Natasha Aves
Chelmsford,Essex
Summary
Accomplished professional with a strong foundation in data management and back office operations, demonstrating quick and confident problem-solving abilities. Expertise in Microsoft Office, including PowerPoint and Excel, supports effective communication and organisational proficiency. Proven track record in discrepancy resolution, payroll preparation, and account balancing reconciliation. Committed to enhancing operational efficiency through attention to detail and deadline-oriented work ethic.
Overview
21
21
years of professional experience
5
5
years of post-secondary education
Work history
Regional Manager Assistant
A Share & Son's Ltd ScS
Sunderland, Tyne and Wear
10.2017 - 06.2025
- Liaised regularly with head office to ensure alignment of regional goals with overall company objectives.
- Provided crucial input into strategic planning, shaping company direction and focus.
- Maintained constant communication with staff, fostering transparency and trust within the team.
- Coordinated with other departments for smooth business operations.
- Ensured compliance with company policies and procedures across all branches in the region.
- Established and maintained operational standards for 11 locations across region.
- Cultivated a culture of continuous learning within the team, encouraging professional development.
- Drafted periodic reports to inform upper management on KPIs and operational issues.
- Handled confidential information, maintaining discretion and integrity.
- Support staff members with administrative tasks, reducing workload stress.
- Managed time effectively to meet deadlines.
- Took on additional tasks on manager's request.
- Handled various day-to-day admin responsibilities to maintain smooth business operations.
- Understood and adhered to company's health and safety policies.
- Provided printing, photocopying scanning support to colleagues.
- Typed and edited documents and presentations for manager.
- Demonstrated adaptability by taking on ad-hoc tasks.
- Carried out duties with strict compliance to company standards and policies.
- Identified discrepancies in financial statements, resulting in error correction and prevention of future mistakes.
- Performed follow-up reviews of corrective actions taken by management in response to audit results.
- Assisted in completion of audit jobs from planning stage to finalisation.
- Liaised with team members to ensure assignments met agreed terms.
- Conducted deep-dive research to help investigate issues and questions raised by audits.
- Identified and help correct errors in financial data or accounting practices.
- Utilised barcode scanners for expedited stock checking process.
- Carried out audits of stock for accurate record keeping.
- Reconciled stock counts for complete inventory records.
- Managed a portfolio of debtors, resulting in improved account status.
- Regularly reviewed aged debtors report which resulted in a reduction in overdue payments.
Hotel Reception Manager
Best Western
Ipswich, Suffolk
06.2009 - 08.2017
- Handled emergencies adeptly whilst maintaining calm composure.
- Built warm rapport with guests through friendly yet professional interaction.
- Streamlined reception processes for improved guest experience.
- Liaised with housekeeping and maintenance departments to maintain hotel standards.
- Scheduled employee shifts, guaranteeing round-the-clock service availability.
- Assisted in event planning activities, delivering successful events on premises.
- Maintained clean and organised front desk area, creating a welcoming environment.
- Improved client satisfaction by resolving complaints promptly and efficiently.
- Provided excellent customer service for repeat business from guests.
- Co-ordinated check-ins and check-outs to ensure smooth operations.
- Trained new reception staff members, ensuring high standards of customer service.
- Utilised software systems effectively to manage reservations and payments.
- Ensured timely responses to phone calls and emails, enhancing customer relationship management.
- Managed team of receptionists, enhancing overall service quality.
- Coordinated large party bookings, including deposit processing and special order requests.
- Resolved IT and technical issues during conferences and special events.
- Coached front of house teams in delivering smooth, professional reception services.
- Facilitated corporate functions, conferences and other large scale events.
- Controlled expenditure, oversaw purchasing and maintained accurate counts.
- Kept back of house accounts and records updated, enabling clear performance monitoring.
- Directed bar, restaurant and room service activities to promote sales and guarantee customer satisfaction.
- Resolved customer billing issues promptly, improving customer satisfaction rate.
- Compiled general ledger entries on short schedule with 100% accuracy.
Hotel Receptionist
Best Western
Ipswich, Suffolk
02.2006 - 06.2009
- Maintained security measures, protecting guest personal information and privacy.
- Coordinated smoothly with housekeeping staff, ensuring rooms were ready on time.
- Handled telephone enquiries professionally, delivering accurate information about the hotel and its services.
- Improved customer satisfaction for providing timely assistance during stay.
- Responded promptly to customer queries, ensuring an enjoyable stay.
- Streamlined check-in procedure by efficiently handling guest documents.
- Ensured smooth check-out process by promptly settling bills and confirming future bookings if required.
- Processed wake-up calls reliably to maintain schedule adherence for guests.
- Managed room availability charts to ensure zero overbooking.
- Assisted in concierge services such as booking taxis or recommending local attractions, improving overall holiday experience.
- Handled baggage storage efficiently, providing convenience upon early arrival or late departure.
- Managed incoming calls effectively using switchboard systems.
- Coordinated housekeeping staff to prepare rooms for guest arrivals.
- Instructed maintenance staff to service rooms with known issues.
- Posted new charges to customers' rooms and compiled itemised statements.
- Suggested restaurants tailored to guest preferences.
- Reconciled floats and administered petty cash systems.
- Updated finance and payroll records with strong accounting knowledge.
Food and Beverage Assistant
Best Western
Ipswich, Suffolk
11.2004 - 02.2006
- Coordinated with chefs on special dietary requirements ensuring customer satisfaction.
- Collaborated effectively with kitchen staff for expedited order delivery.
- Managed table arrangement for maximising dining capacity during busy periods.
- Trained new team members, contributing to staff proficiency.
- Upheld hygiene standards, resulting in optimal food safety conditions.
- Handled cash transactions accurately for seamless payment process.
- Prioritised tasks during peak hours to ensure smooth operations.
- Maintained cleanliness in dining area which contributed to a pleasant atmosphere.
- Resolved customer complaints efficiently, fostering positive relations and repeat business.
- Maintained clear communication with guests and kitchen staff for smooth service delivery.
- Warmly greeted customers upon arrival, minimising wait times to improve restaurant experiences.
- Cleared tables, wiped down and replaced cutlery between courses to limit service disruptions.
- Completed daily set up and pack down duties, cash counting and stock replenishing.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Placed orders and processed payments in POS systems, maintaining efficient service operations.
- Delivered silver service with care and professionalism, upholding restaurant standards.
- Laid tables with appropriate cutlery, crockery and condiments to agreed standards.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Polished glasses and cutlery to pristine standards.
- Stayed up to date on menu changes to accurately answer customer queries.
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
Education
GCSEs -
Stoke High School - Ormiston Academy
Ipswich, Suffolk 09.2000 - 06.2005
Skills
- Quick and confident problem-solving
- Effective communication skills
- Deadline-oriented work ethic
- Organizational proficiency
- Attention to detail
- Data management
- Training and development
- Inventory management
- Microsoft Office expertise
- Discrepancy resolution
- Payroll preparation
- Database entry
- Scheduling and diary management
- Back office operations
- Account balancing reconciliation
- Microsoft PowerPoint and Excel
References
References available upon request.
Timeline
Regional Manager Assistant
A Share & Son's Ltd ScS
10.2017 - 06.2025
Hotel Reception Manager
Best Western
06.2009 - 08.2017
Hotel Receptionist
Best Western
02.2006 - 06.2009
Food and Beverage Assistant
Best Western
11.2004 - 02.2006
GCSEs -
Stoke High School - Ormiston Academy
09.2000 - 06.2005
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