Natasha Smith
Summary
Dedicated Senior Executive Assistant with 23 years of experience. Expert in strategic planning and organisation and providing comprehensive support to company leaders. Goal-orientated with ability to meet long-term goals through daily organisation. Dedicated to excellent customer service, client satisfaction and team communication.
Overview
23
23
years of professional experience
Work history
Executive Assistant
Media Confidential
Remote
2024.07 - Current
- Extensive diary management and planning; overseeing busy and complex diaries, and coordinating appointments often across multiple time zones.
- Arranging business and personal travel, visas, accommodation and transfers, as well as other bespoke requests and preparing detailed itineraries in line with preferences.
- Liaising with internal and external partners, including Governance support, clients and business partners to ensure all documents and materials are prepared, circulated and reviewed.
- Inbox management; timely and professional response to emails and ensuring important matters are raised with clients and responded to efficiently, especially when urgent.
- Taking a pro-active approach to the support provided by planning ahead to identify potential conflicts and problems and using judgement and discretion to resolve such situations.
- Maintaining accurate records and including biographies, LinkedIn pages and client tracking.
- Undertaking research for clients on a range of varied matters, including sourcing briefing
information for new clients, events and meetings. - Developing strong relationships with clients and their key stakeholders.
- Personal tasks eg recruiting housekeepers, planning birthday parties and celebrations, purchasing family gifts.
Personal Assistant to the Chief Executive Officer
Twinkl Ltd
Sheffield , South Yorkshire
2018.08 - Current
- Member of the C-suite team, attendance in daily priority meetings
- Extensive diary management for CEO, including personal arrangements
- Manage inbox, respond and deal with all incoming mail
- Attend meetings, take actions points and ensured completed
- Act as gatekeeper for CEO, dealing with any queries as required
- Travel management, UK & International, researching most time & cost efficient option
- Maintaining relationships with suppliers and negotiating of contracts
- Scheduling board meetings and preparing board packs
- Line management of team of executive PA's
- Ad hoc task for other Senior Leadership Team
- Organising events - Queens Awards presentations, Summer & Christmas parties
- Submitting and reconciling expenses
- Implemented policies and practices for organisation and efficiencies
- Personal duties for CEO and family including booking medical appointments, car servicing, booking holidays and purchasing items for the family
Executive Assistant to UK Retail Management Team
Games Workshop
Nottingham , East Midlands
2009.10 - 2018.07
- Providing support to UK Retail Management Team based at the Head office of 16 staff including Head of Sales for UK.
- Arranging quarterly training sessions for the whole Retail chain - over 170 members of staff.
- Organising extensive travel both UK based and overseas
- Maintaining relationships with contractors and providers.
- Working within budgets and being cost aware at all times.
- Attending and minuting meetings - follow up on actions points.
- Extensive diary management
- Monitoring and responding to emails for Head of Sales.
- Submitting and reconciling receipts
- Ad hoc EA support as needed in other areas of business to cover holidays
PA to the MD
BYG Systems
Nottingham , East Midlands
2009.01 - 2009.10
- Organising extensive UK & overseas travel
- Attending and minuting meetings, following up on action points
- Office management including maintenance and facilities
- Implementing and updating HR Systems
- Diary management
- Preparation of sales proposals
Executive Assistant
Ernst & Young Accountants
Nottingham , East Midlands
2003.10 - 2008.12
- Executive support for Global Audit Team of 6
- Monthly travel to London
- Organised & attended global events
- Extensive credit card reconciliation
- Diary Management
- Lead of University Campus Team project - won awards for recruitment of graduates
- Fielding and answering calls, dealing with all incoming queries
- Inbox management
Education
GCSE -
Joseph Whittaker School
Rainworth, NottinghamshireA-Levels -
Joseph Whittaker School
Rainworth, NottinghamshireSkills
- Ability to work in a fast paced environment with a strong ability to prioritise
- Works in a calm and composed manner remaining professional and approachable at all times
- Enjoys meeting new people and understanding their business needs and ways in which they like to work
- Understands the need for absolute confidentiality within the role
- Able to engage with people at all levels from junior members of staff to Board level
- Proficient in a variety of software and systems including Google suite, Microsoft office and Co-pilot, Slack, Adobe, Cute PDF, Concur, Chat GPT, Calendy, Boomerang, Otterai, TripIt and Asana
References
Available upon request
Timeline
Executive Assistant
Media Confidential
2024.07 - Current
Personal Assistant to the Chief Executive Officer
Twinkl Ltd
2018.08 - Current
Executive Assistant to UK Retail Management Team
Games Workshop
2009.10 - 2018.07
PA to the MD
BYG Systems
2009.01 - 2009.10
Executive Assistant
Ernst & Young Accountants
2003.10 - 2008.12
GCSE -
Joseph Whittaker School
A-Levels -
Joseph Whittaker School