Natasha Frazer
Wolverhampton
Summary
Safety-focused Facilities Manager with experience meeting quality, compliance criteria, with exceptional leadership, organisational skills and communication abilities. Able to lead projects and maintain accurate, up-to-date records/contracts for reliable reference, exceptional service standards, consistently meeting operational needs.
Organised individual with good initiative seeks new opportunities, adaptable problem-solving and analysis skills, learns quickly to develop skills required.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work history
Facilities Manager
Walsall Manor Hospital NHS Trust
Walsall
2021.01 - Current
- Plan and manage resources and budget to support and deliver objectives.
- Responsible management of 16 supervisors and 300 support services staff.
- Oversee pre-planned contractor works for alignment with processes.
- Investigate problems and determine appropriate remedies.
- Analyse and resolve complex resource management issues for optimised scheduling.
- Complete detailed inspection audits on specified timeframe to promote satisfaction and safety.
- Produce management reports outlining important facility statistics.
- Investigate issues affecting group operations, prepared reports and helped correct problems.
- Develop strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Maintain smooth-running business operations by delegating priorities to staff abilities.
- Design and implement training to further develop staff based on business goals.
- Handle negotiations with outside vendors and service agencies to meet group needs.
- Upskill staff through targeted training opportunities, enhancing team capabilities.
- Implement and recommend process improvements to drive efficiency and enhance operations.
- Friendly, efficient customer service and handle challenging situations with ease.
- Generated Key Performance Indicator reporting to drive better performance.
- Processed invoices and payment runs with complete accuracy.
Hotel Services Senior Supervisor
Royal Wolverhampton Hospitals NHS Trust
Wolverhampton
2019.01 - 2021.01
- Evaluated performance of supervisory team against Trust standards.
- Maintained clean, organised working areas to create positive, productive environments with minimal risk.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Acted as point of contact and motivation for employees.
- Identified and addressed process inefficiencies to drive higher output.
- Communicated policy changes and business priorities to streamline team tasks.
- Managed staff rotas, planning workloads effectively and strategically.
- Oversaw day-to-day activities of team, ensuring tasks were completed to high standard.
- Resolved team conflicts and assisted with identified problems to maintain sense of teamwork.
- Identified skills gaps and arranged relevant training to upskill housekeeping team.
Hotel Services Supervisor
Royal Wolverhampton Hospitals NHS Trust
Wolverhampton
2015.01 - 2019.01
- Oversaw day-to-day activities of team, ensuring tasks were completed to high standard.
- Motivated team through providing hands-on practical support to all members of staff on duty.
- Maintained team-oriented atmosphere with open communication and quick conflict resolution.
- Supervised activities of workers and enforced safety regulations.
- Increased team productivity through effective staff planning, coordination and task delegation.
- Acted as point of contact and motivation for employees.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Handled chemicals and waste in line with COSHH regulations.
Education
Quality improvement programme -
New Cross Hospital
Wolverhampton 2023.07 - 2023.07
Workplace first aid -
High Speed Training
Wolverhampton 2022.02 - 2022.02
ISSA supervisory management course and examination -
New Cross Hospital
Wolverhampton 2021.03 - 2021.04
Developing positivity in difficult times -
New Cross Hospital
Wolverhampton 2020.11 - 2020.11
Developing resilience in difficult times -
New Cross Hospital
Wolverhampton 2020.11 - 2020.11
FFP3 Mask fitter and train a trainer -
New Cross Hospital
Wolverhampton 2019.05 - 2019.05
PCM -
New Cross Hospital
Wolverhampton 2019.08 - 2019.08
Licensed decontamination operative ultra v -
New Cross Hospital
Wolverhampton 2019.01 - 2019.01
Licensed decontamination operative peroxide -
New Cross Hospital
Wolverhampton 2019.01 - 2019.01
NVQ Level 1 Team leading VIA QUBE LEARNING -
Qube Learning
Wolverhampton 2014.01 - 2015.01
NVQ level 1 IT VIA QUBE LEARNING -
Qube Learning
Wolverhampton 2014.01 - 2015.01
Skills
- Schedule management
- Logistical planning
- Department management
- Facilities staff recruitment
- Troubleshooting
- Leadership
- Communication skills
- Time management
- Problem-solving
- Production reporting
Timeline
Quality improvement programme -
New Cross Hospital
2023.07 - 2023.07
Workplace first aid -
High Speed Training
2022.02 - 2022.02
ISSA supervisory management course and examination -
New Cross Hospital
2021.03 - 2021.04
Facilities Manager
Walsall Manor Hospital NHS Trust
2021.01 - Current
Developing positivity in difficult times -
New Cross Hospital
2020.11 - 2020.11
Developing resilience in difficult times -
New Cross Hospital
2020.11 - 2020.11
PCM -
New Cross Hospital
2019.08 - 2019.08
FFP3 Mask fitter and train a trainer -
New Cross Hospital
2019.05 - 2019.05
Licensed decontamination operative ultra v -
New Cross Hospital
2019.01 - 2019.01
Licensed decontamination operative peroxide -
New Cross Hospital
2019.01 - 2019.01
Hotel Services Senior Supervisor
Royal Wolverhampton Hospitals NHS Trust
2019.01 - 2021.01
Hotel Services Supervisor
Royal Wolverhampton Hospitals NHS Trust
2015.01 - 2019.01
NVQ Level 1 Team leading VIA QUBE LEARNING -
Qube Learning
2014.01 - 2015.01
NVQ level 1 IT VIA QUBE LEARNING -
Qube Learning
2014.01 - 2015.01