Summary
Overview
Work history
Education
Skills
Affiliations
Languages
References
Timeline
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Natasha Pepper

Client Relations Manager
Stoke-On-Trent,Staffordshire

Summary

Driven Client Relations Manager Offering strong interpersonal and communication skills, with solid foundation in understanding client needs and building relationships. Successfully enhanced client satisfaction scores through tailored service strategies and proactive communication. Utilises strategic communication and problem-solving abilities to enhance client retention and drive business growth.

Overview

25
25
years of professional experience

Work history

Client relations manager

Caldon Consulting Ltd
Stoke-On-Trent, Staffordshire
04.2016 - 07.2025
  • Implemented process improvements that elevated operational efficiency across multiple departments.
  • Directed customer service initiatives, leading to notable enhancements in brand reputation.
  • Provided tailored solutions to maximise client satisfaction and foster loyalty.
  • Streamlined communication channels, ensuring seamless workflows and collaboration.
  • Liaised between clients and departments to enhance communication effectiveness.
  • Managed high-value accounts with precise attention to detail.
  • Maintained detailed CRM records for thorough tracking of client interactions.

Customer Support Manager

Campaign Builder Pro
Stoke-On-Trent, Staffordshire
02.2018 - 05.2024
  • Maintained high service standards via structured monitoring systems.
  • Executed company policies to reinforce professional customer support culture.
  • Resolved complex issues swiftly, enhancing customer satisfaction.
  • Managed challenging situations with composure under pressure.
  • Facilitated clear communication between service providers and users.
  • Introduced best practices to ensure consistent quality in service delivery.
  • Implemented new CRM software for quicker resolution of customer queries.
  • Processed direct payments and established invoicing and payment plans for complex orders.

Operating Theatre Assistant and Theatre Clark

University Hospital of North Midlands
Stoke-On-Trent, Staffordshire
02.2000 - 03.2016
  • Ensured patient safety and promoted well-being through comprehensive care initiatives.
  • Maintained confidentiality of all patient information to uphold trust.
  • Facilitated accurate labelling of patient samples to enable correct result matching.
  • Advocated for patient rights within healthcare systems to enhance trust and confidence.
  • Scheduled patient admissions and discharges, optimising workflow efficiency.
  • Collaborated with theatre staff to ensure smooth medical procedures.
  • Updated patient records diligently, supporting effective patient management.
  • Reduced infection risks by enforcing stringent hygiene standards in operating theatres.

Education

Certificate of Higher Education - Business Management

The Open University
London
/2020 - /2023

Certificate of Higher Education - Health and Social Care

The Open University
London
/2008 - /2009

NVQ Level 2 - Operating theatre practices

City & Guilds
/2007 - /2008

Skills

  • Proficient in CRM tools: Teamwork Desk, Keap/Infusionsoft, Asana, Monday
  • Exceptional customer service
  • Account management techniques
  • Negotiation proficiency
  • Administrative support
  • Client loyalty strategies

Affiliations

  • Reading, musicals, concerts and travelling

Languages

English
Native

References

References available upon request.

Timeline

Customer Support Manager

Campaign Builder Pro
02.2018 - 05.2024

Client relations manager

Caldon Consulting Ltd
04.2016 - 07.2025

Operating Theatre Assistant and Theatre Clark

University Hospital of North Midlands
02.2000 - 03.2016

Certificate of Higher Education - Business Management

The Open University
/2020 - /2023

Certificate of Higher Education - Health and Social Care

The Open University
/2008 - /2009

NVQ Level 2 - Operating theatre practices

City & Guilds
/2007 - /2008

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Natasha PepperClient Relations Manager