Summary
Overview
Work History
Education
Skills
Timeline
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NATASHA MECWAN

London

Summary

As a diligent and results-driven professional with 05+ years of experience resolving complex client needs. Possesses considerable expertise in Client Services, strong research and organizational capabilities, and a passion for building strong relationships and driving brand loyalty. Deadline and detail- oriented, with refined leadership, organizational, collaborative and time management skills.

Overview

12
12
years of professional experience
4
4
years of post-secondary education

Work History

Customer Service Advisor

Hinduja Global Solutions
London
05.2023 - 06.2023
  • Proficiently handle inbound inquiries and case management for “energy bill relief” registration submissions, providing prompt and accurate guidance via email and customer-facing messages
  • Proactively escalate non-compliance cases in timely manner to ensure prompt resolution
  • Diligently perform data administration and validate all documents and details provided
  • Data gathering, evidence collection, and information review on client systems
  • Maintain records and interactions on CRM portal.

Sr. Executive

APT Business Services
Ahmedabad
01.2020 - 09.2021
  • Monitored an Australian client’s delivery of reports to ensure accurate tracking and interpretation of data Constructed data through comprehensive research
  • Liaised between management and clients to ensure effective communication and coordination
  • Enhanced client relationships through business analysis
  • Performed account verification for clients to identify and investigate potential instances of financial fraud.

Sr. Executive

cFIRST Background Checks LLP
Ahmedabad
11.2016 - 01.2020
  • Established relationships with both existing and new clients
  • Collaborated closely with research, operations and finance teams to optimize business processes
  • Conducted research on verification processes and policies for clients globally, along with preparing contracts
  • Conducted Business Analysis to identify areas for growth and improvement
  • Established project deadlines and ensured timely delivery
  • Proactively engaged with clients to identify opportunities for process optimization and mutual business growth
  • Capitalized on upsell opportunities with new and potential clients.

Executive

cFIRST Background Checks LLP
Ahmedabad
06.2015 - 10.2016
  • Conducted thorough background verification on profiles to ensure accuracy and reliability
  • Scrutinized candidate details provided by clients for data reliability
  • Delivered reports within specified timeframes to meet client expectations
  • Provided support to managers and team members on various projects as needed
  • Collaborated with team members to enhance client service experience and exceed client satisfaction rate targets through researching, troubleshooting and resolving escalated issues efficiently.

Volunteer

NAAC Accreditation Committee, S.M.Patel College of Home Science
Vallabh Vidyanagar
11.2014 - 12.2014
  • Oversaw team of 10, responsible for providing hospitality services to NAAC Accreditation committee during their visit , ensuring efficient operations and guest satisfaction.

Debate Secretary

S.M.Patel College of Home Science
Vallabh Vidyanagar
06.2013 - 04.2014
  • Led multiple debate and elocution events, and overseeing participants
  • Spearheaded event planning efforts from start to finish, managing scheduling, promotion, and participant recruitment to ensure successful outcomes
  • Coached youth festival finalist to ensure being fully prepared for final competition, offering tips and strategies for success.

Magazine Editorial Board, S.M.Patel College of Home Science
Vallabh Vidyanagar
06.2013 - 04.2014
  • Contributed to college magazine as member of editorial board, providing insights and feedback on content
  • Collaborated with participants in curating content, offering guidance and recommendations for improvement.

S.M.Patel College of Home Science
Vallabh Vidyanagar
11.2013 - 03.2014
  • Designed and executed research survey, leading team of 15 on “Capacity building of Anganwadi (Courtyard
  • Shelter) workers”, collecting and analyzing data to inform recommendations
  • Explored and Investigated topics like Malnourishment in children, role of midwives, and their collaboration with
  • NGOs supporting women from Marginalized backgrounds.

Social Services Volunteer

National, S.M.Patel College of Home Science
Vallabh Vidyanagar
06.2011 - 04.2012
  • Volunteered with National Social Service (NSS), organizing and conducting health check-up camps and creative programs to promote community well-being.

Education

Master of Business Administration - Human Resources Management

Richmond, The American International University
09.2021 - 09.2022

Bachelor of Science - Family Resource Management Studies, General

S M Patel College of Home Science
06.2011 - 04.2014

Skills

Business Analysisundefined

Timeline

Customer Service Advisor

Hinduja Global Solutions
05.2023 - 06.2023

Master of Business Administration - Human Resources Management

Richmond, The American International University
09.2021 - 09.2022

Sr. Executive

APT Business Services
01.2020 - 09.2021

Sr. Executive

cFIRST Background Checks LLP
11.2016 - 01.2020

Executive

cFIRST Background Checks LLP
06.2015 - 10.2016

Volunteer

NAAC Accreditation Committee, S.M.Patel College of Home Science
11.2014 - 12.2014

S.M.Patel College of Home Science
11.2013 - 03.2014

Debate Secretary

S.M.Patel College of Home Science
06.2013 - 04.2014

Magazine Editorial Board, S.M.Patel College of Home Science
06.2013 - 04.2014

Social Services Volunteer

National, S.M.Patel College of Home Science
06.2011 - 04.2012

Bachelor of Science - Family Resource Management Studies, General

S M Patel College of Home Science
06.2011 - 04.2014

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