NATASHA BHURJI
Pilsley
Summary
With 18 years’ experience in Sales, Retail and Customer Service; I have a proven track record of exceeding targets, collaborating with all directives and managing teams successfully to develop and grow a business. I am an organized individual who sees tasks through to the end. My experience has taught me; to make effective decisions, evaluate options, and to continuously improve and develop. This is achieved by working well in a team or by myself by leading and taking instruction and collaborating goals with clear direction. I am a result driven, enthusiastic, and hardworking individual, who strives for improving and developing my expertise.
Overview
18
18
years of professional experience
Work history
Customer Services Team Leader
IKEA Nottingham
2022.12 - 2026.03
- Assisted colleagues in managing department operations and addressing escalated customer inquiries via email and face-to-face interactions.
Supported oversight of fulfilment operations, including Smalland crèche and delivery drivers.
Monitored case queues to ensure timely and accurate processing. - Assisted in ensuring sufficient workload for EV delivery drivers.
Supported timely processing of cases to meet deadlines.
Maintained vans and equipment in working order. - Coordinates rotas and payroll across departments, ensuring alignment with budgets and deadlines.
- Assisted in recruitment processes by submitting applicants' CVs.
Coordinated team video calls and interviews.
Supported assessment centres and provided constructive feedback.
Facilitated hiring inductions and developed starter and training packs.
Scheduled necessary training sessions and courses as required. - Foster partnerships with RCMP and UK Kitchens Remote Point to enhance communication and operational efficiency.
- Supported fulfilment operations to ensure timely execution of processes.
Assisted in meeting cut-off deadlines and maintaining UK market leadership.
Coordinated with four distinct areas to promote seamless collaboration between teams.
Fostered relationships with external partners to enhance operational efficiency. - Ensured KPIs training and reviews remained current and relevant.
- Assisted in conducting necessary investigations during meetings.
Supported note-taking during disciplinary discussions.
Facilitated communication in relevant meetings.
Customer Relations Administrative Specialist
IKEA Nottingham
2021.12 - 2022.12
- Securing all back office operational processes and routines are carried out as required and in a timely manner to prevent unnecessary unhappy flows.
- Co-ordinating an appropriate and swift response to service failures by acting as the liaison between the store, customer support centre and service partners.
- Providing data analysis and follow-up on root cause issues to share with the causing areas in our business and with local service partners.
- Actively encourage the relevant stakeholders to take proactive and structural remedial action to remove or mitigate the root cause of unhappy flows.
- Highlight (potential) issues that hinder daily operational excellence of the after-sales/remedial processes to the relevant stakeholders in store and at Service Office so that supportive action can be instigated to continuously improve our performance.
- Support competence development and help facilitate change management in relation to our after-sales processes.
- Creating training practices and follow ups to improve working methods for the business.
- Working in partnership with all business functions and external partners to contribute to commercial growth by providing data and solutions to the UK and Global.
Cash Office and Checkouts Team Leader
Ikea
2017.01 - 2021.12
Assistant Manager
Dune London
2014.05 - 2017.01
Concession Manager
Lloyd’s Shoe Company
2009.06 - 2014.05
Dance Teacher
Dance Dynamics
2009.02 - 2012.09
Sales advisor
Glitz
2007.10 - 2008.09
Education
Selston Arts & Community College
1 2003 - 1 2008
Skills
- Customer Service Relations & Rapport
- Sales Strategy
- Interpersonal Communication
- Business Development
- Data Analysis
- Sales Team Working
- Management
- Microsoft Office: Word, Excel, PowerPoint, Outlook
- Backstore and Sharepoint
- Ingenico Diebold machinery, Kronos SAMS
- Time management expertise
Timeline
Customer Services Team Leader
IKEA Nottingham
2022.12 - 2026.03
Customer Relations Administrative Specialist
IKEA Nottingham
2021.12 - 2022.12
Cash Office and Checkouts Team Leader
Ikea
2017.01 - 2021.12
Assistant Manager
Dune London
2014.05 - 2017.01
Concession Manager
Lloyd’s Shoe Company
2009.06 - 2014.05
Dance Teacher
Dance Dynamics
2009.02 - 2012.09
Sales advisor
Glitz
2007.10 - 2008.09
Selston Arts & Community College
1 2003 - 1 2008