Natasha Rodrigues
Summary
A highly qualified and results-driven professional with a strong background in seeking to bring talent and vision to a respected organization that rewards proven success in process improvement and team leadership. Expertise skills that guide teams to success and establish meaningful relationships with clients and customers to sustain business operations. Have proven to be an effective team player with strong communication skills, attention to detail and a focused mindset which enables to deliver strong results in the work carry out.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work history
Finance assistant
Millennium & Copthorne Hotels and Resorts
City of London, Royal Kensington and Chelsea
05.2026 - Current
- Strengthened internal control procedures with meticulous record-keeping practices.
- Contributed to team meetings for the development of finance strategies and plans.
- Improved financial reporting standards for increased accuracy in business decision-making.
- Assisted with the preparation of annual budgets to facilitate strategic planning.
- Resolved customer queries regarding billing issues leading to improved customer satisfaction.
Data Navigator / Receptionist
Data Care Solutions
Hayes, Hillingdon
09.2024 - 05.2026
- Demonstrated superior knowledge of international shipping lanes for efficient journey planning.
- Coordinated effectively with the captain and deck officers to achieve objectives smoothly.
- Trained junior navigation staff in best practices, enhancing team performance.
- Maintained composure under pressure, ensuring steady decision making during critical times.
- Carried out day-to-day duties accurately and efficiently.
Accounts Assistant
Head Office Corporate Millennium & Copthorne Hotels
London, ENG
09.2021 - 09.2024
- Monitored accounts payable and receivable statuses, keeping financial records up-to-date.
- Prepared balance sheets and trial accounting balances.
- Verified items billed against items received, following up with vendors to reconcile variances.
- Helped with preparation of management accounts and end-month duties.
Recruitment Administrator
Kelly Group
Wembley, Greater London
03.2021 - 09.2021
- Enabled smooth recruitment operations by maintaining accurate candidate data in IFS Software and Survey Monkey.
- Prevented illegal working by verifying authenticity of candidate ID and right-to-work paperwork.
- Protected employee privacy and confidentiality, ensuring GDPR compliance across all tasks.
- Recommended actions to streamline HR processes.
- Communicated with suppliers to reconcile invoice payments.
- Monitored accounts payable and receivable status and delegated tasks as needed.
Administrative Assistant
Sutaka UK Ltd
Southall
08.2020 - 01.2021
- Answering incoming calls; taking messages and re-directing calls as required
- Dealing with email enquiries
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Customer Assistance
Morrisson
Brentford
03.2020 - 06.2020
- To provide customers with new promotional offers provided by the stores.
- Help in replenishing stock and carrying out price reduction of fresh products when about to go out of date.
- Provided fast and effective checkout service, maintaining high levels of customer care whilst improving speed.
Finance Assistant
Hotel Millennium Gloucester
London
01.2020 - 03.2020
- Assist Income Auditor to fully audit and reconcile all revenues and statistics posted via PMS software and issue daily revenue report to management on a timely basis.
- Provided exceptional service to customers requiring assistance or with account questions.
- Manage the charge backs queries/disputes to minimize any loss of revenue.
- Observed strict confidentiality rules to maintain data integrity.
Reservations Agent
Double Tree By Hilton
Ealing
10.2018 - 01.2020
- Informed customers of date, time, pricing and cancellation changes, ensuring mutually beneficial resolutions were quickly sought.
- Upheld strict customer confidentiality when processing personal data and payments in line with policies.
- Improved monthly sales by company through effective promotion of add-on sales, consistently achieving to personal KPIs.
- Provided impeccable customer care through exceptional communication skills and outstanding problem-solving abilities.
Education
Higher National Diploma - Human Resource Essential
ICS Learn
City of London 05.2020 - 06.2021
Diploma of Higher Education - Teachers Training
Montessori Teachers Training
Goa, India06-2011
Bachelor of Arts - History
Dhempe College of Arts & Science
Goa, India04-2010
Skills
- Bank account management
- Bank reconciliations
- Credit notes
- Invoice matching
- Credit control
- Accounts Payable/Accounts Receivable
KEY SKILLS
- Proficiency in Microsoft Office tools and System such as Nav, Micros, GP, Birchstreet, MPS
- Excellent verbal and written communication skills including a demonstrated ability to participate in teams.
Timeline
Finance assistant
Millennium & Copthorne Hotels and Resorts
05.2026 - Current
Data Navigator / Receptionist
Data Care Solutions
09.2024 - 05.2026
Accounts Assistant
Head Office Corporate Millennium & Copthorne Hotels
09.2021 - 09.2024
Recruitment Administrator
Kelly Group
03.2021 - 09.2021
Administrative Assistant
Sutaka UK Ltd
08.2020 - 01.2021
Higher National Diploma - Human Resource Essential
ICS Learn
05.2020 - 06.2021
Customer Assistance
Morrisson
03.2020 - 06.2020
Finance Assistant
Hotel Millennium Gloucester
01.2020 - 03.2020
Reservations Agent
Double Tree By Hilton
10.2018 - 01.2020
Diploma of Higher Education - Teachers Training
Montessori Teachers Training
Bachelor of Arts - History
Dhempe College of Arts & Science