Natasha Robertson

• Manage the France territory for Hotels & Contracts, overseeing the French agent and serving as the primary point of contact for hotels and contracts, including key large hotel groups based in France.
• Manage a diverse portfolio of high-value B2B clients based in the UK, fostering long-term relationships and driving business growth through tailored solutions and exceptional account service.
• Develop a deep knowledge of client accounts, including business goals, industry trends, and challenges.
• Maintain product knowledge, industry trends, and competitor insights.
• Manage client enquiries, quotes, production and ensuring the timely and successful delivery according to client needs and objectives.
• Collaborate with internal teams to ensure excellent service.
• Contribute to development efforts, exploring new opportunities (outreach), attending industry events, and expanding client portfolios.
• Identify growth opportunities and contribute to sales strategy development.

• Managed a portfolio of trade clients across the South of England, handling orders, sales, and relationships while driving growth and exceeding sales targets for both sectors. Oversaw daily operations of the outlet showroom, servicing both trade and retail customers, ensuring high standards of presentation and customer service.
• Managed the the annual warehouse sale.

• E-commerce : Led significant online sales growth through innovative e-commerce strategies during the pandemic, helping the company overcome financial challenges and avoid insolvency. Spearheaded a complete overhaul of the outdated website, launching a modern, fully transactional platform integrated with an EPOS system to streamline operations and boost revenue.
• Personal Stylist : Delivered high client satisfaction by offering personalised styling advice, ensuring tailored solutions that met individual needs and preferences.

Launched a successful children's shoe business in Hampshire, identifying a market gap for professional fitting services.

• Built a strong reputation for quality and attention to detail.
• Gained resilience and adaptability managing complex projects.

Key responsibilities/skills: Sourcing premises, stock management, fit-out, specialist training, EPOS/e-commerce, sales strategy, marketing, HR, and customer service.