Natalie Wright
Canvey Island,Essex
Summary
Accomplished professional with extensive experience in staff management and service coordination. Demonstrates exceptional skills in effective communication, critical thinking, and leadership. Proven ability to manage workforce planning and diary management efficiently. Committed to leveraging expertise to drive organisational success and enhance operational efficiency.
Dedicated executive administrative professional with extensive experience in operational coordination, planning and support. Background working with confidential information, strict processes and ambitious targets. Thrives under pressure in high tempo environment to meet tight deadlines.
Organised and dependable Assistant Service Manager with 26 years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Assistant service manager Ophthalmology
Mid and South Essex NHS Foundation Trust
Southend on Sea, Essex
10.2022 - Current
- Improved patient experience by implementing new protocols.
- Assisted in updating Trust policies inline with NHS guidelines.
- Monitored employee performance, identifying areas of improvement.
- Maintained detailed records for accurate reporting and analysis.
- Handled complaints efficiently, resulting in positive outcome.
- Facilitated regular meetings to keep staff informed about updates and changes.
- Implemented feedback system for improved business decisions.
- Trained new staff members to improve the overall service quality.
- Oversaw maintenance tasks ensuring a safe and healthy work environment.
- Streamlined communication processes, enhancing patient relations.
- Managed daily operations ensuring seamless service delivery.
- Coordinated logistics to enhance operational efficiency.
- Coordinated team schedules for smooth operations.
- Collaborated with other departments for effective problem solving.
- Scheduled meetings, conferences and appointments.
- Drafted documents and reports for management review.
- Arranged supplies, documents and spaces for meetings.
- Screened incoming phone calls and relayed detailed messages.
- Photocopied and printed presentations and reports for meetings.
- Organised master calendar of appointments, operational targets and projects.
- Partnered with management to implement processes and complete special projects.
- Prepared professional business correspondence on behalf of senior staff and organisation.
- Documented conferences, meetings and appointments with verbatim reports.
- Prioritised incoming communications to filter out basic requests and minimise disruptions.
- Oversaw and trained clerical support staff to accomplish challenging objectives.
- Ensured smooth daily operations by overseeing shift swaps and leave requests.
- Provided support through handling employee concerns, fostering a positive working environment.
- Managed and maintained rota schedules for over 59 employees across 5 sites to ensure smooth operations.
- Coordinated interviews, reference checks and onboarding processes for new hires, ensuring a smooth transition into the company.
- Minimised scheduling conflicts whilst managing multiple rotas simultaneously.
- Facilitated internal transfers and promotions, contributing to employee satisfaction and career progression.
- Monitored compliance with employment laws to minimise legal risks during recruitment process.
- Established effective communication channels with department heads to understand staffing needs.
- Interviewed and hired staff fitting job and team requirements.
- Coordinated reference and background checks for compliance with right-to-work guidelines.
- Investigated and documented workplace grievances to eliminate future incidents.
- Reduced staff turnover through improved training and incentive schemes.
- Supervised administrative work and set goals for 40 administrative staff.
- Communicated effectively with team members, resulting in enhanced cooperation.
- Ensured smooth operations by efficiently managing rota schedules.
- Developed comprehensive job descriptions to attract qualified candidates.
- Liaised with department heads to determine and manage their budget needs, strengthening interdepartmental relations.
Acting Service Manager Ophthalmology
Mid and South Essex NHS Foundation Trust
Southend on Sea, Essex
01.2022 - 09.2022
- Ensured compliance with health and safety regulations at all times, reducing risk of accidents in the workplace.
- Liaised with suppliers for smooth operation of daily activities without interruption or delay due to lack of resources.
- Fostered strong relationships with patients through excellent customer service skills.
- Coordinated staff development training to improve overall service delivery.
- Established clear lines of communication between management and staff, fostering a harmonious working environment.
- Improved response times, resulting in higher patient satisfaction rates.
- Assessed employee performances regularly, providing constructive feedback where necessary for continuous improvement.
- Led team meetings to set performance goals and review progress regularly.
- Developed a comprehensive induction programme for new hires that increased their productivity levels from the onset.
- Delegated tasks effectively to maximise team potential and productivity.
- Developed an efficient workflow to reduce service downtime.
- Managed patient complaints for improved business reputation.
