Natasha Maddox

Dynamic and target-driven individual with extensive experience in achieving and surpassing sales goals in competitive property markets. Adept at lead generation, digital marketing, and negotiation, with a strong focus on maintaining lasting client relationships and driving business growth. Thrives in fast-paced environments and consistently delivers high-quality service and results.

The skills I posses include:

• Led high-performance sales teams, ensuring achievement of targets.
• Delivered on revenue targets and service KPIs.
• Developed strong relationships with customers fostering brand loyalty and repeat business.
• Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
• Managed high volume of inbound calls for quick resolution of customer issues.
• Trained new hires for improved productivity and efficiency on the job floor.
• Assisted customers with varying questions using product knowledge and service expertise.
• Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.

During my time at Chancellors, one of the UK's leading estate agencies, I was promoted four times over a span of just over two years. I started as a Sales Negotiator and quickly advanced to a Senior position within my first seven months. Following two additional promotions, I ultimately held the position of Sales Branch Manager, responsible for overseeing two flagship offices.

In this role, I consistently exceeded performance targets and delivered exceptional results across all key metrics. My success was driven by a strong dedication to meeting and surpassing targets, as well as my natural ability to provide outstanding customer service. My key responsibilities included:

• Carefully managed communication between buyers, sellers and solicitors to optimise completion speed.

• Provided expert purchasing advice to prospective buyers in line with client objectives.

• Handled day-to-day customer queries, swiftly providing answers and resolving problems for continued satisfaction.

• Led and managed negotiations, consistently trying to achieve the best possible sales price.

• Led team changes and organisational restructures to boost productivity.

• Aided senior leadership by recommending corrective actions and improvements to company operations.

• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.

• Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.

• Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.

As a key contributor to the store's success, I played an integral role in driving sales, delivering exceptional customer service, and promoting brand knowledge. My responsibilities included:

• Effectively addressing customer inquiries and concerns to guide purchasing decisions, ensuring a stress-free shopping experience.
• Providing knowledgeable, friendly service with tailored advice to meet customers' specific needs and enhance their shopping experience.
• Offering expert product recommendations based on up-to-date knowledge of Pandora's collections and ensuring customer satisfaction.
• Managing seamless till operations, processing payments, and handling receipts with accuracy and efficiency.
• Actively contributing to achieving store sales targets by participating in marketing initiatives and staying informed on best practices and product updates.
• Consistently exceeding UPT (Units per Transaction) and KPI targets through exceptional service and product knowledge.
• Assisting in maintaining store presentation and hygiene to the highest standards, ensuring a welcoming environment for customers.

During my tenure at Bupa Care Homes, I undertook various roles, including Housekeeping Assistant, Care Assistant, and Kitchen Porter. As a Care Assistant, my primary responsibilities included:

• Accurately completing care documentation, recording hospital actions, and tracking patient activities to ensure comprehensive care records.
• Assisting residents with activities of daily living, such as personal care, dressing, and bed-making, while fostering independence and self-confidence.
• Monitoring and documenting daily care metrics, including mood changes, mobility, food intake percentages, and input/output data.
• Building positive, meaningful relationships with residents by engaging in recreational activities, such as light sports, music/dance, or simply sharing a cup of tea and conversation.
• Staying up to date with the latest care practices through continuous learning and attending regular meetings and training sessions.
• Upholding confidentiality and adhering to strict compliance standards to ensure residents' privacy and dignity were respected at all times.