Natasha Robinson
Liverpool
Summary
Results-oriented professional with over eight years in financial services, customer operations, and business management. Expertise in compliance, financial administration, and stakeholder engagement within regulated environments. Strong analytical and communication skills, complemented by a Master's in Child and Adolescent Mental Health. Committed to driving operational improvements and delivering high-quality service through effective team leadership and relationship building.
Overview
8
8
years of professional experience
Work history
Specialist Business Advisor
Barclays
2025.11 - 2026.07
- Deliver specialist support to business customers across accounts, payments, lending and digital banking services.
- Manage complex enquiries relating to fraud, KYC, lending, collections and recoveries, ensuring regulatory compliance.
- Apply FCA regulations, Barclays policies and data protection requirements when handling customer information and transactions.
- Investigate and resolve complex customer cases, balancing risk management with excellent customer outcomes.
- Provide tailored solutions to business clients while handling sensitive financial information with accuracy, professionalism and discretion.
Deputy Bar Manager
Alberts Schloss
2025.01 - 2025.09
- Managed and developed a team of 40+ employees, ensuring efficient daily operations and high performance.
- Managed business banking, reconciling takings of up to £250,000 in accordance with financial controls and audit requirements.
- Recruited, trained and developed employees, including overseeing performance management, disciplinary procedures and employee relations.
- Planned staffing rotas and managed stock control to optimise operational efficiency and budget performance.
- Ensured compliance with licensing legislation, health and safety regulations, company policies and operational procedures while supporting large-scale events.
Assistant Bar Manager
Alberts Schloss
2024.05 - 2025.01
- Supported senior management in delivering efficient day-to-day business operations.
- Supervised and motivated teams to achieve operational objectives during high-volume trading periods.
- Managed cash handling, financial reconciliation and end-of-day banking procedures with accuracy.
- Coordinated teams during peak service periods, maintaining high standards of customer service and operational performance.
- Trained, coached and supported the development of new employees.
- Maintained compliance with audit requirements, company policies and operational procedures.
Trainee Assistant Manager
Alberts Schloss
2022.11 - 2024.05
- Completed a structured management training programme, gaining operational experience across multiple business functions.
- Supported cross-functional departments, adapting quickly to changing priorities and operational requirements.
- Delivered a formal business improvement presentation to Operations Managers and the Chief Executive Officer (CEO).
- Developed a comprehensive financial process guide outlining weekly business banking procedures to support operational consistency.
- Completed extensive professional training and achieved structured development objectives throughout the programme.
Bar Supervisor / Duty Manager
Manahatta, Leeds
2019.04 - 2021.09
- Led shifts and supervised teams to ensure the efficient delivery of day-to-day operations.
- Managed cash handling, financial reconciliation and daily banking procedures with a high level of accuracy.
- Resolved customer enquiries and complaints professionally, delivering positive customer outcomes.
- Managed stock ordering, inventory control and stock management to support operational efficiency.
- Maintained high performance and decision-making under pressure in fast-paced, high-volume environments.
- Represented the brand across multiple venues, consistently delivering high operational and customer service standards.
Customer Service Advisor
Cash Plus
2018.06 - 2018.10
- Resolved customer enquiries across a broad range of financial products and services.
- Maintained compliance with GDPR, security protocols and customer verification requirements.
- Processed financial transactions, including international payments, with accuracy and attention to detail.
- Collaborated with internal departments, including Fraud, to investigate and resolve complex customer cases.
- Maintained accurate customer records using internal banking systems while ensuring data integrity and confidentiality.
Education
Masters Degree - Child and Adolescent Mental Health
Leeds Beckett
Bachelors Degree - Psychology
Leeds Beckett
AS/A Levels - Psychology, Sociology, English Language, Health and Social
Birkenhead Sixth Form College
9 GCSEs - Maths, English
South Wirral High School
Skills
- Business Banking
- Financial Administration
- Risk and compliance
- Compliance Management
- Data Protection (GDPR)
- Business Operations
- Process Improvement
- Stakeholder Management
- Customer Relationship Management
- Operational Leadership
- Performance Management
- Microsoft Office (Excel, Word, Outlook, Teams)
- Analytical Thinking
- Problem Solving
- Team Leadership
Timeline
Specialist Business Advisor
Barclays
2025.11 - 2026.07
Deputy Bar Manager
Alberts Schloss
2025.01 - 2025.09
Assistant Bar Manager
Alberts Schloss
2024.05 - 2025.01
Trainee Assistant Manager
Alberts Schloss
2022.11 - 2024.05
Bar Supervisor / Duty Manager
Manahatta, Leeds
2019.04 - 2021.09
Customer Service Advisor
Cash Plus
2018.06 - 2018.10
9 GCSEs - Maths, English
South Wirral High School
AS/A Levels - Psychology, Sociology, English Language, Health and Social
Birkenhead Sixth Form College
Bachelors Degree - Psychology
Leeds Beckett
Masters Degree - Child and Adolescent Mental Health
Leeds Beckett