Natasha Smillie
Newarthill ,Motherwell
Summary
Dynamic professional with expertise in GDPR regulations and a proven track record in customer service and sales techniques. Demonstrates resilience in stressful situations and excels in proactive engagement, ensuring customer focus and satisfaction. Proficient in Microsoft Office Suite, CRM systems, and POS systems, with strong skills in email correspondence and conflict resolution. Career goals include leveraging skills to enhance customer experience and drive business growth.
Experienced in customer service with focus on delivering exceptional support and building strong client relationships. Capable of resolving issues swiftly and improving customer satisfaction through effective communication and problem-solving skills. Adept at working in fast-paced environments and ensuring positive customer experiences.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
Work history
Trainee hairdresser
Petrona Hairstyles
Merry Street, Motherwell
01.2011 - 12.2014
- Participated actively in staff training sessions for continuous skill improvement.
- Assisted in maintaining stock levels of salon products, ensuring smooth operations at all times.
- Assisted senior hairdressers in providing quality service to clients.
- Helped in conducting initial consultation with clients, understanding their requirements effectively.
- Developed excellent rapport with clientele through consistent, high-quality service.
- Ensured cleanliness and hygiene of salon area, contributing to a comfortable environment for clients.
- Gained SVQ level 2 and 3 Qualifications
- Demonstrated good communication skills whilst interacting with customers.
Warehouse Operative / Team Manager
Next Distribution
Euro central , Holy town
12.2014 - 01.2024
- Loaded and unloaded delivery vehicles, ensured safe transport of goods.
- Operated forklift trucks to efficiently manage heavy loads in the warehouse.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Loaded packaged goods on to trucks for shipping.
- Moved stock around by hand, using forklift truck or lifting gear.
- Designed and implemented training to further develop staff based on business goals.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
Prison officer
Sodexo
Bathgate, West Lothian
01.2024 - 07.2024
- Participated in rehabilitation activities to promote reintegration into society.
- Suppressed disturbances whilst adhering to strict safety regulations.
- Handled administrative tasks efficiently, facilitating streamlined record keeping.
- Supported inmates with personal issues, assisting their emotional well-being.
- Handled difficult situations calmly, ensuring minimal disruption within the facility.
- Resolved incidents calmly, maintaining best-possible safety and security of prison staff and offenders.
- Encouraged prisoners to participate in work and education programmes.
- Identified vulnerable people in custody and handled instances of self-harming accordance with SPS Talk To Me protocols.
Warehouse Operative
Challenge TRG
Bathgate, West Lothian
07.2024 - 09.2024
- Performed general maintenance tasks around the warehouse, ensured a safe work environment.
- Collaborated on stock checking routines, provided accurate inventory updates.
- Managed disposal of waste materials, maintained clean working environment.
- Assisted in logistics planning for seamless transportation of goods.
- Picked stock and loaded it on to electric pallet truck,
- Followed safety guidelines when operating in hazardous environments.
aftersales customer advisor
Lookers
Darnley , Glasgow City
10.2024 - Current
- Enhanced customer satisfaction by promptly addressing queries and concerns.
- Delivered personalised service to each client, fostering trust and loyalty.
- Managed large volumes of incoming calls for efficient customer service operations.
- Demonstrated products effectively, leading to informed purchasing decisions by customers.
- Exceeded targets by upselling and cross-selling products.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Answered customer telephone calls promptly and improved on-hold wait times.
Education
GCSEs - Secondary Education
Brannock High School
Newarthill, North Lanarkshire 08.2006 - 12.2013
Skills
- Knowledge of gdpr regulations
- Resilience in stressful situations
- Proactive engagement
- Email correspondence
- Customer focus
- Customer Service
- Sales techniques
- Microsoft Office Suite
- CRM systems proficiency
- POS Systems
- Conflict Resolution
References
References available upon request.
Timeline
aftersales customer advisor
Lookers
10.2024 - Current
Warehouse Operative
Challenge TRG
07.2024 - 09.2024
Prison officer
Sodexo
01.2024 - 07.2024
Warehouse Operative / Team Manager
Next Distribution
12.2014 - 01.2024
Trainee hairdresser
Petrona Hairstyles
01.2011 - 12.2014
GCSEs - Secondary Education
Brannock High School
08.2006 - 12.2013
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