Natasha Thomasos

• Identified opportunities to expand client business using deep operational knowledge.
• Sourced and converted new leads by harnessing networks and research.
• Built meaningful client relationships using multi-channel approach.
• Presented products and represented brand at trade shows and conferences.
• Onboarded clients and tailored products to business requirements.
• Trained users to utilize platform and new software features.
• Achieved high customer retention with concerted engagement.
• Produced project and progress reports with exceptional data visualization skills.
• Resolved customer support requests within target timeframes.
• Oversaw large client portfolio to reach company targets.
• Drove renewals by analysing client needs and data.

Rainmaker Systems is a sales and marketing solutions and services company that helps organizations of all sizes, ranging from Fortune 500 enterprises to small-to-medium-sized businesses, create new revenue streams from segments of their customer base that extend beyond traditional sales team capabilities. With its unique approach, Rainmaker Systems delivers proprietary cloud-based e-Commerce technology, global and localized sales-assist agents, and best-practice sales and marketing expertise, allowing customers to discover and monetize untapped revenue opportunities.

The role was to discuss existing and emerging IT solutions based on the relevant needs of the client. Once an interest was developed, meetings would then be organised between the two parties.

• Successfully generated new business via telephone sales, & eMarketing, achieving profit growth targets.
• Used targeted questioning techniques to determine customer needs and appropriate support.
• Maintained accurate knowledge of current services to provide informative customer advice.
• Established follow-up call systems to effectively resolve complaints and maintain customer loyalty.
• Maintained accurate records to simplify information flow between customer service and account management teams.
• Achieved daily performance targets, aiding department progression towards sales goals.
• Handled high call volumes with accuracy and efficiency for optimum productivity and exceeding performance KPI targets