Natasha Gabriel

Working from home for an International psychic phoneline company, my duties include inbound & outbound calls booking clients, taking payments over the phone, managing multiple diaries, matching clients' requirements to Readers' profiles, maintaining contact and good working relationships with multiple remote-based, international colleagues via Skype messaging and WhatsApp. Discretion and sensitivity required at all times along with an awareness of more vulnerable members of the community and the integrity to look after their best interests. This position requires the ability to work under pressure and to multi-task effectively - routinely speaking to a client on the phone whilst simultaneously talking to co-workers via Skype-messaging so remote Receptionists can all work and maintain full diaries for ten-twelve agents simultaneously without error.

In tandem, I also provide reception service for 'Mindspace' - a telephone/zoom counselling service, primarily used by corporate clients for their staff but also offering individual/student counselling. Duties involve identifying with the client what type of counselling they need, booking appointments, maintaining our counsellors' diaries and taking card payments over the phone.

One year fixed contract to assist severely physically handicapped child through their last year of Primary school. The role encompassed personal care, using a disabled hoist, and delivering one hour of physiotherapy each day, tuition with academic studies and providing general classroom support to the year 6 teachers. Duties included:

• Assisting with planning and preparing lessons for Year 6.
• Providing additional learning support to small student groups, enabling improved academic confidence.
• Providing outstanding support to my handicapped student, responding to medical emergencies and ensuring his safety and access to equitable learning.

• Greeted customers and visitors in person and via telephone calls.
• Delivered front of house duties with warm and professional manner.
• Registered new members on bespoke computer system and took payment for annual memberships.
• Processed lengthy peak time queues quickly and efficiently, taking cash payments, processing Groupon vouchers, registering new members and processing annual membership payments whilst simultaneously taking phone bookings for private functions/general queries.

• Maintained detailed and up-to-date knowledge on a vast portfolio of products and services represented by the call centre - from natural health supplements to corporate telephone systems.
• Working to demanding targets, the day was divided between generating new clients sales calls and building strong relationships with existing client base for repeat business.
• Calls were a mixture of B2B contacts along with members of the public.
• Fast-paced environment, with automatic dial and targets for number of calls handled.
• Working to daily targets for (1) prospects (2) account increases (3) Productivity (4) Error rate.
• Constantly exceeded all targets and had a reputation for building excellent client relationships and a repeat-order client base.
• Renowned for ethical selling and unparalleled product knowledge which I studied and augmented with research in my own time.

Working as an Estate Agent with Bitterne and Woolston Branch and then becoming Branch Manager for West End. The role included :

• Liaising with clients to market properties in the most appropriate manner to maximise the selling value
• Handling enquiries about properties from potential buyers
• Valuing properties
• Producing reports, brochures, promotional information and other written material
• Travelling to properties and conducting viewings
• Negotiating the sale and letting of properties
• Administering and securing the disposal and acquisition of property and ensuring that it is completed legally
• Demonstrated an exceptional ability to build relationships and trust, extract detailed information from clients and repeatedly created successful sales between potential vendors and prospective buyers before either had registered with us.
• Formidable sales reputation - would routinely select three properties in the morning and announce "I'm selling these today" - and delivered.

Set up own company called 'Bright Eyes' offering three hour park runs to dogs that were destructive or distressed alone at home whilst their owners worked.

• Entrusted as a property key holder, this required enhanced DBS check and liability insurance.
• Controlling up to nine dogs off lead in country parks and rural settings, it was imperative to match dog's temperament to group it would exercise with. Achieved this by three introductory meetings with dog and its owners before taking them on.
• Walking up to 18 miles daily and being extremely vigilant of potential hazards or cues in the dogs' behaviour.
• Administering medication /special diets as required.

Hired as a contractor to work on a project called ESS (Electronic Systems Services) within IBM. The aim of the project was to devise new standards and bench-mark skills within the I.T Industry. We recruited a Board of Directors - taking Service Directors from some of UK's top IT companies to help write qualifications pertinent to the electronics sector. These took the form of Vocational Qualifications and Modern Apprenticeships. ESS was accredited with National Training Organisation status and won the Government's 'Sector Challenge Fund' which made ESS independent from IBM.

My responsibilities included:

• Recruiting other organisations to join Standards Board by means of cold calling to get an appointment to deliver a presentation. These included Toshiba, Hewlett Packard, Rank Xerox and Olivetti.
• Telephone-selling services and products to SMEs as prime source of revenue.
• Writing information booklets and promotional material to mailshot to potential customers.
• Organising conference days to promote services to multiple groups in one venue.

Selling Yellow Pages' portfolio of products including their directory, Talking Pages, Business Pages and YELL.

• Working to targets which were sub-divided into key parameters: Increasing revenue by 30% on current advertising accounts.
• Maintaining high percentage of account renewals and minimal account loss.
• Selling high percentage of new business to prospect companies. Working consistently to quality target of 0.02% error rate.

The job also involved writing and designing effective advertising. These methods, along with unparalleled cutting-edge sales training, were taught on an intensive six week residential training course in Slough.

The Bookscene Group was a chain of 46 bookstores throughout the country. Their aim was to provide good quality books at affordable prices.

I was initially responsible for the running and management of two stores - one in Southampton and the other in Eastleigh. I was responsible for setting up a new store in Winchester and spent six months in Brighton setting up and running their 'flagship' store in Brighton's Marina Village.

Responsibilities included:

• Staff recruitment and training.
• Till and stock reconciliation.
• Ordering stock according to sales trends and customer requests.
• Window dressing and store layout.
• Staff management and training.
• Ordering shop fittings and equipment to set shops up from scratch and leaving them fully operational with trained manager and staff in situ.
• Achieved retail market share goals by developing and executing dealer event-orientated marketing promotions.
• Managed personnel issues and implemented corrective actions.

Teaching English in exclusive, private, Primary school in Kowloon, Hong Kong, ages 6-12 years.

• Delivered key academic concepts using engaging teaching methods, improving student understanding.
• Engaged with students through conversational language, simplifying curriculum into relevant, understandable information.
• Optimised student engagement with literary and non-literary concepts through innovative teaching methods.
• Liaised directly with parents through meetings, email and telephone.