Natasha Rossbrook
Taunton,Somerset
Summary
Results-driven Team Leader experienced in customer service, staff management, and operational efficiency. Enhanced team performance through effective training, motivation, and crisis management while optimising scheduling and prioritising tasks. Committed to fostering collaborative work environments that drive productivity and achieve organisational objectives.
Overview
26
26
years of professional experience
4
4
years of post-secondary education
Work history
Supervisor
The Entertainer
Taunton, Somerset
2024.08 - Current
- Managed daily operations to increase productivity.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Trained new hires and set up mentoring relationships to drive team performance.
- Provided constructive feedback to staff for improved performance levels.
- Reduced workplace conflicts through effective communication and negotiation skills.
- Resolved customer complaints promptly, resulting in increased customer satisfaction rates.
- Assisted in the recruitment process for hiring quality staff members.
- Fostered a positive work culture to boost employee morale.
Sales assistant
The Entertainer
Taunton, Somerset
2008.10 - 2024.08
- Demonstrated products effectively leading to increased sales conversions.
- Offered personalised shopping advice to enhance customer experiences.
- Built strong relationships with regular customers for repeat business.
- Collaborated effectively with team members to meet sales targets.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Managed till operations smoothly, reducing waiting time for customers.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Trained new staff members, fostering a supportive working environment.
Administrator/Sales
Phones4U
Taunton, Somerset
2004.09 - 2008.07
- Contributed towards positive work environment by maintaining cleanliness and orderliness in shared spaces.
- Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.
- Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
- Managed office supplies inventory, ensuring readiness for all projects at any given time.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
Sales assistant
Index
Taunton, Somerset
2000.04 - 2004.07
- Delivered exceptional after-sales service, encouraging repeat business.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Utilised excellent communication skills to provide detailed product information.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Operated cash registers with accuracy and processed cash and card transactions.
- Learned about new products quickly, providing comprehensive guidance to customers.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
Education
GCSEs - Buisness Management
Bridgewater College
Bridgwater, Somerset 1998.09 - 2000.07
GCSEs - Maths, English, Science, It
Chilton Trinity School
Bridgwater, Somerset 1996.09 - 1998.07
Skills
- Staff management
- Employee training
- Staff scheduling
- Crisis handling
- Task prioritisation
- Team Leadership
- Team motivation
- Customer service excellence
- Client relations
- Communication proficiency
- Communication skills
- Initiative taking
Affiliations
- Drawing
- Going for long walks
- playing music
Languages
English
Intermediate
References
References available upon request.
Timeline
Supervisor
The Entertainer
2024.08 - Current
Sales assistant
The Entertainer
2008.10 - 2024.08
Administrator/Sales
Phones4U
2004.09 - 2008.07
Sales assistant
Index
2000.04 - 2004.07
GCSEs - Buisness Management
Bridgewater College
1998.09 - 2000.07
GCSEs - Maths, English, Science, It
Chilton Trinity School
1996.09 - 1998.07