Natasha Dhir

Contribute to effective team practice, communicate and collaborate effectively with colleagues to ensure consistency of work practices and positive working environment.

• Effectively communicate key risk issues to colleagues at handover and throughout the shift. It will also, at times, require communicating with Offender Managers, Stand-by Manager and partner agencies e.g. Police, Health professionals and drug/alcohol services.

• Undertake regular inspections of the building, including cellars and grounds throughout the period of duty, recording any occurrences/damage or defects, and monitor CCTV equipment.

• Maintain an active presence in the AP at all times. Regularly engage with residents in a pro-social manner. Contribute towards the protection of the residents through observation to ensure adherence to their risk management plans and general wellbeing.

• Actively engage with and monitor behaviour of high risk residents and motivate residents to ensure compliance. Challenge and manage appropriately abusive or aggressive behaviour.

• Contribute to the risk management plans of residents by observing and reporting any significant changes relating to risk and/or re-offending to any non-compliance within agreed enforcement procedures.

• Contribute to the sentence plan objectives of the residents through active engagement in purposeful activities as agreed by the AP Manager and Offender Manager.

• Ensure that the AP is locked and secure during curfew period. Confirm the presence and wellbeing of all residents overnight.

Facilitate the function of the AP as a first/emergency point of contact out of hours.

• Through observation and/or engagement with residents, provide accurate information, analysis of situation and risk assessment to the Offender Manager and/or escalate to Out of Hours Manager, which may lead to enforcement and/or compliance with court orders, licences, AP rules.

• Support, create and maintain a safe working environment for staff, residents and visitors by adhering to Health and Safety legislation, ensuring Safe Systems of Work (SSOW) and Risk Assessments are followed reporting incidents to Manager.

• Undertake Health and Safety, fire alarm, curfews and room curfew checks in line with procedures.

• Undertake pre-arranged or initiate room searches based on concerns around risk.

• Pack up residents’ possessions as directed.

• Set up and/or deliver purposeful activities linked to residents’ sentence plan objectives as agreed by the Offender Manager and AP Manager.

• Supervise residents’ meals.

• Undertake effective induction of residents.

• Follow prescribed medication procedures including the issuing of medication to residents and both weekly and nightly audit of medication sheets.

• To carry out drug and alcohol tests in line with risk management plan which may include times when job holder believes that the resident maybe under the influence and therefore increase in risk.

• Undertake First Aid if a resident is injured or self-harms.

• Maintain Approved Premises records and files as required, including data entry as necessary and contribute to the completion of incident reports.

• Carry out safeguarding children duties in accordance with the PS statutory responsibilities and agency policies.

• Deal with visitors and telephone calls, and monitor the work of visiting contractors in accordance with health and safety.

• Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes and challenging anti-social behaviour and attitudes.

• Worked flexible hours, covering nights, weekends and bank holidays.
• Supported team by demonstrating respect and willingness to help.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Resolved conflicts and disputes in a professional manner to maintain peace.
• Displayed strong customer service and professional telephone manner while resolving enquiries.
• Managed minor disputes amongst residents in a respectful manner, promoting harmony within the community.
• Welcomed patients, carers, relatives, visitors and other health care staff in polite and professional manner.
• Managed telephone calls to ensure proper club communication.
• Produced thorough repair and maintenance records in a timely manner for comprehensive reference.