- Maintained high standards of cleanliness and hygiene throughout the premises, ensuring customer comfort and satisfaction.
- Streamlined service operations by enhancing team collaboration and communication.
- Reviewed operational policies periodically for improvements in efficiency and effectiveness.
- Maintained a positive work environment through effective conflict resolution strategies among staff.
- Identified training needs and opportunities to provide Continued Professional Development (CPD) for staff.
- Oversaw workforce recruitment and development processes to guarantee service excellence.
- Supervised and evaluated employee performance, providing construction feedback and identifying staff talent.
- Actioned feedback from service users, resulting in improved satisfaction levels.
- Directed activities of staff to maximise service availability and play to teams' strengths.
- Identified service gaps, developing plans to strengthen or expand offerings.
- Led and inspired team of 80 to uphold brand standards and demonstrate professionalism.
Assistant Service Manager Trauma and Orthopaedics
Mid and South Essex NHS Foundation Trust
Southend on Sea, Essex
06.2019 - 12.2021
- Managed daily operations ensuring seamless service delivery.
- Collaborated with other departments for effective problem solving.
- Trained new staff members to improve the overall service quality.
- Coordinated logistics to enhance operational efficiency.
- Coordinated team schedules for smooth operations.
- Improved patient service by implementing new protocols.
- Monitored employee performance, identifying areas of improvement.
- Handled complaints efficiently, resulting in patient satisfaction.
- Facilitated regular meetings to keep staff informed about updates and changes.
- Oversaw maintenance tasks ensuring a safe and healthy work environment.
- Ensured compliance with regulations reducing risk of penalties.
- Assisted in updating company policies aligning with industry standards.
- Maintained detailed records for accurate reporting and analysis.
- Kept files organised and up-to-date for accurate record-keeping purposes.
- Scheduled meetings, conferences and appointments.
- Drafted documents and reports for management review.
- Arranged supplies, documents and spaces for meetings.
- Screened incoming phone calls and relayed detailed messages.
- Photocopied and printed presentations and reports for meetings.
- Organised master calendar of appointments, operational targets and projects.
- Documented conferences, meetings and appointments with verbatim reports.
- Prioritised incoming communications to filter out basic requests and minimise disruptions.
- Supervised administrative work in Trauma and Orthopaedic office and set goals for staff.
Junior Service Manager Medical Staffing
Mid and South Essex NHS Foundation Trust
Southend on Sea, Essex
02.2016 - 05.2019
- Led performance reviews, identified areas for improvement.
- Coordinated cross-departmental collaboration for improved workflow.
- Facilitated staff training, resulting in better customer service.
- Delegated tasks efficiently to maximise productivity.
- Boosted department efficiency by streamlining operational processes.
- Managed team dynamics by implementing conflict resolution strategies.
- Optimised resource allocation for increased profits.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Monitored health and safety measures for guaranteed compliance.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Designed and implemented training to further develop staff based on business goals.
- Developed a comprehensive induction programme for new hires that increased their productivity levels from the onset.
- Developed an efficient workflow to reduce service downtime.
Education
Diploma of Higher Education - Reflexology
Phoenix Holistic & Complementary Therapy Training
Chelmsford, Essex 01.2022 - 02.2023
Diploma of Higher Education - Diploma in Management
Southend College
Southend-on-Sea 01.2012 - 06.2013
Skills
- Staff supervision
- Service coordination
- Effective communication
- Critical thinking
- Effective leadership
- Workforce planning
- Diary management
- Rota management
- Administrative support
Affiliations
- Complementary Therapy
- Walking
- Spending time with family
Timeline
Assistant service manager Ophthalmology
Mid and South Essex NHS Foundation Trust
10.2022 - Current
Diploma of Higher Education - Reflexology
Phoenix Holistic & Complementary Therapy Training
01.2022 - 02.2023
Acting Service Manager Ophthalmology
Mid and South Essex NHS Foundation Trust
01.2022 - 09.2022
Assistant Service Manager Trauma and Orthopaedics
Mid and South Essex NHS Foundation Trust
06.2019 - 12.2021
Junior Service Manager Medical Staffing
Mid and South Essex NHS Foundation Trust
02.2016 - 05.2019
Diploma of Higher Education - Diploma in Management
Southend College
01.2012 - 06.2013
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