Natasha Welsh
Wymondham,Norfolk
Summary
Highly skilled professional with extensive experience in both public and private sector organisations with a focus on management and team leadership.
Capable of driving projects to successful completion through strategic planning and strong interpersonal skills.
Known for fostering collaborative environments and delivering consistent results
Exceptional abilities in strategic decision-making, stakeholder relationship building,
Proficient in leadership, mentoring, and team collaboration with a proactive approach to problem-solving under pressure.
Committed to ethical decision-making and achieving organisational goals through strategic planning and effective communication.
Overview
24
24
years of professional experience
Work History
Senior Regional Optimisation Manager
Openreach
Regional, Central and Wales
01.2023 - Current
- Responsible for enabling a large Region (Central, North and Wales) to achieve all of its business metrics with accountability for operational performance across everything that is needed to deliver revenue and service.
- Leading and inspiring a team of 25 to own and drive performance, including delivery of customer, business and people outcomes.
- Accountable for the development and implementation of the Regional strategy and delivery of financial and operational plans.
- Accountable for the delivery of the regional budgets including, achieving revenue of c£65 M, Opex target of c£64 M and delivery of Capex Programmes within the cost envelope of c£277 M ,
- Responsible for providing insight, analysis and coaching on performance across a suite of metrics including service, productivity, quality, network health, labour resource, and revenue
- Successfully delivered transformation programmes across the region to maximise efficiency, service or other benefits
Commissioning and Contracts Manager
HCC Public Health
, UK
06.2009 - 01.2023
- Local Authority Public Health service- commissioning (procuring) and contract managing a large portfolio of Public Health contracts across Hertfordshire
- Led on the contract management and performance of a large, high value portfolio of Public Health services involving considerable negotiations and contract variations
- I was the Budget Manager for circa £10 million
- Line Management of a team of commissioning and contract monitoring officers
- Led for the development of Quality Assurance, Governance, and contract management framework for Public Health
- Led for Public Health Safeguarding and Serious Incidents reporting and monitoring
- Maintaining evidenced based high-quality services commensurate with Service Level Agreements, Contracts, and principals of best value in ensuring Key Performance Indicators are being met and services are delivering against identified local need
DIP Coordinator
Bedfordshire County Council
Bedfordshire
02.2008 - 06.2009
- I was the DIP coordinator, overseeing the main drug and alcohol service in Bedfordshire and ensuring that the DIP programme was being effectively delivered across the County
- Enhancing the profile of the government funded Criminal Justice DIP programme
- Contract Managing, coordinating and performance managing DIP commissioned service- ‘Addaction'
- Developing pathways for service users within the Criminal Justice System
- Responsibility for small Criminal Justice budget
- Liaising with Local Authority department teams and reporting to relevant boards
- Submission of Criminal justice Data to relevant departments and identifying areas of improvement
Service Manager
WDP Wandsworth
Wandsworth, UK
12.2007 - 06.2009
- I was the Manager of a large local authority commissioned drug and alcohol service in London
- CQC Registered Manager
- Designated Safeguarding Lead
- Provision of line management responsibilities including service team leader's, volunteers, data administrators and Criminal Justice Team Leaders
- Management of the relationship with key stakeholders including service users, commissioners, and other service providers
- Ensured the reputation of the organisation and local area was upheld under significant political pressure during the Department of Health Payment by Results Pilot
- Ensured that the organisational strategy is locally implemented through service development plans
DIP Team Leader
Addaction
12.2004 - 02.2008
- I was the Team Leader for a team of 7 Criminal Justice Drug and Alcohol practitioners within a Local Authority commissioned community service
- Management of team of 7 Criminal Justice practitioners and administrator
- Delivering of training to team around the new Drug intervention programme
- Delivering of DIP training to Criminal justice partners including police
- Reporting to Service manager and commissioners around team performance against contractual targets
Assertive Outreach Arrest Referral Worker
CRI/CGL
09.2001 - 12.2004
- As an assertive outreach worker, I assessed and worked with people with drug and alcohol concerns detained in police custody and within the local community to support them to access treatment
- Management of a case load of service users with substance misuse and coexisting mental health concerns
- Delivery of assertive outreach to ensure compliance of medication, attendance at appointments, delivering one-to-one support and monitoring of general wellbeing
- Managing Single Point of Contact out of hours telephone support and managing times of crisis
- Participation and point of contact for Care Plan Approach meetings and liaison with community psychiatrists
Assistant Psychologist
Broadmoor Hospital
09.2000 - 08.2001
- My first role upon graduating from university with a degree in Psychology
- Assist with the implementation and launch of the new DSPD (Dangerous and Severe Personality Disorder) unit
- Preparing/administering psychological tests and assessments
- Observing and recording behavioural observations
- Implementing specific treatment and intervention programmes
- Research and information gathering
Education
GCSE - grades A-D
Advanced GNVQ - Health and Social Care
Barnfield College
BSC with Honours - Applied Psychology
University of Liverpool
Skills
- Team collaboration
- Relationship-building
- Confident communicator
- Quality Assurance
- Safeguarding Reporting
- People Management
- Leadership
- Stakeholder Relationship Building
- Partnership Working
- Autonomous Working
- Budget control
- Emotional intelligence
- Strategic thinking
- Influencing and negotiating
- Cost-reduction strategies
- Engaging leadership style
Custom
- Contract Management, 05/17
- Serious Incident Root Cause Analysis & Quality Assurance, 01/17
- Safeguarding and Adverse Childhood Experiences, 07/20
- Safeguarding Learning from Partnerships Reviews, 07/21
- Awarding Public Contracts Skilfully and Lawfully within the Procurement Rules, 09/21
- Tender Evaluation & Moderation, 08/16
Timeline
Senior Regional Optimisation Manager
Openreach
01.2023 - Current
Commissioning and Contracts Manager
HCC Public Health
06.2009 - 01.2023
DIP Coordinator
Bedfordshire County Council
02.2008 - 06.2009
Service Manager
WDP Wandsworth
12.2007 - 06.2009
DIP Team Leader
Addaction
12.2004 - 02.2008
Assertive Outreach Arrest Referral Worker
CRI/CGL
09.2001 - 12.2004
Assistant Psychologist
Broadmoor Hospital
09.2000 - 08.2001
GCSE - grades A-D
Advanced GNVQ - Health and Social Care
Barnfield College
BSC with Honours - Applied Psychology
University of Liverpool
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