Natasha Hughes
Business Analyst
Manchester
Summary
Business analyst with proficient analytical skills and experience of bringing about impactful process changes. Skilled at translating complex data into actionable insights to help inform the prioritisation of functionality. Focus on team collaboration to ensure the technical feasibility of designs, and that concerns and opportunities for improvement are clearly communicated. Expert at stakeholder management with the ability to adapt to changing needs and shifting project scope. Dependable and consistently deliver high quality work on time.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Business Analyst
Informed Solutions
Manchester
05.2023 - Current
- Consistent engagement with stakeholders through several meetings and workshops per week in order to identify and analyse complex business problems and potential opportunities for process improvements.
- Lead the analysis, design, and implementation of business change, ensuring extensive and detailed documentation of each stage.
- Supported the development and testing processes by ensuring requirements are clear and effectively communicated to the development teams.
- Translate complex data into artefacts which can clearly communicate potential solutions to stakeholders through the analysis of business objectives and processes.
- Engaged across teams to produce options assessments which address the operational impact and quantify benefits that each option can have on the business.
- Identified areas for continuous improvement across services to ensure all products provided to the client are optimised by performing gap analysis of current processes
Intern
Pharmaspectra
Remote
06.2020 - 09.2020
- Liaised with client services within Pharmaspectra, a key opinion leader and data solutions provider for pharmaceutical and bio-tech firms.
- Completed research, compiled data, updated spreadsheets, and produced timely reports for bi-weekly meetings with leading pharmaceutical companies including GSK and Sanofi.
- Simultaneously worked on four projects at once varying across several continents and large pharmaceutical companies.
- Attended client meetings and learnt firsthand how to establish relationships and address questions.
- Collaborated with marketing to improve the Zendesk platform which provides a help desk for clients.
Executive Assistant
NHS
Liverpool, Liverpool
12.2017 - Current
- Improving profitability of the practice by liaising with the practice manager in order to formulate strategies for improving efficiency.
- Increased practice profitability by a quarter over 4 months.
- Subsequently assisted the development and implementation of new administrative procedures.
- Developed and updated spreadsheets and databases to track, analyse, and report on practice procedural efficacy.
- Executed record filing system to improve document organization and management.
- Used advanced software to prepare documents, reports, and presentations.
- Handled confidential and sensitive information with discretion and tact.
Personal Assistant
Gone West Global
11.2019 - 02.2020
- Displayed absolute discretion at handling confidential information.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
Education
Master of Arts - Conflict, Governance And Development
University of York
York 10.2021 - 01.2023
Bachelor of Arts - Politics
University of York
York 10.2018 - 08.2021
Skills
Analytical thinking
Timeline
Business Analyst
Informed Solutions
05.2023 - Current
Master of Arts - Conflict, Governance And Development
University of York
10.2021 - 01.2023
Intern
Pharmaspectra
06.2020 - 09.2020
Personal Assistant
Gone West Global
11.2019 - 02.2020
Bachelor of Arts - Politics
University of York
10.2018 - 08.2021
Executive Assistant
NHS
12.2017 - Current
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