Summary
Overview
Work History
Education
Skills
Fundraising
References
Timeline
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Natasha Joesbury

Bidford,Warwickshire

Summary

Dedicated professional with a strong foundation in team supervision and customer service. Demonstrates expertise in employee training and development, ensuring efficient operations and enhanced team performance. Skilled in tracking sales and costs, cash handling, and banking, with a proven ability to manage key holder responsibilities effectively. Known for being a fast learner and hard-working individual, committed to driving organisational success through exceptional service delivery.

Overview

17
17
years of professional experience
2008
2008
years of post-secondary education

Work History

Team Leader

Hobbycraft
Stratford-upon-Avon, Warwickshire
08.2019 - Current
  • Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
  • Coordinated daily tasks, ensuring smooth workflow within the team.
  • Followed opening, closing and shift changeover procedures for seamless operations.
  • Led shifts and motivated team to drive sales.
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Supported new hires through onboarding process for speedy and successful training.

Sales assistant

Clark's
Stratford-upon-Avon, Warwickshire
02.2017 - 08.2019
  • Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
  • Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
  • Maintained knowledge of current sales promotions helping customers make informed buying decisions.
  • Fostered a welcoming store environment by maintaining clean and well-organised displays.

Care assistant

HCOne
Pitchill, Worcestershire
02.2013 - 06.2016
  • Encouraged independence among patients whilst assisting them with tasks.
  • Maintained a calm demeanour during crises thus providing reassurance to both the residents and their families.
  • Collaborated with health care team for effective patient care delivery.
  • Respected privacy and dignity of each resident during provision of care services.

Domiciliary care assistant

Helping Hands
Alcester, Warwickshire
02.2010 - 02.2013
  • Kept detailed records of care delivered during each visit, maintaining transparency for family members and other healthcare professionals.
  • Increased client satisfaction by providing companionship and emotional support.
  • Assisted with mobility exercises, promoting independence for clients.
  • Conducted risk assessments in each home environment, prioritising safety for all clients.

Sales assistant

Morrison's
Stratford-upon-Avon, Warwickshire
02.2008 - 02.2010
  • Conducted daily inventory checks to manage stock levels accurately.
  • Built strong relationships with regular customers for repeat business.
  • Maintained knowledge of current sales promotions helping customers make informed buying decisions.
  • Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.

Education

GCSEs - Maths, Science, English, Art and Geography

Alcester High School
Alcester, Warwickshire

Skills

  • Fast learner
  • Hard working
  • Employee training and development
  • Tracking sales and costs
  • Team supervision
  • Customer Service
  • Cash handling and banking
  • Key holder

Fundraising

Over the last 3 years I have raised over £2000 for Together for short lives children's hospice.

References

Nicola - People team Manager - peopleteam@hobbycraft.co.uk


Timeline

Team Leader

Hobbycraft
08.2019 - Current

Sales assistant

Clark's
02.2017 - 08.2019

Care assistant

HCOne
02.2013 - 06.2016

Domiciliary care assistant

Helping Hands
02.2010 - 02.2013

Sales assistant

Morrison's
02.2008 - 02.2010

GCSEs - Maths, Science, English, Art and Geography

Alcester High School

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Natasha Joesbury