Nataliia Izusova
Sheffield
Summary
Proactive Project Manager with a long history in translation, localisation, customer service, and AI support. A cross-functional player skilled in coordinating multilingual projects and fostering seamless communication with internal and external stakeholders. Delivered multiple high-stakes localization and AI projects on time and within budget, enhancing client satisfaction and operational efficiency. Recognised for strategic planning, problem-solving, and ability to drive impactful outcomes in fast-paced environments. Able to implement innovative project management strategies to streamline processes and improve productivity. Proficient in several languages, possess expertise in UX translation, proofreading, and Quality Assurance.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Translation Project Manager
ICS-digital
Leeds
2025.05 - 2026.01
- Managing translation projects from quoting through to final delivery, ensuring deadlines and quality standards are met.
- Ensuring clients receive high-quality, on-time, and cost-effective solutions.
- Bridging communication between account managers, translators, and QA specialists to deliver multilingual online content.
- Selecting suitable translators for specific projects based on their expertise and language proficiency to improve output quality.
- Creating project plans, monitoring progress, and mitigating risks to keep workflows efficient.
- Preparing project quotes, word count analyses, and project specifications in memoQ.
- Managing linguist and client queries.
- Performing quality assurance checks and post-processing to match client requirements.
- Recording performance notes.
- Maintaining translation memories and terminology databases.
- Staying up to date with industry best practices and continuously improving workflows.
Influence Project Coordinator (AI Project)
Social Discovery Group
2023.11 - 2025.05
- Managing end-to-end contract processes for digital creators and agencies, overseeing new signings, amendments, and terminations while maintaining an up-to-date legal documentation database.
- Optimizing onboarding workflows, ensuring a seamless experience for creators and agencies joining the AI-powered self-service platform.
- Overseeing AI testing and moderation of digital influencer accounts, ensuring content quality, compliance, and authenticity.
- Coordinating influencer content distribution, working closely with design and content teams to enhance engagement and visibility.
- Handling financial operations, including invoice processing and budget monitoring, to ensure smooth financial workflows.
- Leading cross-functional collaboration, aligning product, design, and content teams to drive efficient creator launches.
- Providing administrative and strategic support to the Head of Influencer Marketing and Senior Account Manager to optimize team performance.
- Setting and tracking team tasks and deadlines, ensuring alignment with project launch objectives.
- Maintaining proactive stakeholder communication, and delivering regular updates on project progress, challenges, and milestones.
- Developing and enhancing digital training resources, such as guides, onboarding videos, and FAQs, to support creator success.
- Analyzing customer feedback and initiating product improvements, driving platform enhancements and better user experiences.
- Collaborating with support and sales teams to refine UX for creator accounts, streamlining processes and optimizing interactions.
QA Manager (Translation Project)
Productive Playhouse
2024.08 - 2024.12
- Oversaw and evaluated the Russian translation team’s work, ensuring linguistic accuracy, cultural relevance, and project compliance.
- Conducted detailed quality assurance checks, identifying and resolving errors to maintain content consistency.
- Implemented QA processes and provided constructive feedback, enhancing overall translation quality.
- Collaborated with project managers and stakeholders to align outputs with client expectations.
- Ensured timely delivery of high-profile projects while maintaining exceptional quality standards.
Russian Translator
Productive Playhouse
2023.03 - 2024.03
- Translated over 300 videos from Russian to English within tight deadlines, ensuring accuracy and clarity.
- Specialized in translating political and medical content, maintaining technical precision and contextual integrity.
- Provided transcription services, adapting content for multilingual accessibility.
- Adhered to strict confidentiality policies, safeguarding sensitive and non-public materials.
Customer Service Specialist
Social Discovery Group
2022.08 - 2023.11
- Handled prompt and efficient multilingual product support for both the AI-powered app and website, ensuring a seamless user experience.
- Maintained comprehensive customer feedback records, systematically organizing insights for the content and development teams to drive product improvements.
- Consistently met and exceeded monthly & yearly KPI targets, contributing to overall product success and customer satisfaction.
- Developed engaging and tailored content in response to customer feedback across mobile app stores and social media platforms, enhancing brand perception.
- Assisted in the identification and resolution of UX and software issues, collaborating closely with developers and designers to optimize the user experience.
- Delivered real-time UX feedback to the development team, ensuring continuous improvements and a frictionless customer journey.
- Strengthened the product’s reputation and user trust by providing high-quality, customer-centric support.
