Nataliia Mokhova
Fort William
Summary
Team player with experience working of professional providing top-quality hotel and customers service. Highly organized responsible individual with experience in residential and commercial settings. Bilingual with a positive and proactive attitude.
Overview
2
2
years of professional experience
Work History
Room Attendant
EMERALD HOTELS I LP
05.2022 - Current
- Performed daily cleaning tasks in hotel rooms and common areas according to the provided task sheet.
- Managed and performed the planned deep cleaning schedule.
- Consistently achieved high customer satisfaction scores by paying close attention to detail.
- Assisted with training of new housekeeping staff resulting in improved efficiency and productivity.
- Displayed strong organizational skills and purchasing, re-ordering and maintenance of housekeeping supplies and inventory based on departmental budgets and ensuring supplies are being controlled and managed which includes completing stock takes when requested.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Collaborated with front desk staff to address guest concerns, ensuring swift resolutions and overall satisfaction.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
Education
B1-B2 - ESOL English
UHI NWH
Fort William, United Kingdom05.2024
Certificate -
CPL E-Learning
Fort William, United Kingdom05.2023
Skills
- Time management
- Customer service-focused
- Attention to Detail
- Quality Control
- Problem-solving abilities
- Exceptional organization
- Team Support and Collaboration
- Adaptability and Flexibility
- Supply Inventory Management
Languages
Ukrainian
Native language
English
Upper intermediate
B2
German
Elementary
A2
Timeline
Room Attendant
EMERALD HOTELS I LP
05.2022 - Current
B1-B2 - ESOL English
UHI NWH
Certificate -
CPL E-Learning
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