Nataliya Vetrenska
London,London
Summary
I am a psychology graduate currently working as a support assessor in the charity sector. I monitor client wellness and provide compassionate care to promote overall well-being. I also work with volunteers, supporting and coordinating their efforts to enhance service delivery. With my organized and dependable personality, I'm able to manage multiple priorities and keep a positive attitude. I am willing to take on additional responsibilities to help meet team goals. Using my interpersonal, collaborative, and problem-solving skills, I embrace challenging new roles. I am committed to delivering high-quality service and achieving consistent results.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work history
Program coordinator
Sister Circle
London, England
11.2024 - 03.2025
- Experiencing peer support in the context of maternal health
- Manage the relationship between a mum and a volunteer, ensuring adaptability in real-time to enhance the relationship.
- Coordinate and manage postings in WhatsApp groups with volunteers, fostering a sense of community by celebrating births, milestones, inspirational messages, and service updates.
- Establish safeguarding and lone working protocols, ensuring all matters are discussed with the Head of the Program in a timely manner to support the volunteer.
- Prepare a rota and share responsibility for the out-of-hours support line with colleagues.
Support Assessor
Sister Circle
London, London
12.2023 - 03.2025
- Contact each beneficiary within a specified period to assess the support needed, including briefing them on expectations and evaluating risks.
- Organising meetings between beneficiaries and volunteers.
- Develop connections locally to enhance the support, including maternity services, signposting, and referral to other relevant support organisations.
- Record all information about support and the beneficiary's experience on our database.
- Work with the Programme Coordinator to manage the initial referral stage.
- · Managing several priorities at once, adapting to rapidly changing circumstances.
Academic Advisor
VICTORIA COLEGE OF ART AND DISIGNE
LONDON, ENG
09.2023 - 04.2024
- Answered student inquiries and resolved problems related to curriculum and course prerequisites.
- Met firm deadlines while applying a result-driven and goal-oriented methodology to teaching initiatives.
- Answered student enquiries and resolved problems related to curriculum and course prerequisites.
- Organised, detailed and able to work well under pressure to meet deadlines.
- Collecting and submitting documents for new students
Telephone befriender - volunteer
The Renewal Programme
London, Newham
08.2021 - 12.2022
- Experience with more than 30 calls involving mental health support among Newham residents
- Listened to clients' current struggles to signpost relevant support.
- Established and maintained working relationships with clients based on trust and non-judgement.
- Doing research for services which can help client's needs
- Referral of clients to other services according to their needs
- Written reports after client calls to report client progress.
- Attending meetings with other volunteers and direct communication with the program coordinator
Volunteer Support Worker
The Renewal Programme
London, Newham
03.2022 - 10.2022
- Organise agenda for meetings with service users
- Working within a team
- Prepared hot drinks and snacks for service users, offering a warm, welcoming environment for their stay.
- Maintained sensitivity, confidentiality and respect towards clients' needs, providing a safe environment to access services.
- Led arts and crafts, board games and creative writing to facilitate safe, positive social interactions.
- Informed management of changes in service user situations or needs.
- Showed sensitivity, confidentiality and respect towards clients' needs, providing a safe environment for clients accessing services.
- Assisted users with disabilities and special needs to maintain access for all participants.
- Supported service users with learning disabilities and autistic spectrum disorders with a person-centred approach.
- Maximised independence by motivating and supporting service users towards established goals.
Education
Bachelor of Science - Psychology
University of East London
London 10.2020 - 05.2023
Certificate of Higher Education - Health and Social Care L1 & L2
Newham College
London 09.2019 - 05.2020
Diploma of Higher Education - Art
Georgi Bregov
Bulgaria 09.2000 - 05.2004
Skills
- Able to follow and take instructions
- Ability to build relationships with volunteers, beneficiaries, team members, and external partners
- Ability to deal appropriately with sensitive information
- Ability to handle personal data and maintain confidentiality
- Accuracy in working and close attention to details
- Highly organised and disciplined
- Problem-solving skills
- Communicational, written and oral skills
- Excellent listening skills
- Competent computer skills: Microsoft Teams, Zoom, MS Office (Word, PowerPoint, Excel), Email (Gmail, Outlook)
- Research skills
- Salesforce, SPSS Software, Qualtrics Survey Software,
- The ability to explain information clearly and simply
Languages
Bulgarian
Native
English
Advanced
Timeline
Program coordinator
Sister Circle
11.2024 - 03.2025
Support Assessor
Sister Circle
12.2023 - 03.2025
Academic Advisor
VICTORIA COLEGE OF ART AND DISIGNE
09.2023 - 04.2024
Volunteer Support Worker
The Renewal Programme
03.2022 - 10.2022
Telephone befriender - volunteer
The Renewal Programme
08.2021 - 12.2022
Bachelor of Science - Psychology
University of East London
10.2020 - 05.2023
Certificate of Higher Education - Health and Social Care L1 & L2
Newham College
09.2019 - 05.2020
Diploma of Higher Education - Art
Georgi Bregov
09.2000 - 05.2004
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