- Created comprehensive support templates and guidelines in English, standardizing responses and improving team efficiency.
- Translated UI elements from English to German, ensuring accuracy and cultural relevance for German-speaking users.
Content & Engagement Specialist
Social Discovery Group
Moscow
2019.06 - 2022.04
- Localized English-to-German UI content for dating websites and mobile applications.
- Created clear, engaging, and culturally adapted textual content in German for diverse audiences.
- Managed real-time user interactions in German and English, enhancing engagement and customer retention.
- Moderated online user activity, ensuring platform integrity and adherence to guidelines.
Customer Service Specialist/Localization Manager
LLC Express (Liga Stavok)
Moscow
2017.06 - 2021.02
- Delivered VIP multilingual customer support in German, English, and Russian for an online casino.
- Reduced customer complaints by 24% through empathetic and solution-oriented service.
- Resolved software and payment processing issues, improving user experience.
- Translated and localized marketing campaigns and UX content from English to German.
- Spearheaded website localization for the Scandinavian and DACH markets.
- Designed sitemaps and content structures for gambling platforms, ensuring efficient navigation.
Freelance Tutor
Предприниматель
Moscow
2012.12 - 2020.05
- Delivered 1:1 German and English tutoring to middle and high school students, leading to significant academic improvements.
- Designed personalized learning plans, ensuring engagement and progress.
- Guided senior students in writing compelling essays, helping them achieve high scores.
- Built strong relationships with students and parents, fostering a supportive learning environment.
- Maintained detailed progress reports, tracking student development.
Librarian/Event Assistant
Library 185 (Dialogue of cultures)
Moscow, Moscow City
2018.07 - 2019.08
- Managed electronic databases for library collections, ensuring accessibility and organization.
- Oversaw book procurement and registration, maintaining a diverse and up-to-date catalog.
- Organized literary events, book clubs, language workshops, and cultural gatherings, increasing community engagement.
Sales Manager
GLO SERVICES LTD
Moscow
2016.06 - 2017.07
- Established B2C sales of cosmetic-pharmaceutical products in the German and Austrian markets.
- Assisted in the launch of new products in Europe, providing key market insights.
- Ensured internal quality control for sales and customer service operations.
- Managed customer inquiries, complaints, and logistics, improving satisfaction and retention.
- Developed and translated call center scripts, packaging, and product content from Russian to German.
Technical Customer Support Specialist
Elkod
Moscow, Moscow City
2015.01 - 2016.05
- Provided technical support to commercial clients in law and accounting industries.
- Conducted quality assurance follow-ups to maintain high customer satisfaction.
- Performed on-site software configuration and fine-tuning, optimizing system performance.
- Established long-term relationships with state authorities in Moscow and surrounding regions.
- Contributed to the company’s legal documentation and database management.
- Assisted in coordinating corporate events, strengthening client partnerships.
Education
Bachelor's degree - Germanic Languages, Literatures, and Linguistics
Samara State University
Samara, Russia 2010.09 - 2014.08
Skills
- Organization skills
- Analytical skills
- Workflow optimization
- Localization
- Translation
- Project coordination
- Cross-cultural communication
- Client-focused service
- Deadline management
- Risk mitigation
- Task prioritisation
- Proofreading and editing
Certification
- EFSET English Certificate 87/100 (C2/Proficient)
- Google Project Management Professional Certificate
Languages
German (Professional Working)
Russian (Native or Bilingual)
English (Full Professional)
Spanish (Elementary)
Timeline
Translation Project Manager
ICS-digital
2025.05 - 2026.01
QA Manager (Translation Project)
Productive Playhouse
2024.08 - 2024.12
Influence Project Coordinator (AI Project)
Social Discovery Group
2023.11 - 2025.05
Russian Translator
Productive Playhouse
2023.03 - 2024.03
Customer Service Specialist
Social Discovery Group
2022.08 - 2023.11
Content & Engagement Specialist
Social Discovery Group
2019.06 - 2022.04
Librarian/Event Assistant
Library 185 (Dialogue of cultures)
2018.07 - 2019.08
Customer Service Specialist/Localization Manager
LLC Express (Liga Stavok)
2017.06 - 2021.02
Sales Manager
GLO SERVICES LTD
2016.06 - 2017.07
Technical Customer Support Specialist
Elkod
2015.01 - 2016.05
Freelance Tutor
Предприниматель
2012.12 - 2020.05
Bachelor's degree - Germanic Languages, Literatures, and Linguistics
Samara State University
2010.09 - 2014.08