Natasha Amenze Ihase
Manchester,
Summary
I am a highly motivated and ambitious professional with a strong foundation in business management, marketing, and finance. Currently pursuing a degree in International Business Management at the University of Bolton, I am passionate about developing strategic marketing and business skills to thrive in a dynamic business environments. My expertise lies in self-management, effective communication, and problem-solving, all of which are complemented by a solid understanding of informatics and IT. I am bilingual in English and Italian and am committed to continuous learning and personal development to stay at the forefront of industry trends and innovations.
Overview
3
3
years of professional experience
Work History
Admin/retention advisor and sales
Intelling LTD
11.2024 - Current
- Customer Retention & Relationship Management: Engaged with existing customers to understand their needs, resolve concerns, and implement retention strategies to reduce churn and improve customer loyalty
- Proactive Outreach & Follow-ups: Conducted follow-up calls, emails, and check-ins with customers at risk of leaving, offering tailored solutions to retain their business
- Administrative Support & Data Management: Maintained accurate customer records, managed CRM databases, and prepared reports to track retention and sales performance
- Key Achievement: Successfully contributed to a 15% increase in monthly sales by employing effective selling techniques
Trader
Lark Funding
01.2023 - 09.2024
- Market Analysis: Conducted thorough analysis of financial markets, applying insights to support trading decisions in Forex and cryptocurrencies
- Client Relations: Built and maintained relationships with clients, offering support and updates regarding their portfolios
- Team Leadership: Led a team of traders to ensure consistent performance, providing guidance and fostering collaboration
- Key Achievement: Played a pivotal role in increasing profitability by 10% through effective trading strategies and team leadership
Customer Care / Service
Man Power Agency
09.2023 - 03.2024
- Customer Relations Management: Provided exceptional customer care by addressing customer concerns promptly and professionally
- Problem Resolution: Using problem-solving skills to manage customer escalations, ensuring satisfaction and loyalty
- System Improvements: Identified inefficiencies in service processes and recommended improvements, leading to faster issue resolution times
- Key Achievement: Achieved a customer satisfaction rate of over 90% through efficient handling of inquiries and complaints
Front-End Customer Service / Front of House
O'Tacos
01.2022 - 07.2023
- Customer Engagement: Acted as the first point of contact for customers, ensuring a welcoming atmosphere and managing a high volume of customer interactions effectively
- Operational Efficiency: Assisted in daily operations, managing orders and ensuring timely delivery, which improved customer satisfaction
- Service Improvement: Gathered customer feedback and communicated it to management, contributing to continuous service improvements
- Key Achievement: Consistently met service targets and contributed to an 8% increase in positive customer reviews
Sales Representative
Bic Roma
05.2022 - 12.2022
- Costumer Focused Sales Representative: skilled in building relationship, understanding needs and closing deals to drive revenue.
- Results Driven sales representative: expert in exceeding sales target, identifying opportunities and ensuring costumer satisfaction.
- Strong Negotiation: specialised in consultative selling, upselling and handling objections to boost sales.
Education
BSc - International Business Management
University of Bolton
ManchesterHigh School Graduate - Administration Finance And Marketing
Istituto Paritario Kennedy
Rome, Italy07.2022
Administration Finance and Marketing -
Istituto Pertini Falcone
Rome Italy 06.2021
Informatics and IT Course -
Istituto Enrico Medi
Rome, Italy06.2018
Skills
- Business Management
- Problem Solving & Analytical Skills
- IT and Informatics
- Communication & Interpersonal Skills
- Team Leadership & Collaboration
- Digital & Social Media Marketing
- Trading Knowledge
- Quick Learning & Adaptability
- Retention strategies
- Sales management
- Costumer service
- Administration
Languages
English
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)
Timeline
Admin/retention advisor and sales
Intelling LTD
11.2024 - Current
Customer Care / Service
Man Power Agency
09.2023 - 03.2024
Trader
Lark Funding
01.2023 - 09.2024
Sales Representative
Bic Roma
05.2022 - 12.2022
Front-End Customer Service / Front of House
O'Tacos
01.2022 - 07.2023
BSc - International Business Management
University of Bolton
High School Graduate - Administration Finance And Marketing
Istituto Paritario Kennedy
Administration Finance and Marketing -
Istituto Pertini Falcone
Informatics and IT Course -
Istituto Enrico Medi
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