Matthew Dowson

• Maintain and oversee the safety of four residential properties at Media City, ensuring operational efficiency and compliance with all health and safety regulations.
• Conduct regular inspections and weekly testing of systems, including lighting, HVAC, fire control, access control, and sprinkler pumps.
• Manage contractors across sites, maintaining strong working relationships with external suppliers and leaseholders.
• Handle routine and reactive maintenance, including urgent issues such as burst pipes and warranty-related repairs.
• Assist with training new staff, lead on-site compliance with the Building Safety Act 2022 and Fire Safety Act 2021.
• Support the Assistant Community Manager (ACM) with management tasks, such as conducting one-on-ones and reviewing their structure and outcomes.
• Participate in first-stage interviews for new team members, gaining exposure to recruitment processes.
• Take on additional front-of-house shifts to gain wider operational insight and contribute to service delivery improvements.
• Lead housekeeping changes across sites, identifying and introducing more efficient working methods.
• Represent the team during GMFRS inspections and client visits, providing detailed updates on site operations and fire safety systems.

• Delivered excellent customer service in a fast-paced environment, consistently exceeding company performance targets.

• Managed opening and closing procedures, ensuring smooth bar operations while adhering to health, safety, and security standards.

• Collaborated with colleagues to maintain efficient service and ensure positive customer experiences, even during peak times.

• Served guests various beverages, including spirits, lagers, and stouts, maintaining accuracy and speed under pressure.

• Supported serving staff with quick, precise beverage preparation, ensuring seamless coordination between the bar and floor teams.

• Conducted daily setup of the bar area, ensuring cleanliness and restocking supplies to meet operational demands.

• Paid meticulous attention to detail when inspecting customer identification to verify age, consistently upholding legal standards.

• Followed strict food safety and hygiene protocols to protect guests and maintain high-quality service.

• Ensured all drinks were prepared to the highest standard, consistently meeting and exceeding customer expectations.

• Managed stock levels, coordinating daily replenishment and organising bar space to ensure operational efficiency.

• Ensured the safety of event attendees, staff, and performers by monitoring entrances, conducting security checks, and responding to incidents.
• Collaborated with security teams to maintain a secure environment, handling challenging situations professionally.
• Developed and demonstrated strong communication and problem-solving skills, effectively handling challenging situations and remaining calm under pressure.
• Updated reports and logbooks on security actions performed, supporting smooth and safe facility operations.
• Collaborated with security teams and emergency services to swiftly and effectively resolve urgent situations, demonstrating the power of teamwork in ensuring safety.
• Secured personnel and premises by inspecting buildings, patrolling the property and monitoring CCTV cameras.