Natalja Harlampovica
Bedford
Summary
Administrative professional with over 8 years of international experience in client service, office coordination, and logistics. Demonstrated ability to handle high volumes of email and phone communication, manage complex schedules, and maintain accurate records in fast-paced, detail-driven environments. Adept at coordinating with internal departments, service providers, and international stakeholders to ensure smooth operations, clear communication, and reliable logistical support. Skilled in managing student-focused programs, administrative workflows, and multilingual correspondence. Fluent in English, Russian, Latvian, and Spanish, with a calm, adaptable approach and a strong commitment to safeguarding and student welfare. Proficient in Google Drive, Microsoft Office, and various content management systems. Eager to contribute to the compassionate and efficient care of students in this role.
Overview
12
12
years of professional experience
Work history
Programme coordinator
International Exchange Center Ltd.
Bedford, UK
06.2025 - Current
- Facilitate participant consultation and registration for study, internship, work and volunteer programmes, driving a 40% increase in enrollment;
- Liaise with programme sponsors and stakeholders to coordinate onboarding and deliver timely updates and requirements;
- Create targeted social-media content, including posts and reels, to boost reach and attract new participants;
- Enhance programme visibility by promoting opportunities on Facebook and Instagram, achieving a 70% rise in engagement;
- Manage and respond to incoming email and phone enquiries within the same day, ensuring responsive, high-quality support and participant satisfaction.
Warehouse Assistant
Asendia UK
Bedford, UK
09.2022 - 05.2024
- Efficiently picked and packed over 200 daily orders using the Anchanto WMS, ensuring 100% accuracy in inventory check;
- Improved order dispatch efficiency by 15% through optimised packing procedures;
- Maintained safety standards, resulting in no workplace accidents;
- Took on additional responsibilities, showing flexibility and commitment;
- Improved warehouse efficiency by maintaining clean and organised work areas.
Guest Service Agent
Hampton by Hilton Luton Airport
Luton, UK
06.2018 - 08.2020
- Provided exceptional customer service in line with Hilton's high standards, maintaining a 95% positive feedback score;
- Managed check-ins and check-outs for over 100 guests daily while assisting with bar and restaurant services;
- Professionally managed high volumes of phone and email inquiries, providing prompt, clear and courteous responses to guest requests, bookings and service issues;
- Assisted in streamlining the payment process, reducing transaction errors;
- Enhanced communication flow between departments to ensure seamless guest service;
- Managed reservations using OnQ hotel system.
Programme coordinator
International Exchange Center
Riga, Latvia
12.2016 - 05.2018
- Successfully promoted and coordinated study, internship, work, and volunteer programs through social media platforms such as Facebook and Instagram;
- Maintained and updated program content on the company’s website, boosting interest by 10%.
- Successfully increased multipal programmes participation by 15% through targeted promotion campaigns and strategic partnerships;
- Handled an average 1200 of emails and 200 phone calls per month, maintaining a 99% satisfaction rate;
- Organised 4 successful info sessions for company representatives;
- Established partnership with 3 new international sponsors, expending programme opportunities for participants;
- Managed a database of over 3000 participants, ensuring data accuracy and security;
- Organised postal shipment.
Guest Service Agent
SemaraH Hotel Metropole
Riga, Latvia
06.2015 - 09.2016
- Managed check-ins and check-outs in line with business hotels standards;
- Successfully handled VIP guests and business delegations, ensuring exceptional service and seamless experiences;
- Boosted revenue by 10% through effective upselling of services such as excursions, car rentals and souvenirs;
- Worked with hotel reservation system Fidelio Suite 8 and made room reservations using different sources such as booking.com, Expedia, Hotelbeds, home page;
- Maintained 100% accuracy in invoice handling and cash register operations;
- Performed night audits;
- Responded promptly and professionally to a high volume of guest phone calls and emails, addressing inquiries, reservations and service needs with clarity and courtesy;
- Communicated with other hotel departments such as kitchen, restaurant, housekeeping;
- Conducted personalised room tours, resulting in a 10% increase in direct bookings.
Sales Department Assistant
SemaraH Hotel Management
Riga, Latvia
11.2013 - 06.2015
- Successfully prepared and managed more than 200 partnership agreements and agreements for events;
- Introduced a structured meeting agenda format that improved meeting efficiency and follow-up task completion;
- Created and maintained a client database with over 200 entries, improving access to client information and streamlining communication;
- Managed an average 40 emails and 20 phone calls per day, maintaining a 99% customer satisfaction rate;
- Successfully created online promotional campaigns that boosted company incomes by 10%;
- Managed rooms and event bookings with 100% accuracy, ensuring no double-bookings or missed reservations;
- Ordered stationery and organised postal shipment;
- Recognised for consistently taking initiative in handling urgent leadership requests, contributing to improve team efficiency.
Education
Bachelor - Hospitality Management and Leadership
London College of Contemporary Arts
London, United Kingdom 10.2025 -
Professional Bachelor's Degree - Business Administration in Tourism
Information Systems Management Institute
Riga 09.2010 - 07.2014
Skills
- Strong collaboration skills with the ability to effectively communicate in diverse environment
- Proficient at managing and resolving a high volume of customer enquiries through both telephone and email correspondence
- Adaptable and quick to manage unexpected situations
- Skilled in task organisation, prioritisation and meeting deadlines
- Effective in working as part of a team, contributing to a seamless customer experience
- Meticulous in maintaining accurate records and managing administrative tasks
- Ability to assess needs and structure work efficiently
- Proficient in Fidelio Suite 8, OnQ, Anchanto WMS and Microsoft Office
- Skilled in using social media and website content management systems to maintain and promote organizational presence online
Languages
English
Fluent
Latvian
Fluent
Russian
Native
Spanish
Upper intermediate
Awards
Certificate of recognition as "September Team Star", who enrolled the most guests for Hilton Honors Program (2018, Hampton by Hilton Luton Airport).
References
Mr Arshad Pandalan
Commercial Manager
Hampton by Hilton Luton Airport, Luton, LU20NB
arshad.pandalan@hilton.com arshadpanadalan@gmail.com
Timeline
Bachelor - Hospitality Management and Leadership
London College of Contemporary Arts
10.2025 -
Programme coordinator
International Exchange Center Ltd.
06.2025 - Current
Warehouse Assistant
Asendia UK
09.2022 - 05.2024
Guest Service Agent
Hampton by Hilton Luton Airport
06.2018 - 08.2020
Programme coordinator
International Exchange Center
12.2016 - 05.2018
Guest Service Agent
SemaraH Hotel Metropole
06.2015 - 09.2016
Sales Department Assistant
SemaraH Hotel Management
11.2013 - 06.2015
Professional Bachelor's Degree - Business Administration in Tourism
Information Systems Management Institute
09.2010 - 07.2014