Natalie Wroe
Barnsley,South Yorkshire
Summary
Compassionate professional skilled in behaviour management, problem solving, and time management. Adapts to diverse environments while enhancing interpersonal communication and teamwork. Committed to driving organisational success through effective collaboration and strategic contributions.
Overview
25
25
years of post-secondary education
15
15
years of professional experience
Work history
Inclusion Behaviour Worker
Grange Farm Primary School
Leeds, West Yorkshire
2025.03 - Current
- Enhanced pupil independence, inclusion, and wellbeing through tailored support for diverse and complex needs.
- Improved outcomes for vulnerable pupils by delivering targeted SEMH interventions and individualised support.
- Strengthened pupil support networks by building effective partnerships with families, carers, and external professionals.
- Maintained high safeguarding standards, proactively identifying concerns and promoting pupil safety and wellbeing.
- Reduced challenging behaviour and supported positive engagement through effective de-escalation and behaviour support strategies.
- Designed and delivered targeted interventions, workshops, and inclusive activities to improve pupil participation and development.
Dog Wellbeing Technician
Guide Dogs
Leeds, West Yorkshire
2024.01 - 2025.01
- Ensured mental and physical welfare and specialist care of dogs in line with national dog wellbeing practices and procedures.
- Identified health concerns, made appropriate decisions and escalated in timely manner. Resolved non-routine issues and escalated from volunteers or other staff.
- Maintained accurate and up to date records regarding health histories and behaviour of dogs. Interpreted health data, identified concerns/trends within dog population and presented findings to senior team members.
Store Crew Member
FatFace
Leeds, West Yorkshire
2021.10 - 2023.12
- Consistently achieved operational standards across stock management, deliveries, visual merchandising, health and safety, and store presentation.
- Delivered efficient, customer-focused service, accurately processing sales, orders, and refunds while resolving customer concerns promptly and positively.
- Entrusted with key holder responsibilities, including store opening and closing, daily banking procedures, and maintaining accurate operational records.
Senior Puppy Co-ordinator
Support Dogs
Sheffield, South Yorkshire
2020.03 - 2021.10
- Developed and implemented departmental strategies, objectives, and operational standards, driving effective delivery and continuous improvement of the Puppy Programme and wider team.
- Built and maintained strong relationships with industry professionals, creating opportunities for collaboration, knowledge sharing, and partnership working.
- Developed staff capability through targeted training, workshops, and structured assignments, monitoring progress and ensuring successful completion within agreed deadlines.
Puppy Training Instructor
Hearing Dogs for Deaf People
York, North Yorkshire
2016.02 - 2018.08
- Coached and supported volunteers and puppies to achieve Puppy Star Award milestones through structured daily training and development.
- Assessed and monitored canine temperament, obedience, and health, contributing to informed grading and progression decisions.
- Produced comprehensive weekly training summaries and maintained accurate, detailed canine development profiles to support ongoing progress.
Assistance Dog Trainer & Instructor
Support Dogs
Sheffield, South Yorkshire
2011.10 - 2016.02
- Coached and empowered clients through tailored training sessions, developing confident and effective assistance dog partnerships.
- Successfully shaped and modified canine behaviour through individualised training plans aligned with specific assistance roles and client needs.
- Assessed canine behaviour and training progression, applying positive reinforcement techniques to maximise readiness and suitability for assistance work.
Education
Continued Professional Development Certificate - PAWS Certified Trainer Programme
PAWS Therapy Dog Training
2001.04 - 2025.11
Level 1 - Positive Behaviour Training
TeamTeach
Leeds 2026.04 -
Continued Professional Development Certificate - Mental Health Champions Foundation - Teachers & School Staff
Place2Be
2025.09 -
Level 4 Professional Diploma - Training for the Future - Puppy Class Instructor Course
ThinkDog!
Foundation Degree in Science - Canine Behaviour & Training
Bishop Burton College
BTEC National Diploma - Animal Management
Barnsley College
NVQ Level 3 - Customer Service, Business Administration & IT
Barnsley College
Skills
- Emotional intelligence
- Behaviour analysis and modification
- Teamwork and positivity
- Problem solving
- Interpersonal communication
- IT literacy and record keeping
Accomplishments
Received two Guide Dogs "Pat on the Back" Recognition Awards for outstanding performance, recognising initiative, effective planning, empathy, and contribution to a national pilot programme, alongside proactive decision-making in dog welfare and transitions while exemplifying organisational values.
Awarded the Ben Fogle Award at Hearing Dogs for Deaf People for leading a team in the Knaresborough Bed Race, successfully raising charity awareness, funds, and demonstrating outstanding leadership, teamwork, organisation, and community engagement.
Selected to provide six months' cover for the Store Assistant Manager role at FatFace during a sabbatical, reflecting the trust placed in my leadership, operational management, and ability to maintain business performance.
Introduced and supported the implementation of a PAWS therapy dog programme within a school, promoting emotional wellbeing, inclusion, and pupil engagement through animal-assisted interventions.
Secured a volunteer role with the NHS Canine Befrienders Service (commencing August 2026), proactively seeking practical experience and continued professional development to further enhance my knowledge and understanding of mental health support, animal-assisted interventions, and patient wellbeing.
References
References available upon request.
Timeline
Level 1 - Positive Behaviour Training
TeamTeach
2026.04 -
Continued Professional Development Certificate - Mental Health Champions Foundation - Teachers & School Staff
Place2Be
2025.09 -
Inclusion Behaviour Worker
Grange Farm Primary School
2025.03 - Current
Dog Wellbeing Technician
Guide Dogs
2024.01 - 2025.01
Store Crew Member
FatFace
2021.10 - 2023.12
Senior Puppy Co-ordinator
Support Dogs
2020.03 - 2021.10
Puppy Training Instructor
Hearing Dogs for Deaf People
2016.02 - 2018.08
Assistance Dog Trainer & Instructor
Support Dogs
2011.10 - 2016.02
Continued Professional Development Certificate - PAWS Certified Trainer Programme
PAWS Therapy Dog Training
2001.04 - 2025.11
Level 4 Professional Diploma - Training for the Future - Puppy Class Instructor Course
ThinkDog!
Foundation Degree in Science - Canine Behaviour & Training
Bishop Burton College
BTEC National Diploma - Animal Management
Barnsley College
NVQ Level 3 - Customer Service, Business Administration & IT
Barnsley College