Nataliya Osova
Summary
Successful at managing files, directing guests and restocking office supplies such as paper and snacks. Open and clear communicator with good planning skills, adaptable nature and analytical approach.
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
Work History
Office cleaner
Nitra Clean LTD
London, Essex
10.2023 - Current
- Ensured toilets and bathroom areas were maintained to exceptional standards of hygiene and cleanliness.
- Remained flexible to work shifts at short notice in busy periods.
- Followed health and safety guidelines to properly dispose of waste and toxic materials.
- Correctly used colour-coded equipment.
- Restocked, refreshed and sanitised bathroom facilities.
- Promptly reported accidents, emergencies and welfare concerns to managers for efficient resolution.
- Communicated well with team across multiple locations.
Administration Officer
The Podvolochysk Section Of The Zbarazhsky Gas
Pidvolochisk
12.2010 - 07.2012
Administration Officer
The Podvolochisk Section Of The Zbarazhky Gas
Pidvolochisk
01.2002 - 12.2010
Education
Accounting - Finance
Ukrainian Correspondence Institute of Economics
09.2004 - 07.2008
ESOL - undefined
Barking & Dagenham College
Finance - undefined
Open International University of Human Development "Ukraine"
Certificate of Higher Education - Human Resource Management
University of West London
London 09.2022 -
Skills
- Budgeting and finance
- Preparing contracts
- Problem solving
- Letter writing
- Outlook diary management
- Office supply management
- New business generation
- Payment Processing
- Customer Service
- Refund and exchange processing
- Returns
- Stock counting
- Just In Time stock control
Custom
RM2 6DP
Languages
English
Advanced
Ukrainian
Proficient (C2)
Russian
Proficient (C2)
Timeline
Office cleaner
Nitra Clean LTD
10.2023 - Current
Certificate of Higher Education - Human Resource Management
University of West London
09.2022 -
Administration Officer
The Podvolochysk Section Of The Zbarazhsky Gas
12.2010 - 07.2012
Accounting - Finance
Ukrainian Correspondence Institute of Economics
09.2004 - 07.2008
Administration Officer
The Podvolochisk Section Of The Zbarazhky Gas
01.2002 - 12.2010
ESOL - undefined
Barking & Dagenham College
Finance - undefined
Open International University of Human Development "Ukraine"
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