Natasha McAllister
Fauldhouse, Bathgate,West Lothian
Summary
Accomplished professional with expertise in P&L management, cost analysis and savings, and operations management. Demonstrates strong skills in policy/programme development and sales expertise, complemented by excellent proficiency in Microsoft Office, particularly Excel. Known for strong written and oral communication skills, effective team collaboration, and the ability to remain calm under pressure. Committed to training and development with a focus on building relationships and enhancing team performance.
Diligent and proactive with strong leadership abilities and excellent communication skills. Excel at team collaboration and problem-solving, ensuring smooth operations and customer satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work history
Assistant manager
The Bridge Inn
Ratho, Edinburgh
07.2024 - Current
- Delegating tasks to team members efficiently improving overall productivity.
- Assisting in recruitment process to build effective workforce.
- Organise weekly rota for optimal staff coverage within budgeted payroll percentage.
- Facilitating smooth restaurant operations, assisting in daily opening and closing procedures.
- Providing exceptional customer service to visitors.
- Weekly bar stock takes and weekly ordering of bar stock.
- Ordering of all restaurant cutlery, crockery etc.
- Ensuring smooth operations with effective staff management.
- Weekly banking duties in absence of General Manager.
- Daily cash up and closing procedures.
- Daily sales reporting to higher management.
- Daily restaurant management within extremely busy restaurant.
- Bar duties at times within main bar area, also within restaurant bar including cocktails.
- Taking hands on approach at all times and working alongside staff.
- Customer care and handling customer complaints effectively and efficently.
General Manager
Deer Park Golf & Country Club
Livingston, West Lothian
07.2023 - 06.2024
- Achieving financial year objectives and targets
- Reviewed management and staffing structures to optimise service at the Club
- Formulated and executed Sales and Marketing plan with coordinator
- Developed, implemented and maintained training plans to ensure staff met essential training requirements
- Managed recruitment, induction and monitoring processes while motivating and leading Deer Park team
- Conduct annual performance reviews for staff
- Reviewed physical assets and prepared maintenance schedules to uphold Club standards
- Coordinated and administered club policies ensuring company standards and procedures were met
- Collaborated on club financial forecasting, budgeting and reporting with accountant
- Monitored budgets and maintained high-quality standards for club products and services
- Maximise member and guest satisfaction
- Increased productivity and reduced overhead through enhanced quality control operations
- Oversaw daily operations of facility to ensure safe and enjoyable guest experiences
- Enhanced customer loyalty with effective rapport and account management
- Maintained compliance with industry regulations at all times.
Assistant/Operations Manager
Deer Park Golf & Country Club
Livingston, West Lothian
02.2023 - 07.2023
- Directing all team members to ensure customer satisfaction is achieved in a motivated and cohesive environment.
- Ensuring guest expectations are exceeded and seek opportunities to improve the guest experience by requesting regular feedback from our customers
- Managing Day-to-Day Operations
- Liquor stock management, weekly stock checks and weekly ordering.
- Supervising daily F&B shift operation and monitoring the compliance with all F&B policies, standards, and procedures.
- Making sure staffing levels are correct to verify that guest service, operational needs, and financial objectives are met.
- Understanding employee positions well enough to perform duties in employees' absence.
- Developing specific goals and plans to prioritise, organise, and accomplish work.
- Monitoring and maintaining the productivity level of employees.
- Maintaining the operational payroll costs.
- Assisting Duty Managers in understanding team members ever changing needs and expectations, and how to exceed them.
- Fully understanding health & safety processes and procedures.
- Providing services that are above and beyond for customer satisfaction and retention.
- Managing day-to-day operations, monitoring quality, and standards and meeting the expectations of the customers daily
- Taking proactive approaches when dealing with guest concerns.
- Setting a positive example for guest relations, responds to all customer feedback.
- Staying readily available/ approachable for all guests.
- Providing information to Duty Managers and co-workers by telephone, in written form, e-mail, or in person.
- Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Sales and Events
Deer Park Golf & Country Club
Livingston, West Lothian
05.2013 - 02.2023
- Assisting the General Manager in the design and implementation of the marketing plan
- Driving the sales process from start to finish
- Ensure all departments heads are informed and kept aware of Sales & Marketing activities
- In house business sheets
- Achieve specific sales targets as defined in the marketing plan and business plan for each department
- Manage the in-house promotional sales material
- Ensure budgets are maintained and adhered to
- Maintaining accurate database of clients/customers for all areas of the business
- Assist in the co-ordination of events as required e.g. Weddings, Corporate Events, Party Nights and other Functions
- Follow up all sales leads with a view to increasing footfall and revenues through the Club
- Organise inhouse wedding fayres
- Booking in appointments with clients for all event types
- Assist in the preparation and reporting of weekly management figures to senior management
- Tracking all incoming sales leads, following up on all sales leads.
- Competitor analysis
- Maintain advertising database
- Advertising on social media channels
- Creating marketing material
- Updating of website
Financial Controller
Deer Park Golf & Country Club
Livingston, West Lothian
01.2012 - 05.2013
- To ensure controls are in place to properly record and reconcile all daily revenues and cash takings
- Daily & weekly balancing of all cash accounts and deposit ledger (incl paypal and sage pay for online payments)
- To process payroll and expenses, and forward to Head Office
- To issue and process all holiday forms
- To assist the General Manager in the implementation of adequate stock control procedures and safeguard against loss and/or theft
- Produce profit & loss reports
- To accurately record and report on all membership data for the club
- To process monthly membership Direct Debits and Direct Debit fails
- To process all financial bills for each member and process membership resignations
- Assist in the preparation and reporting of all Deer Park financial reports to Senior management
- Be the main point of contact for all financial information for Deer Park
- Process all sales & purchase ledger invoices
- Issue all Purchase Orders
- Process & balance petty cash
- Processing of bar purchases and weekly bar stock
- Maintaining item database – price changes, items sold
Skills
- P&L Management
- Cost Analysis and Savings
- Operations Management
- Policy/Programme Development
- Sales Expertise
- Employee Scheduling
- Excellent skills with Microsoft Office especially Microsoft Excel
- Strong written and oral communication skills
- Team player and relationship builder
- Strong communicator
- Calm under pressure
- Training and Development
Certification
- Customer Service
- First Aid At Work
- Fire Warden
- Personal License Holder
- Food Hygiene Level 2 & 3, Food Allergy Awareness
- COSHH
- Mental Health Awareness For Management
- GDPR
- Equality, Diversity & Inclusion
- Legionella Responsible Person
Timeline
Assistant manager
The Bridge Inn
07.2024 - Current
General Manager
Deer Park Golf & Country Club
07.2023 - 06.2024
Assistant/Operations Manager
Deer Park Golf & Country Club
02.2023 - 07.2023
Sales and Events
Deer Park Golf & Country Club
05.2013 - 02.2023
Financial Controller
Deer Park Golf & Country Club
01.2012 - 05.2013
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