised children and participated with children in activities.
- Tutored students in course material to improve comprehension.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
- Organized student performance and enrichment activities to facilitate learning.
Restaurant and Bar
The Refreshment Rooms
Birkenhead
09.2018 - 10.2019
- Managed daily setup tasks ensuring optimal presentation.
- Processed payments and bookings efficiently.
- Guaranteed happiness for every departing customer by providing top-notch table service.
- Executed front of house operations with complete bar training.
- Managed preparation of diverse coffee beverages utilizing the coffee machine.
- Recognized by management for providing exceptional customer service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Identified needs of customers promptly and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Conducted testing of software and systems to ensure quality and reliability.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
Performer/Children's Entertainer
Kanika
Limassol
02.2019 - 05.2019
- Engaged audiences with live singing acts throughout Cyprus.
- Facilitated diverse recreational programs to enhance guest satisfaction.
- Participated in various activities such as water polo, basketball, and darts.
- Entertained children in the kids' club through activities such as face painting, sandcastle competitions, and mini disco games.
- Participated in seven evening shows, featuring The Overtones and Chicago.
- Performed solo cabaret set during events and managed prize distributions.
- Improved guest experiences by collaborating with entertainment team on production changes.
- Adhered to strict safety protocols while onstage to prevent injuries or accidents.
- Maintained composure during unexpected events on stage or in the audience.
- Observed choral leaders or prompters for cues or directions in vocal presentation.
- Motivated fellow cast members throughout long days of rehearsals or shows.
- Hosted shows and engaged guests on and off stage.
- Dressed in costume to create character and provide memorable experience for guests.
- Learned choreography for various musical numbers in preparation for shows.
- Rehearsed choreographed dance routines to deliver flawless venue performances.
- Rehearsed lines, blocking movements, entrances and exits and transitions between scenes regularly.
- Adapted quickly to changes made by directors or producers during rehearsals or shows.
New Business Development
Clifton Trade Bathrooms Ltd
Wirral
02.2018 - 01.2019
- Encouraged new business development through outreach to companies purchasing bathroom essentials.
- Persuaded potential clients to join through effective communication of value propositions.
- Built rapport with clients to convert leads into company accounts.
- Handled customer service through answering phones and suggesting appropriate tradesmen.
- Achieved recognition through consistent performance, resulting in management training consideration.
- Envision future engagement in this rewarding field.
- Conducted competitive analysis to identify industry trends and opportunities for new business development.
- Identified opportunities for new business development based on market trends and customer feedback.
- Analyzed industry trends and identified opportunities for new business development.
- Established relationships with key decision makers at target companies to facilitate new business development efforts.
- Generated reports on sales activities including new business development efforts.
- Conducted research to identify market trends and opportunities for new business development.
- Drove new business development by creating referral program and special events.
- Identified opportunities to increase revenue through new business development.
Supervisor
Savers Health and Beauty
Wallasey
12.2017 - 02.2018
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Trained new employees on company policies and procedures.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Responded to customer questions regarding products, prices and availability.
- Tracked progress on projects and provided timely feedback to staff members.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Trained new employees on company policies, job duties, and performance expectations.
- Complied with company policies, objectives and communication goals.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
Retail Sales Assistant and Supervisor
Schuh
05.2014 - 12.2017
- Retained up-to-date skills.
- Operated till efficiently during work shifts.
- Expertise in resolving customer complaints and facilitating the return of unused goods.
- Assisted with cashing up tills at both opening and closing.
- Regularly arranged stockroom to optimize space and cleanliness.
- Performed comprehensive cleaning duties for windows, chairs, mirrors, and shoe stands.
- Acquired comprehensive training in measuring children's footwear sizes.
- Supported inventory management and presentation.
- Led division in revenue generation for Schuh.
- Recognized by name in favorable customer reviews on various platforms.
- Maintained exceptional service skill ratings with consistent feedback exceeding 90% from Schuh's management.
- Led most shifts effectively.
- Assisted customers with product selection to meet their needs.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Maintained accurate records of all transactions on the computer system.
Customer Service Supervisor
Schuh Kids
Liverpool
10.2016 - 03.2017
- Expertise in children's shoe fittings, key holder responsibilities, and achieving sales targets.
- Coordinated banking operations for G4S with precision.
- Executed maintenance tasks including safety checks, daily preparations, and closing procedures.
- Collaborated with Denso to optimize stockroom operations.
- Fostered a positive work environment for optimal productivity.
- Fostered strong collaborative relationships among staff with approachable and dependable conduct.
- Committed to providing exceptional help to people.
- Qualified to advance to assistant manager role.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
Sales Assistant
Rebellious Fashion
Liverpool
06.2013 - 09.2013
- Handled cash transactions and maintained stock levels.
- Departed the role following a reduction in scheduled hours.
- Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
- Utilized CRM systems to track customer interactions and sales opportunities.
- Organized store by returning merchandise to proper areas and restocked displays.
Education
BA honours - Musical theatre
LMA
Liverpool, Merseyside06.2018
Diploma - Musical theatre
Liverpool media academy
Liverpool, MerseysideSkills
- Supervising experience
- Childminding
- Team management
- Customer service
- Sales support
- Attention to detail
- Active listening
- Time management
- Reliability
- Call monitoring
- Professional communication
- CRM software use
- Relay messages
- Greeting customers
- Adaptability and flexibility
- Problem-solving
- Goal setting
- Teamwork
- Adaptability
- Resolving issues
- Call logging
- Multitasking
- Self motivation
- Social media marketing
- Email marketing
- Communication skills
- Creative thinking
Certification
Driving license: Present, I have a full UK driving licence
BA Hons Degree- Musical Theatre
Languages
English
First Language
Additional Information - Description
Certification
-DBS
-Female Genital Mutilation- Level 2
-COSHH- Level 2
-Behaviours perceived as challenging- Level 2
-Anti-Bullying- Level 2
-Safeguarding Children- Level 3&4
-Reporting And Recording- Level 3&4
-Child Sexual Exploitation (CSE)- Level 2
-Emergency First Aid- Level 2
-Medication- Level 3&4
References
References available upon request.
Timeline
Children's Residential Support Worker
Elevated Futures
10.2024 - 01.2025
Financial Advisor
BMW financial services (capita)
12.2023 - 03.2025
Sweet Shop Onwer/Executive Director
Cheeky Charlies sweets and treats
03.2022 - 10.2024
SEN Teaching Assistant
Randstad
12.2021 - 02.2022
Teaching Assistant
Rtriibe
08.2020 - 11.2020
Performing Arts Teacher/Director
Natasha Wharton Performing Arts school
11.2019 - 01.2022
Performer/Children's Entertainer
Kanika
02.2019 - 05.2019
Restaurant and Bar
The Refreshment Rooms
09.2018 - 10.2019
New Business Development
Clifton Trade Bathrooms Ltd
02.2018 - 01.2019
Supervisor
Savers Health and Beauty
12.2017 - 02.2018
Customer Service Supervisor
Schuh Kids
10.2016 - 03.2017
Retail Sales Assistant and Supervisor
Schuh
05.2014 - 12.2017
Sales Assistant
Rebellious Fashion
06.2013 - 09.2013
BA honours - Musical theatre
LMA
Diploma - Musical theatre
Liverpool media academy
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