Natalie Wood

• Apply the Equality Act 2010, GDPR, and confidentiality principles to deliver compliant, people-centred support.
• Provide case-based support to individuals with complex needs, including mental health and neurodiversity.
• Contribute to inclusive practice across a diverse, international population, adapting support to individual circumstances.
• Advise on reasonable adjustments, funding processes, and assistive technology solutions.
• Facilitated successful transition periods between different stages of education by providing detailed guidance and information.
• Maintain professional membership with the National Association of Disability Practitioners (NADP).
• Promote an inclusive workplace culture through LGBTQ+ allyship and respectful communication practices.
• Trained in safeguarding, Understanding Autism (Level 2), and Difficult Conversations (Level 3).
• Support digital wellbeing and inclusion initiatives to improve transition and engagement.

• Delivered frontline support to students in off-campus accommodation, managing wellbeing, conduct, and housing-related issues.
• Acted as a key point of contact between students, accommodation providers, internal teams, and external stakeholders.
• Managed sensitive cases involving wellbeing, safeguarding, and conflict resolution in line with policy and procedures.
• Applied confidentiality, data protection, and risk assessment principles in all case management.
• Supported students from diverse cultural and socioeconomic backgrounds, promoting inclusion and fairness.
• Provided clear guidance, signposting, and early intervention to prevent escalation of issues.
• Maintained accurate case records and contributed to reporting and service improvement initiatives.

• Provided administrative support for wellbeing and support services in line with policy and confidentiality requirements.
• Managed sensitive information, case records, and data in compliance with GDPR.
• Acted as a first point of contact, handling enquiries with professionalism and empathy.
• Coordinated appointments, referrals, and internal communications across teams.
• Supported inclusive practice within a diverse student population.

Receptionist, Retail Assistant, Waitress & Bartender, Lifeguard, Camp Counsellor:

• Carried out day-to-day duties accurately and efficiently.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Used Microsoft Word and other software tools to create documents and clear communications.
• Delivered exceptional customer service by proactively listening to concerns and answering questions.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.