Natasha Locke
Ironbridge,shropshire
Summary
Dedicated healthcare professional with expertise in patient care and records maintenance, demonstrating a calm demeanour under pressure. Proficient in medical terminology and adept at record-keeping and bookkeeping, ensuring accurate documentation and efficient operations. Known for dependability, reliability, and effective conflict resolution skills, fostering empathy and understanding in all interactions. Aspiring to contribute to a dynamic healthcare team while enhancing patient experiences through exceptional service.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work history
Qualified dental nurse
Brookhouse Dental Practice
Gnosall, Staffordshire
2019.05 - Current
- Supported dentists during both routine check-ups and specialised treatments such as fillings, bridges, crowns and root canal for optimal results.
- Assured patient's comfort during dental procedures by providing empathetic care.
- Maintained sterile environment in exam rooms to ensure strict compliance with infection control standards.
- Prepared patients for treatment, ensuring their comfort and readiness.
- Documented patient records diligently to ensure accurate tracking of medical histories and treatments.
- Streamlined patient flow by implementing efficient scheduling techniques.
- Facilitated smooth admin processes by handling appointment bookings and cancellations efficiently.
- Facilitated smooth day to day running of practice, assisting with receptionist duties such as patient scheduling, billing, handling telephone calls
- Provided quality customer service that encouraged repeat appointments and referrals from satisfied patients.
Trainee dental nurse
Wycherleys Dental Practice
Newport, Telford and Wrekin
2017.11 - 2019.05
- Shadowed qualified dental nurses in developing practical skills and clinical notes.
- Met all deadlines for practical and written coursework to ensure compliance with training requirements.
- Shadowed reception staff to observe patient request management and information handling techniques.
Education
Higher National Diploma - Dental nurse
National Dental Nurse Board
2018.07 - 2019.07
BTEC Level 2 - Health and Social Care
Telford College Of Arts And Technology
Telford, Telford and WrekinBTEC level 3 diploma - health and social care
Telford College of arts and technology
Telford, Telford and WrekinLevel Entry 2 - English
City & Guilds functional skills qualification
Level Entry 2: Maths -
city and guilds functional skills qualification
Skills
- Patient care
- Patient records maintenance
- Medical terminology
- Record-keeping and bookkeeping
- Telephone operation
- Dependability and reliability
- Calm demeanour under pressure
- Conflict Resolution
- Empathy and understanding
Timeline
Qualified dental nurse
Brookhouse Dental Practice
2019.05 - Current
Higher National Diploma - Dental nurse
National Dental Nurse Board
2018.07 - 2019.07
Trainee dental nurse
Wycherleys Dental Practice
2017.11 - 2019.05
BTEC Level 2 - Health and Social Care
Telford College Of Arts And Technology
BTEC level 3 diploma - health and social care
Telford College of arts and technology
Level Entry 2 - English
City & Guilds functional skills qualification
Level Entry 2: Maths -
city and guilds functional skills qualification