Natasha Frazer
Wolverhampton
Summary
Safety-focused Facilities Manager with experience meeting quality, compliance criteria, with exceptional leadership, organisational skills and communication abilities. Able to lead projects and maintain accurate, up-to-date records/contracts for reliable reference, exceptional service standards, consistently meeting operational needs.
Organised individual with good initiative seeks new opportunities, adaptable problem-solving and analysis skills, learns quickly to develop skills required.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Facilities Manager
Walsall Manor Hospital NHS Trust
Walsall
01.2021 - Current
- Plan and manage resources and budget to support and deliver objectives.
- Responsible management of 16 supervisors and 300 support services staff.
- Oversee pre-planned contractor works for alignment with processes.
- Investigate problems and determine appropriate remedies.
- Analyse and resolve complex resource management issues for optimised scheduling.
- Complete detailed inspection audits on specified timeframe to promote satisfaction and safety.
- Produce management reports outlining important facility statistics.
- Investigate issues affecting group operations, prepared reports and helped correct problems.
- Develop strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Maintain smooth-running business operations by delegating priorities to staff abilities.
- Design and implement training to further develop staff based on business goals.
- Handle negotiations with outside vendors and service agencies to meet group needs.
- Upskill staff through targeted training opportunities, enhancing team capabilities.
- Implement and recommend process improvements to drive efficiency and enhance operations.
- Friendly, efficient customer service and handle challenging situations with ease.
- Generated Key Performance Indicator reporting to drive better performance.
- Processed invoices and payment runs with complete accuracy.
Hotel Services Senior Supervisor
Royal Wolverhampton Hospitals NHS Trust
Wolverhampton
01.2019 - 01.2021
- Evaluated performance of supervisory team against Trust standards.
- Maintained clean, organised working areas to create positive, productive environments with minimal risk.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Acted as point of contact and motivation for employees.
- Identified and addressed process inefficiencies to drive higher output.
- Communicated policy changes and business priorities to streamline team tasks.
- Managed staff rotas, planning workloads effectively and strategically.
- Oversaw day-to-day activities of team, ensuring tasks were completed to high standard.
- Resolved team conflicts and assisted with identified problems to maintain sense of teamwork.
- Identified skills gaps and arranged relevant training to upskill housekeeping team.
Hotel Services Supervisor
Royal Wolverhampton Hospitals NHS Trust
Wolverhampton
01.2015 - 01.2019
- Oversaw day-to-day activities of team, ensuring tasks were completed to high standard.
- Motivated team through providing hands-on practical support to all members of staff on duty.
- Maintained team-oriented atmosphere with open communication and quick conflict resolution.
- Supervised activities of workers and enforced safety regulations.
- Increased team productivity through effective staff planning, coordination and task delegation.
- Acted as point of contact and motivation for employees.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Handled chemicals and waste in line with COSHH regulations.
Education
Quality improvement programme -
New Cross Hospital
Wolverhampton 07.2023 - 07.2023
Workplace first aid -
High Speed Training
Wolverhampton 02.2022 - 02.2022
ISSA supervisory management course and examination -
New Cross Hospital
Wolverhampton 03.2021 - 04.2021
Developing positivity in difficult times -
New Cross Hospital
Wolverhampton 11.2020 - 11.2020
Developing resilience in difficult times -
New Cross Hospital
Wolverhampton 11.2020 - 11.2020
FFP3 Mask fitter and train a trainer -
New Cross Hospital
Wolverhampton 05.2019 - 05.2019
PCM -
New Cross Hospital
Wolverhampton 08.2019 - 08.2019
Licensed decontamination operative ultra v -
New Cross Hospital
Wolverhampton 01.2019 - 01.2019
Licensed decontamination operative peroxide -
New Cross Hospital
Wolverhampton 01.2019 - 01.2019
NVQ Level 1 Team leading VIA QUBE LEARNING -
Qube Learning
Wolverhampton 01.2014 - 01.2015
NVQ level 1 IT VIA QUBE LEARNING -
Qube Learning
Wolverhampton 01.2014 - 01.2015
Skills
- Schedule management
- Logistical planning
- Department management
- Facilities staff recruitment
- Troubleshooting
- Leadership
- Communication skills
- Time management
- Problem-solving
- Production reporting
Timeline
Quality improvement programme -
New Cross Hospital
07.2023 - 07.2023
Workplace first aid -
High Speed Training
02.2022 - 02.2022
ISSA supervisory management course and examination -
New Cross Hospital
03.2021 - 04.2021
Facilities Manager
Walsall Manor Hospital NHS Trust
01.2021 - Current
Developing positivity in difficult times -
New Cross Hospital
11.2020 - 11.2020
Developing resilience in difficult times -
New Cross Hospital
11.2020 - 11.2020
PCM -
New Cross Hospital
08.2019 - 08.2019
FFP3 Mask fitter and train a trainer -
New Cross Hospital
05.2019 - 05.2019
Licensed decontamination operative ultra v -
New Cross Hospital
01.2019 - 01.2019
Licensed decontamination operative peroxide -
New Cross Hospital
01.2019 - 01.2019
Hotel Services Senior Supervisor
Royal Wolverhampton Hospitals NHS Trust
01.2019 - 01.2021
Hotel Services Supervisor
Royal Wolverhampton Hospitals NHS Trust
01.2015 - 01.2019
NVQ Level 1 Team leading VIA QUBE LEARNING -
Qube Learning
01.2014 - 01.2015
NVQ level 1 IT VIA QUBE LEARNING -
Qube Learning
01.2014 - 01.2015
Similar Profiles
SARAH ABADASARAH ABADA
SHO (F3) in Acute Medicine at Walsall Healthcare NHS TrustSHO (F3) in Acute Medicine at Walsall Healthcare NHS Trust
Claire HillClaire Hill
Respiratory Physiology Clinical Manager at Walsall NHS TrustRespiratory Physiology Clinical Manager at Walsall NHS Trust
Kelly GeffenKelly Geffen
Divisional Director of Nursing at Walsall Healthcare NHS TrustDivisional Director of Nursing at Walsall Healthcare NHS Trust
Natalie WinterNatalie Winter
Commercial insurance broker at Howden InsuranceCommercial insurance broker at Howden Insurance
ESTHER OLUCHI AKANDEESTHER OLUCHI AKANDE
Personal Support Worker at Hope At Hand LimitedPersonal Support Worker at Hope At Hand Limited